Michigan Center For Clinical Systems Improvement

SUPPORT COMMUNITY-BASED, STAKEHOLDER DRIVEN TRAINING FOR CARE TEAMS

CONDUCTED TRAINING PROGRAMS IN THE AREA OF PATIENT SELF-MANAGEMENT, PATIENT ENGAGEMENT, MOTIVATIONAL INTERVIEWING SKILLS, TEAM-BASED CARE, SPECIALTY TEAM-BASED CARE AND COMPLEX CARE MANAGEMENT FOR HEALTH SYSTEMS (NURSES, CARE MANAGERS, CARE COORDINATORS, SOCIAL WORKERS, AND OTHERS) TO IMPROVE CLINICAL, RESOURCE AND PATIENT EXPERIENCE RESULTS. TRAINING ASSISTED TEAMS IN CARING FOR PATIENTS WITH MEDICARE, MEDICAID, AND EMPLOYER-BASED INSURANCE AS WELL AS THE UNINSURED. PROGRAMS WERE OFFERED THROUGHOUT THE STATE OF MICHIGAN TO MEMBER AND NON-MEMBER ORGANIZATIONS ALIKE. 653 CLINICAL AND NON-CLINICAL STAFF PARTICIPATED.

PROVIDED A VARIETY OF TRAININGS FOR MULTIDISCIPLINARY TEAMS OF HEALTH CARE PROFESSIONALS (PHYSICIANS, NURSE PRACTITIONERS, PHYSICIAN ASSISTANTS, CARE MANAGERS, NURSES, AND SOCIAL WORKERS) IN HEALTH SYSTEMS TO MANAGE PATIENTS WITH CHRONIC PAIN AND SUBSTANCE USE DISORDERS. THESE TRAININGS INCLUDED:1. DEVELOPED, EVOLVED, AND CONDUCTED TRAINING THROUGHOUT THE STATE TO IMPROVE THE CARE OF CHRONIC PAIN PATIENTS IN HEALTH SYSTEMS. TRAINING WAS DIRECTED AT TEAMS CARING FOR PATIENTS WITH MEDICARE, MEDICAID, AND COMMERCIAL INSURANCE AS WELL AS THE UNINSURED. 342 PHYSICIANS, NURSE PRACTITIONERS, PHYSICIAN ASSISTANTS, CARE MANAGERS, NURSES AND SOCIAL WORKERS PARTICIPATED.2. IMPLEMENTED A SURVEY DESIGNED TO ASSESS PHARMACISTS' KNOWLEDGE AND PERCEPTIONS OF BUPRENORPHINE FOR TREATMENT OF OPIOID USE DISORDER (OUD) IN COLLABORATION WITH STATEWIDE ENTITIES FAMILIAR WITH THE GOALS OF MICHIGAN DEPARTMENT OF HEALTH & HUMAN SERVICES (MDHHS) IN THE OUD SPACE AND INFORMED BY NATIONAL EXPERTS.3. FURTHER DEVELOPED, EVOLVED AND IMPLEMENTED PHASE 2 OF SUBSTANCE USE DISORDER (SUD) VIRTUAL LEARNING COLLABORATIVE TO EDUCATE AND SUPPORT CARE TEAMS WITHIN FEDERAL QUALIFIED HEALTH CENTERS (FQHCS) TO INCREASE SAFE PRESCRIBING, REDUCE HARM, MITIGATE REAL AND PERCEIVED TREATMENT BARRIERS AND DECREASE PROVIDER BURNOUT.

DEVELOPED AND PROVIDED TRAINING AND SUPPORT TO EXPAND ACCESS TO THE PSYCHIATRIC CONSULT COLLABORATIVE CARE MODEL (COCM) TO INTERESTED PRIMARY CARE OFFICES AND HEALTH SYSTEMS. THIS INCLUDES CLINICAL TRAINING, TECHNICAL ASSISTANCE, AND TAILORED APPROACHES TO SUCCESSFULLY IMPLEMENT AND SUSTAIN COCM SERVICES. EXPANDED THE COCM MODEL TO THE ADOLESCENT SPACE PROVIDING SAME PRODUCTS AND SERVICES CUSTOMIZED FOR PEDIATRIC PRIMARY CARE PRACTICES.

CO-CREATED PROVIDER ORGANIZATION (PO) AND PRACTICE SITE READINESS ASSESSMENTS, PROVIDED TRAINING AND SUPPORTED PO'S AND PRACTICES TO EXPAND ACCESS TO THE STATEWIDE - PRIMARY CARE DRIVEN PALLIATIVE CARE MODEL. SOME KEY COMPONENTS INCLUDED:1. DEVELOPMENT AND IMPLEMENTATION OF CLINICAL TRAININGS.2. IMPLEMENTATION AND TECHNICAL ASSISTANCE.3. PROBLEM-SOLVING TO OVERCOME PERCEIVED AND ACTUAL BARRIERS.