People For Irvine Community Health

211OC LINKS ORANGE COUNTY'S MOST VULNERABLE WITH THE HEALTH AND HUMAN SERVICE RESOURCES THEY NEED.

NUTRITION GAP PROGRAMTHROUGH A PARTNERSHIP WITH SECOND HARVEST FOOD BANK, PROGRAM PARTICIPANTS RECEIVED BOXES OF SHELF-STABLE FOOD AND, ON ALTERNATING WEEKS, EIGHT PRE-MADE, FROZEN MEALS PREPARED BY RUBY'S DINER (SAN CLEMENTE). IN AUGUST 2021, THE PROGRAM TRANSITIONED TO RESTAURANT MEALS ONLY FROM BELLA COLINA (SAN CLEMENTE), VILLA ROMA (LAGUNA HILLS), BAMBOO BISTRO (LAGUNA HILLS), AND RUBY'S (SAN CLEMENTE). PROGRAM PARTICIPANTS RECEIVED FOURTEEN PRE-MADE, FROZEN MEALS DELIVERED BY VOLUNTEERS AND DOORDASH DRIVERS. THE FIRST WEEK OF THE PROGRAM, 42 CLIENTS WERE SERVED. AS THE PROGRAM WOUND DOWN, (MAY 30, 2022) WHEN THE FUNDING ENDED, 335 CLIENTS WERE RECEIVING WEEKLY MEALS; 67% OF PROGRAM PARTICIPANTS WERE OVER THE AGE OF 55, 10% HAD A DISABILITY, AND 1% WERE EITHER ACTIVE MILITARY OR A VETERAN.

INFORMATION & REFERRAL CONTACT CENTER 211OC PROVIDES THE REGION'S MOST COMPREHENSIVE CALL CENTER WITH EXPERIENCED MULTI-LINGUAL INFORMATION AND REFERRAL SPECIALIST WHO SCREEN, ENROLL, AND CONNECT CLIENTS TO VITAL ASSISTANCE/TARGETED PROGRAMS VIA PHONE, EMAIL, TEXT, AND/OR SELF-DIRECTED SEARCHES ONLINE 24/7. IN FY 21-22, THE 211OC CONTACT CENTER PROVIDED LIVE HELP TO OVER 161,500 CONTACTS AND SUPPORTED OVER 333,000 SELF-SEARCHES FOR RESOURCES VIA OUR COMPREHENSIVE INFORMATION AND REFERRAL DATABASE AVAILABLE FOR FREE AT 211OC.ORG. CLIENT SATISFACTION WITH CONTACT CENTER SERVICES WAS 96%. RESOURCE CURATORS UPDATED 900+ AGENCIES AND 2,600+ SERVICES INFORMATION IN THE REFERRAL DATABASE, IN ADDITION TO MAINTAINING RAPIDLY CHANGING COVID-19 RELATED RESOURCE INFORMATION.THE AGING AND DISABILITY RESOURCE CONNECTION IS A COLLABORATION WITH THE OC OFFICE ON AGING, DAYLE MCINTOSH CENTER, AND OTHER COMMUNITY-BASED ORGANIZATIONS TO CONNECT INDIVIDUALS WITH DISABILITIES AND/OR OLDER ADULTS TO SPECIFIC RESOURCES. 211OC'S CARE COORDINATOR PROVIDES INTAKE, ASSESSMENT, AND WARM HANDOFFS TO NEEDED COMMUNITY RESOURCES. COMMUNITY NAVIGATORS, IN PARTNERSHIP WITH 211LA AND OC HUMAN RELATIONS, PROVIDE CARE COORDINATION AND ASSISTANCE WITH FILLING OUT HATE INCIDENTS/CRIMES VIA A CENTRALIZED REPORTING FORM AND CONNECTIONS TO COMMUNITY PARTNERS THROUGH GETHELPOC. 211OC RECRUITED AND TRAINED 100+ VOLUNTEERS, INTERNS, AND WORKFORCE DEVELOPMENT PEOPLE TO ASSIST WITH PROVIDING INFORMATION AND REFERRAL SERVICES, OUTREACH, AND DRIVING ACTIVITIES.

HOMELESS MANAGEMENT INFORMATION SYSTEM (HMIS) / CONTINUUM OF CARE / COORDINATED ENTRY SYSTEM (CES)PROVIDED CARE COORDINATION SERVICES INCLUDING AN ASSESSMENT, STARTING THE RECORD IN HMIS, AND A WARM HANDOFF TO CES ACCESS POINTS TO 2,354 FAMILIES AND 111 VETERAN HOUSEHOLDS EXPERIENCING HOMELESSNESS WHO CONTACT THE 211OC VIRTUAL FRONT DOOR.SUBMITTED LSA (PREVIOUSLY KNOWN AS AHAR) TO HUDWORKED WITH THE AGENCIES TO REVIEW AND SUBMIT THEIR HIC AND SHELTERED PIT FORMS OVER THREE MONTHS; SUBMITTED TO HUD AND PUBLISHED REPORTS FOR THE COCSUBMITTED SYSTEM PERFORMANCE MEASURES TO HUDPUBLISHED MONTHLY PROJECT PERFORMANCE REPORTSENGAGED WITH AGENCIES IN ANAHEIM, SANTA ANA, IRVINE, AND GARDEN GROVE WHO ARE ESG SUB-RECIPIENTS AND ALSO HMIS PARTICIPANTS (INCLUDING DOMESTIC VIOLENCE AGENCIES), TO INCREASE THE ACCURACY OF DATA COLLECTED AND DISSEMINATED.SUBMITTED HMIS APR TO HUDLEAD MONTHLY HMIS USER MEETINGSRESOLVED 3,508 HELP DESK TICKETSPUBLISHED QUARTERLY COC DASHBOARDDEVELOPED RACIAL EQUITY DASHBOARDSIMPLEMENTED THE INDIVIDUAL BED RESERVATION SYSTEMLEAD CES REPORTS TRAININGDEVELOPED DATA QUALITY PLANDEVELOPED DATA INTEGRATION AND DATA BREACH POLICIES