The Consortium For Service Innovation

Organization Overview

The Consortium For Service Innovation is located in San Carlos, CA. The organization was established in 1998. According to its NTEE Classification (S01) the organization is classified as: Alliances & Advocacy, under the broad grouping of Community Improvement & Capacity Building and related organizations. As of 12/2021, Consortium For Service Innovation employed 6 individuals. This organization is an independent organization and not affiliated with a larger national or regional group of organizations. Consortium For Service Innovation is a 501(c)(6) and as such, is described as a "Business League, Chambers of Commerce, or Real Estate Board" by the IRS.

For the year ending 12/2021, Consortium For Service Innovation generated $1.7m in total revenue. This represents relatively stable growth, over the past 7 years the organization has increased revenue by an average of 7.9% each year. All expenses for the organization totaled $1.4m during the year ending 12/2021. While expenses have increased by 4.6% per year over the past 7 years. They've been increasing with an increasing level of total revenue. You can explore the organizations financials more deeply in the financial statements section below.

Mission & Program ActivityExcerpts From the 990 Filing

TAX YEAR

2021

Describe the Organization's Mission:

Part 3 - Line 1

THE ORGANIZATION WAS FORMED TO IMPROVE BUSINESS CONDITIONS IN THE COMPUTER HARDWARE AND SOFTWARE INDUSTRY. THE MEMBERS CONSIST OF CUSTOMER SUPPORT DIVISIONS OF COMPUTER HARDWARE AND SOFTWARE COMPANIES. THE MEMBERS WORK TOGETHER TO CREATE STRATEGIES, BUSINESS MODELS, STANDARDS, AND OPERATIONAL GUIDELINES TO IMPROVE CUSTOMER SUPPORT SERVICES. THE ORGANIZATION'S OBJECTIVE IS TO ASSIST CUSTOMER SUPPORT DIVISION OF COMPUTER COMPANIES TO MEET THE DEMANDS OF THEIR PRODUCT'S CUSTOMERS. THE CUSTOMER SUPPORT DIVISIONS OF COMPUTER COMPANIES ARE WORKING TOGETHER, THROUGH THE CONSORTIUM, TO DEVELOP STRATEGIES TO REDUCE CUSTOMER SUPPORT COSTS AND INCREASE CUSTOMER SUPPORT QUALITY.

Describe the Organization's Program Activity:

Part 3 - Line 4a

THE ORGANIZATION IS INVOLVED IN DEVELOPING NEW STRATEGIES, BUSINESS MODELS, STANDARDS AND OPERATIONAL GUIDELINES IN ORDER TO BETTER SERVE COMPUTER CUSTOMERS. CLIENTS SERVED: 64 MEMBERS/ORGANIZATIONS, 326 INDIVIDUALS ATTENDED THE VIRTUAL MEMBER SUMMIT.


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Board, Officers & Key Employees

Name (title)Compensation
Matthew Seaman
Executive Dir.
$370,408
Arnfinn Austefjord
Program Director
$190,070
Kelly Murray
Program Director
$168,854
Brad Smith
President
$0
Steve Young
Secretary
$0
Doris Jurisson
Vice President
$0

Financial Statements

Statement of Revenue
Federated campaigns$0
Membership dues$0
Fundraising events$0
Related organizations$0
Government grants $0
All other contributions, gifts, grants, and similar amounts not included above$0
Noncash contributions included in lines 1a–1f $0
Total Revenue from Contributions, Gifts, Grants & Similar$0
Total Program Service Revenue$1,738,540
Investment income $0
Tax Exempt Bond Proceeds $0
Royalties $0
Net Rental Income $0
Net Gain/Loss on Asset Sales $0
Net Income from Fundraising Events $0
Net Income from Gaming Activities $0
Net Income from Sales of Inventory $0
Miscellaneous Revenue$0
Total Revenue $1,738,540

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