Plunum Health

OUR GOAL IS TO HELP OUR COMMUNITY HEALTH CENTERS DRIVE DIFFICULT INTERNAL PROJECTS IN A COLLECTIVE WAY, REDUCE COSTS, AND HAVE A POSITIVE IMPACT ON THE HEALTH STATUS OF THEIR COMMUNITIES AND THEIR PATIENTS. PLUNUM HEALTH SERVES AS A VEHICLE TO ADDRESS THE NEEDS OF OUR MOST VULNERABLE RESIDENTS BY LEVERAGING THE COLLECTIVE STRENGTH AND SHARED COMMITMENT OF OUR MEMBER HEALTH CENTERS TO PILOT AND SUSTAIN INNOVATIVE HEALTHCARE MODELS AND SERVICES.

THE CARE TRANSFORMATION PROGRAM. DURING THE YEAR, PLUNUM HEALTH FOCUSED ON RECONFIGURING OUR MEMBERS' CARE MANAGEMENT/COORDINATION PRACTICES, AS WELL AS DATA SYSTEMS TO IMPROVE THE QUALITY OF CARE OFFERED TO PATIENTS. PLUNUM HEALTH IS OVERSEEING THE COORDINATION OF THE OVERALL PROGRAM WHICH WE ALSO REFER TO AS THE CEDAR SINAI WAREHOUSE INTEGRATION PROJECT. PLUNUM HEALTH HAS FINANCIALLY INVESTED IN THIS PROGRAM BY UNDERGOING SOME PRE-PLANNING WORK WITH THE VENDOR "MEDICAL HOME NETWORK" WHOM OWNS THE PROGRAM LICENSE AND SOFTWARE. PLUNUM HEALTH AND ITS MEMBERSHIP, INCLUDING THEIR STAFF, HAVE SPENT TIME AND LABOR ON GATHERING DATA AND INFORMATION FOR OUR PRE-PLANNING WORK. WE PURCHASED A 5-YEAR PROJECT PLAN AND A FUNDING DECK FROM THE MEDICAL HOME NETWORK. THE 5-YEAR PROJECT PLAN OUTLINES OUR GOALS AND OBJECTIVES FOR THE PROGRAM'S DURATION. THE FUNDING DECK IS A POWERPOINT PRESENTATION THAT WE ARE USING FOR GRANT-MAKING AND SPEAKING WITH POTENTIAL FUNDERS. THE PLAN IS TO PURCHASE THE MODEL BY 10/1/22.

MAVEN PROJECT. THE PHYSICIAN-TO-PHYSICIAN E-CONSULT PROGRAM IS KNOWN AS THE "MAVEN PROJECT." IT ENABLES PHYSICIANS TO ACCESS SPECIALISTS VIRTUALLY, BY PHONE AND EMAIL. MAVEN PHYSICIAN SPECIALISTS ARE RETIRED DOCTORS WHO VOLUNTEER THEIR TIME TO HELP PHYSICIANS PROVIDE AND BETTER MANAGE COMPLEX PATIENT CASES WITH THEIR EXPERT ADVICE. ONE OF THE MAJOR BENEFITS OF THIS PROGRAM IS THAT PATIENTS DO NOT HAVE TO WAIT LONG PERIODS OF TIME TO ACCESS SPECIALTY CARE. WITHOUT MAVEN PATIENTS CAN EXPERIENCE A 2-3 MONTH WAIT. FOR EXAMPLE, A PATIENT SUFFERING FROM A SKIN IRRITATION MAY BE DIAGNOSED THROUGH VIDEO CONFERENCING WITH A DERMATOLOGIST AND RECEIVE THE MEDICATION NEEDED IMMEDIATELY. TOGETHER THE PHYSICIAN PARTNERS ACHIEVED A TOTAL OF 898 CONSULTS CONSISTING OF A TELEPHONIC, EMAIL, OR VIDEO COMMUNICATION OVER THE LAST THREE YEARS. THEY ALSO COMPLETED 163 EDUCATIONAL SESSIONS, 8 GROUP SESSIONS WITH 16 ATTENDEES, AND 4 MENTORSHIP SESSIONS. FINALLY, ACCORDING TO THE MAVEN SURVEY WHICH FOLLOWS A CONSULTATION, 92 REFERRALS (OR10%) WERE AVOIDED OVER THE THREE YEARS. PLUNUM HEALTH SUNSET THIS PROGRAM DECEMBER 2021.

TELEHEALTH WORKGROUPS. PLUNUM HEALTH ALSO CONTINUED TO RUN ITS TELEHEALTH WORKGROUPS. IN FY 20/21, THERE WERE 8 WORKGROUPS WHICH INCLUDED THE FOLLOWING: CEO, COO, COMPLIANCE, TELEHEALTH, CALL CENTER, FINANCE, PHARMACY, AND HUMAN RESOURCES. THE WORKGROUP GOALS INCLUDE: (1) SHARING BEST PRACTICES, LESSONS LEARNED, AND BRAINSTORMING TO SOLVE PROBLEMS AND OVERCOME CHALLENGES AS INDIVIDUAL ORGANIZATIONS AND TOGETHER WHERE POSSIBLE. (2) COMMUNICATE ANY CHANGES IN PRIORITIES RELATED TO TELEHEALTH WITHIN EACH PARTICIPANT ORGANIZATION AND PROVIDE RECOMMENDATIONS TO ENHANCE THE WORKGROUPS' EFFICIENCIES AND EFFECTIVENESS. (3) MEET 10 TIMES A YEAR.