Mercy Mall Of Virginia

MERCY MALL SERVES THE HUNGRY, THE HOMELESS, AND THE HURTING BY FILLING PRACTICAL NEEDS, PROVIDING RESOURCES, AND BUILDING RESOURCES. WE PROVIDE CLOTHING, HOUSEHOLD ITEMS, BABY GEAR, TOILETRIES, AND CLEANING SUPPLIES TO INDIVIDUALS AND FAMILIES EXPERIENCING CRISIS SITUATIONS

THE PERSONAL SHOPPER EXPERIENCE IS OUR TRADEMARK PROGRAM WHERE CLIENT FAMILIES, AND THE CASE MANAGEMENT THAT WORK WITH THEM, FILL OUT AN ONLINE REQUEST FOR ITEMS THAT ARE OF CRITICAL NEED. THESE ITEMS ARE CAREFULLY SELECTED, PRE-PACKED BY OUR SHOPPING TEAM, AND PICKED UP BY THE CLIENT/CASE MANAGER. DURING THE PICK-UP APPOINTMENT, THE CLIENT IS INVITED INTO OUR HOSPITALITY LOBBIES TO SPEAK WITH ONE OF OUR CLIENT CARE PERSONNEL REGARDING OTHER RESOURCES, ENJOY A BEVERAGE/SNACK, SHOP THE MISCELLANEOUS ITEMS, AND RECEIVE PRAYER. OUR PERSONAL TOUCH AND MESSAGE OF HOPE AND ENCOURAGEMENT IS WHAT SETS US APART. WE SERVED 8050 PEOPLE IN 2022 WITH THE HELP OF OVER 100 VOLUNTEERS AND OVER $500,000 OF SOLICITED AND UNSOLICITED IN-KIND GIFTS.

ON THE MOVE IS OUR MOBILE MISSION USING A 16-FOOT BOX TRUCK, NAMED ANNIE AFTER A VOLUNTEER THAT PASSED AWAY. THE TRUCK IS USED TO HOLD COLLECTION DRIVES FOR SPECIFIC ITEMS AT BUSINESSES AND CHURCHES AND TO HOST DISTRIBUTION EVENTS IN THE COMMUNITY WHERE CLIENTS ARE CONCENTRATED, AS WELL AS PICK UP BLESSINGS OF IN-KIND DONATIONS FROM LOCAL PARTNERS. THIS PROGRAM HELPS OVERCOMES THE OBSTACLE OF TRANSPORTATION FOR OUR CLIENTS AND ALSO PROVIDE A CONVENIENT WAY FOR COMMUNITY MEMBERS TO DONATE THE ITEMS WE DISTRIBUTE THE MOST. IN 2022, WE HELD 6 DISTRIBUTION EVENTS WITH FAMILY ADVOCATES FOR HOMELESS CHILDREN, HOSTED 6 NEIGHBORHOOD/CHURCH COLLECTION DRIVES AND PICKED UP OVER $500,000 WORTH OF IN-KIND DONATIONS.

OUR WECARE PROGRAM CONTINUES THE CARE AND CONNECTION AFTER THE CLIENT PICK-UP APPOINTMENT. OUR CLIENT CARE TEAM IS AVAILABLE BY TEXT TO OFFER PRAYER, ENCOURAGEMENT, AND FURTHER SUPPORT. THE PROGRAM FOCUSES ON SHARING OTHER COMMUNITY RESOURCES, BIBLE READING HELP, OR LOCATING A CHURCH. THIS PAST YEAR, WE INSTATED TWO PROGRAMS TO OUR WECARE SERVICES: PROJECT PRAISE AND ROOM FOR CHANGE. PROJECT PRAISE PROVIDES A EXTRA SUPPORT AND ENCOURAGEMENT ON THE JOURNEY TO STABILITY AND CAN INCLUDE BUYING NEW WORK BOOTS OR NAVIGATING RESOURCES FOR EMPLOYMENT, ETC. ROOM FOR CHANGE PROVIDES A MUCH NEEDED ROOM REDO AFTER A CHILD HAS BEEN SEXUALLY ASSAULTED IN THEIR ROOM. IN 2022, THESE NEW PROJECTS DIRECTLY IMPACTED 22 FAMILIES.