People For Irvine Community Health

211OC LINKS ORANGE COUNTY'S MOST VULNERABLE WITH THE HEALTH AND HUMAN SERVICE RESOURCES THEY NEED.

NUTRITION GAP PROGRAMTHROUGH A PARTNERSHIP WITH SECOND HARVEST FOOD BANK, BOXES OF SHELF-STABLE FOOD WERE DELIVERED TO PROGRAM PARTICIPANTS, AND IN THE ALTERNATING WEEK, EIGHT PRE-MADE, FROZEN MEALS PREPARED BY RUBY'S DINER IN SAN CLEMENTE WERE DELIVERED TO THE CLIENTS. IN JANUARY 2021, THE PROGRAM TRANSITIONED TO RESTAURANT MEALS ONLY. RUBY'S BEGAN PREPARING EIGHT PRE-MADE, FROZEN MEALS FOR EACH PROGRAM PARTICIPANT EACH WEEK AND WERE DELIVERED TO CLIENTS BY VOLUNTEERS AND DOORDASH DRIVERS. THE FIRST WEEK OF THE PROGRAM, 74 CLIENTS WERE SERVED. WHEN THE PROGRAM ENDED ON FEBRUARY 19, 2021 WHEN THE FUNDING ENDED, 532 CLIENTS WERE RECEIVING WEEKLY MEALS. THE AVERAGE AGE OF PROGRAM PARTICIPANTS WAS 73 YEARS OLD. 93% WERE OVER THE AGE OF 55, 46% HAD A DISABILITY, AND 20% WERE EITHER ACTIVE MILITARY OR A VETERAN.

HOMELESS MANAGEMENT INFORMATION SYSTEM (HMIS) / CONTINUUM OF CARE / COORDINATED ENTRY SYSTEM (CES)THROUGH THE CES VIRTUAL FRONT DOOR WE PROVIDED 30,418 QUALITY PRE-SCREENINGS TO PEOPLE WHO SAID THEY DID NOT HAVE A SAFE PLACE TO STAY THAT NIGHT AND 15,804 REFERRALS TO ACCESS POINTS- THE REST OF WHICH WERE KEPT OUT OF THE CES FUNNEL VIA DIVERSION AND PREVENTION.PROVIDED A 24/7 HOTLINE WHERE PEOPLE EXPERIENCING HOMELESSNESS OR HOUSING NEEDS COULD CALL FOR SYSTEM NAVIGATION AND REFERRALS TO A PROGRAM IN OC THAT MAY BE ABLE TO ASSIST EFFECTIEVELY HELPING WITH OVER 97,000 HOUSING NEEDS.PROVIDED CARE COORDINATION SERVICES INCLUDING AN ASSESSMENT, STARTING THE RECORD IN HMIS, AND A WARM HANDOFF TO CES ACCESS POINTS TO 207 FAMILIES AND 19 VETERAN HOUSEHOLDS EXPERIENCING HOMELESSNESS WHO CONTACT THE 211OC VIRTUAL FRONT DOOR.211OC CONNECTED OVER 170,000 CLIENTS TO THE EXTENSIVE SELECTION OF AGENCIES AND PROGRAMS OFFERING OVER 214,500 COMMUNITY REFERRALS.SUBMITTED LSA (PREVIOUSLY KNOWN AS AHAR) TO HUDWORKED WITH THE AGENCIES TO REVIEW AND SUBMITTED THEIR HIC AND SHELTERED PIT FORMS OVER THREE MONTHS; SUBMITTED TO HUD AND PUBLISHED REPORTS FOR THE COCSUBMITTED SYSTEM PERFORMANCE MEASURES TO HUDPUBLISHED MONTHLY PROJECT PERFORMANCE REPORTSENGAGED WITH AGENCIES IN ANAHEIM, SANTA ANA, IRVINE, AND GARDEN GROVE WHO ARE ESG SUB-RECIPIENTS AND ALSO HMIS PARTICIPANTS (INCLUDING DOMESTIC VIOLENCE AGENCIES), TO INCREASE THE ACCURACY OF DATA COLLECTED AND DISSEMINATEDSUBMITTED HMIS APR TO HUDLEAD MONTHLY HMIS USER MEETINGSRESOLVED 3,989 HELP DESK TICKETSRELEASED DATA TIMELINESS AND COMPLETENESS REPORTSHOSTED MONTHLY WEBINARS ON AD HOC REPORTS, BASIC HMIS FUNCTIONALITY, COORDINATED ENTRY FUNCTIONALITY, AND AGENCY ADMINISTRATION/DATA QUALITYIMPLEMENTED HMIS SKILLS TEST FOR NEW USERSPUBLISHED PROJECT PERFORMANCE DASHBOARDS FOR AGENCIES TO PULL THEIR OWN DATAIMPLEMENTED HMIS RECERTIFICATION PROCESS FOR EXISTING USERS TO MAINTAIN HMIS ACCESSPUBLISHED USER DASHBOARD FOR EACH DATA REVIEW IN HMISPUBLISHED ORANGE COUNTY DASHBOARDCOMPLETED MIGRATION OF COORDINATED ENTRY DATA INTO HMIS

INFORMATION & REFERRAL CONTACT CENTER 211OC PROVIDES THE REGION'S MOST COMPREHENSIVE CALL CENTER WITH EXPERIENCED MULTI-LINGUAL INFORMATION AND REFERRAL SPECIALIST WHO SCREEN, ENROLL, AND CONNECT CLIENTS TO VITAL ASSISTANCE/TARGETED PROGRAMS VIA PHONE, EMAIL, TEXT, AND OR SELF-DIRECTED SEARCHES ONLINE 24/7. BY LEVERAGING LOCAL AND NATIONAL EXPERTISE, BEST PRACTICES, RESOURCES, AND RELATIONSHIPS, WE BOLSTER REGIONAL EFFORTS TO EFFECTIVELY ADDRESS AND IDEALLY ELIMINATE CHALLENGES FOR OUR COMMUNITY. IN FY 20-21, THE 211OC CONTACT CENTER PROVIDED LIVE HELP TO OVER 167,000 CONTACTS AND SUPPORTED OVER 413,000 SELF-SEARCHES FOR RESOURCES VIA OUR COMPREHENSIVE INFORMATION AND REFERRAL DATABASE AVAILABLE FOR FREE AT 211OC.ORG. THE CLIENT SATISFACTION RATE WITH 211OC'S CONTACT CENTER SERVICES WAS 95%+ THROUGHOUT THE YEAR. OUR RESOURCE CURATORS UPDATED ALL 1,000 AGENCY AND 2,700+ SERVICE INFORMATION LISTED IN THE REFERRAL DATABASE, ALL OF WHICH WERE VERIFIED AT LEAST ONCE IN THE YEAR WITH MANY BEING UPDATED MORE OFTEN. THE TEAM ALSO KEPT ON TOP OF CHANGING DISASTER INFORMATION INCLUDING COVID-19 INFORMATION (VACCINES, TESTING, AND POLICY CHANGES).211OC RECRUITED AND TRAINED 100+ VOLUNTEERS, INTERNS, AND WORKFORCE DEVELOPMENT PEOPLE TO ASSIST WITH PROVIDING INFORMATION AND REFERRAL SERVICES, OUTREACH, AND DRIVING ACTIVITIES.