The Arc San Francisco

THE ARC SAN FRANCISCO IS A LEARNING AND ACHIEVEMENT CENTER FOR ADULTS WITH INTELLECTUAL AND DEVELOPMENTAL DISABILITIES IN SAN FRANCISCO, SAN MATEO, AND MARIN COUNTIES. THE ARC PROVIDES ITS CLIENTS WITH INNOVATIVE PROGRAMS TO SUPPORT THEIR EDUCATIONAL AND CAREER GOALS ALONG WITH ROBUST SERVICES TO SUPPORT INDEPENDENT LIVING, PROMOTE PERSONAL HEALTH, ENCOURAGE ARTISTIC EXPRESSION, AND FACILITATE RECREATIONAL ACTIVITIES.

1.A COMPREHENSIVE COMMUNITY SERVICES PROVIDE A COMPLETELY INDIVIDUALIZED PROGRAM FOR EACH PARTICIPANT THAT CAN INCLUDE WORKFORCE IMMERSION INTERNSHIPS, PAID WORK, VOLUNTEER OPPORTUNITIES, COMMUNITY COLLEGE COURSES, LIFE SKILLS TRAINING, EDUCATIONAL COURSES, AND SOCIAL AND RECREATIONAL ACTIVITIES. CLIENTS IN CCS ARE EMPLOYEES, STUDENTS, VOLUNTEERS, MICRO-ENTERPRISE OWNERS AND ACTIVE MEMBERS OF THEIR COMMUNITIES. AS THE COVID-19 PANDEMIC CONTINUED, THE ARC CONTINUED TO PROVIDE REMOTE ONLINE SERVICES THROUGH THE HUB, WHERE PARTICIPANTS TAKE CLASSES, JOIN CLUBS, AND SOCIALIZE. NEW STAFF-LED CLASSES WERE ADDED, INCLUDING VOTING AND CIVIC ENGAGEMENT, PLUS TWO NEW PARTICIPANT-LED CLASSES. FOR THOSE LESS WELL-SERVED BY REMOTE PROGRAMMING, THE ARC CONTINUED TO PROVIDE ALTERNATIVE METHODS OF REMOTE ENGAGEMENT. THE FRIENDSHIP LINE CONTINUED TO BE POPULAR, ALLOWING PARTICIPANTS WHO DID NOT HAVE ACCESS TO TECHNOLOGY TO CALL IN AND SOCIALIZE WITH STAFF AND PEERS. REGULAR CHECK-IN PHONE CALLS AND A MONTHLY ACTIVITY PACKET DISTRIBUTION CONTINUED. AS THE PUBLIC HEALTH ENVIRONMENT CONTINUED TO IMPROVE, STAFF WERE ABLE TO INCREASE THE FACE-TO-FACE MEETINGS WITH PARTICIPANT IN THE COMMUNITY AND THE ARC STARTED A PHASED REOPENING OF OUR CAMPUSES, FOCUSING FIRST ON THOSE WHO HAD BARRIERS TO ACCESSING REMOTE SUPPORTS. BRINGING PARTICIPANTS BACK TO OUR CAMPUSES HIGHLIGHTED THE SOCIAL, PHYSICAL, AND BEHAVIORAL DECONDITIONING THAT MANY PARTICIPANTS EXPERIENCED DUE TO SHELTERING IN PLACE. AS WE MOVE FORWARD, OUR CCS PROGRAMMING WILL CONTINUE TO INCREASE THE NUMBER OF PARTICIPANTS ON CAMPUS RECEIVING COMMUNITY-BASED SERVICES AND PROVIDE IN-PERSON AND HYBRID CLASSES. 377 ADULT STUDENTS ATTENDING CLASSES 80 CLASSES & ACTIVITIES OFFERED ONLINE 40 HOURS/WEEK OF FRIENDSHIP LINE STAFFING, PROVIDED IN MULTIPLE LANGUAGES 45 PEER-TO-PEER TECH SUPPORT HOUR/WEEK 7544 UNIQUE VISITORS TO THE HUB 123 PARTICIPANTS RECEIVING SERVICES ON CAMPUS1.B EMPLOYMENT SERVICES CONTINUED TO PROVIDE JOB DEVELOPMENT, EMPLOYMENT SUPPORT AND JOB COACHING SERVICES IN A HYBRID MODEL (BOTH REMOTE AND IN-PERSON). SOME PARTICIPANTS CONTINUED TO STAY AT HOME DUE TO THE COVID-19 PANDEMIC BUT RECEIVED REMOTE SUPPORT FROM JOB COACHES TO COMPLETE EMPLOYER-ASSIGNED TRAININGS AT HOME. MANY MORE PARTICIPANTS SLOWLY RETURNED TO WORK ON SITE AND REQUIRED ADDITIONAL SUPPORT FROM JOB COACHES IN RE-LEARNING OR LEARNING NEW TASKS, CONNECTING WITH NEW SUPERVISORS AND CO-WORKERS, AND BUILDING BACK THEIR STAMINA.OUR JOB DEVELOPMENT DEPARTMENT CONTINUED TO FIND CREATIVE WAYS OF PROVIDING JOB DEVELOPMENT AND EMPLOYMENT SUPPORT SERVICES. EMPLOYMENT SPECIALISTS CONDUCTED ASSESSMENTS, EMPLOYMENT PLANNING MEETINGS, AND MOCK INTERVIEWS BOTH VIRTUALLY AND IN-PERSON. OUR BROWN BAG CLASS SERIES PREPARED JOB SEEKERS TO BE EMPLOYMENT-READY WITH AN 8-WEEK CURRICULUM OF JOB READINESS LESSONS. THE JOB MARKET TRENDS HAVE CHANGED, AND WE SEE MORE EMPLOYMENT OPPORTUNITIES IN RETAIL AND CUSTOMER SERVICE INDUSTRIES. 60% OF OUR PLACEMENTS IN FISCAL YEAR 21-22 ARE IN RETAIL AND CUSTOMER SERVICE. 216 EMPLOYED PARTICIPANTS 38 JOB PLACEMENTS 61 PARTICIPANTS RECEIVED EMPLOYMENT SUPPORT/JOB DEVELOPMENT SERVICES

HEALTH & WELLNESS SERVICES OUR WELLNESS PROGRAM PROVIDES CLIENTS WITH THE TOOLS AND SUPPORTS NECESSARY TO NAVIGATE THE HEALTH CARE SYSTEM, COORDINATES THEIR CARE AMONG VARIOUS PROVIDERS, AND INSTRUCTS THEM ON HEALTHY BEHAVIORS TO ENSURE HEALTHY OUTCOMES. DESPITE THE RISKS ASSOCIATED WITH COVID AND SEVERE STAFF LOSSES, OUR FRONTLINE HEALTH ADVOCACY STAFF CONTINUED TO SUPPORT EACH AND EVERY ARC PARTICIPANT WHEREVER AND HOWEVER THEY COULD BE REACHED. ADVOCATES SET UP ONLINE DOCTOR VISITS, CALMED FEARS ABOUT VACCINATIONS AND HELPED PARTICIPANTS REGAIN THE HEALTH LOST DURING THE PAST TWO YEARS THROUGH A RESTART ON PROPER NUTRITION AND FITNESS, DENTAL AND EYE CARE AND MEDICATION MONITORING. 137 HEALTH ADVOCACY SERVICES PARTICIPANTS 12,245 HEALTH CARE CASE MANAGEMENT HOURS 131 SUPPORTED TO ACCESS VACCINATIONS