Surrey Services For Seniors Inc

SURREY INSPIRES AND ENABLES ALL OF US, AS WE AGE, TO LIVE WITH INDEPENDENCE AND DIGNITY, AND AS ENGAGED MEMBERS OF THE COMMUNITY.

SURREY'S COMPREHENSIVE APPROACH TO AGING IN PLACE INCLUDES A CONTINUUM OF SERVICES PROVIDED BY EXPERIENCED NURSES, TRAINED SOCIAL WORKERS, EXPERIENCED STAFF AND VOLUNTEERS, THAT ENABLE OLDER ADULTS TO RECEIVE THE OPTIMAL LEVEL OF HELP THEY NEED AT ALL STAGES OF THE AGING PROCESS, FROM THOSE WHO ARE WELL AND ACTIVE, TO THOSE WHO ARE FRAIL. SURREY'S HOME CARE PROGRAM IS A VITAL SAFETY NET FOR OLDER ADULTS WHO LIVE AT HOME, ESPECIALLY THOSE WHO ARE ALONE, AND MOST VULNERABLE. SURREY HOME CARE OFFERS: GERIATRIC CARE MANAGEMENT; RN CARE MANAGEMENT SERVICES; MEDICAL PROCEDURE ESCORT SERVICE; TELEHEALTH SUPPORT; PERSONAL FINANCE MANAGEMENT; LIVE-IN CARE; PERSONAL CARE SERVICES; SOCIAL COMPANIONS; HOUSE CLEANING AND LAUNDRY. SURREY LOST A SIGNIFICANT MANY DIRECT CARE WORKERS DUE TO THE LACK OF WORK DURING THE HEIGHT OF THE PANDEMIC: 1) MANY OF OUR OLDER CAREGIVERS DECIDED TO RETIRE AND 2) LACK OF NEW INDIVIDUALS ENTERING THIS WORKFORCE. FY22 HAS BEEN A TOUGH YEAR IN TERMS OF RECRUITING NEW CAREGIVERS. WE HAVE A WAITING LIST FOR SERVICES, BUT REVENUE REMAINS DOWN UNTIL WE CAN HIRE MORE CAREGIVERS. THE NEW SURREY ACADEMY IS HELPING IN RECRUITMENT. IN THE FISCAL YEAR ENDING JUNE 30, 2022, SURREY PROVIDED APPROXIMATELY 43,042 HOURS OF HOME CARE SERVICES WITH AN AVERAGE OF 50 CAREGIVERS, 3 RN'S AND 1 SOCIAL WORKER.

ONE OF THE GREATEST ADVANTAGES THAT SETS SURREY APART FROM OTHER SENIOR SERVICES ORGANIZATIONS IS THE ABILITY TO COORDINATE AND WRAP CRITICALLY NEEDED SERVICES LIKE TRANSPORTATION, NUTRITION, PROGRAMS AND ACTIVITIES, INFORMATION, AND SUPPORT SERVICES AROUND CORE HOME-CARE SERVICES IF NEEDED. SURREY'S HOLISTIC APPROACH TO AGING SERVICES AT ALL STAGES ALSO INCLUDES COMMUNITY SERVICES PROVIDED BY A SMALL WELL-TRAINED STAFF SUPPORTED BY HUNDREDS OF DEDICATED VOLUNTEERS THROUGH OUR OPERATIONS LOCATED IN DEVON, MEDIA, HAVERTOWN AND BROOMALL. OUR "NEIGHBOR HELPING NEIGHBOR" PHILOSOPHY THAT BEGAN FOUR DECADES AGO WITH OUR FOUNDER, REMAINS STRONG TODAY. OUR COMMUNITY SERVICES NORMALLY INCLUDE FREE OR LOW-COST PROGRAMS AND SERVICES, DIRECTLY OR IN COLLABORATION WITH OTHER ORGANIZATIONS. ADDITIONAL FUNDING IS SOUGHT TO COVER OUR EXPENSE FOR THESE SERVICES FOR OLDER ADULTS. COMMUNITY SERVICES INCLUDE:- A WIDE ARRAY OF PROGRAMS AND ACTIVITIES OFFERED BOTH IN PERSON AND ONLINE, INCLUDING EVIDENCE-BASED PROGRAMS, SUPPORT GROUPS, BOOK CLUBS, EDUCATIONAL CLASSES, AND PROGRAMS SURROUNDING CULTURE AND ARTS TO INSPIRE, ENGAGE AND CONNECT OLDER ADULTS LIVING AT HOME.- A TECHNOLOGY LENDING LIBRARY THAT PROVIDES TABLETS, TRAINING, AND ONGOING SUPPORT TO THOSE WHO CANNOT AFFORD OR DO NOT HAVE ACCESS TO TECHNOLOGY.TRANSPORTATION FOR SENIORS TO MEDICAL APPOINTMENTS AND PROCEDURES, GROCERY SHOPPING, OTHER ERRANDS AND OTHER NON-ESSENTIAL NEEDS INCLUDING SOCIAL GATHERINGS. - NUTRITION PROGRAMS, HEALTHY LUNCHES, HOME-DELIVERED MEALS, VOLUNTEER GROCERY SHOPPING, YARDWORK, AND SMALL HOME REPAIRS.- FRIENDLY PHONE CALLS AND VISITS.- INFORMATION AND REFERRAL SERVICES.AGAIN, DUE TO THE PANDEMIC, OUR PHYSICAL FACILITIES BEGAN A SLOW, PHASED IN REOPENING IN WITH STRICT SAFETY PROTOCOLS AND ANOTHER TEMPORARY SHUTDOWN FOR 7 WEEKS BEGINNING IN DECEMBER 2021 - JANUARY 2022. IN THE FISCAL YEAR ENDING JUNE 30, 2022, SURREY SERVED 3,152 UNIQUE INDIVIDUALS, AND PROVIDED 83,772 TOTAL TOUCHES (SERVICES/SUPPORT) TO OUR SENIORS AS THE GLOBAL PANDEMIC CONTINUED.IN THE FISCAL YEAR ENDING JUNE 30, 2022, SURREY PROVIDED THE FOLLOWING SERVICES AND PROGRAMS FOR SENIORS IN DELAWARE AND CHESTER COUNTIES: - 16,413 MEALS (CENTER-BASED AND GRAB 'N GO) - 73,480 HOME DELIVERED MEALS - 40,422 PARTICIPATION NUMBER FOR CENTER-BASED AND LIVESTREAMED PROGRAMMING - 304 UNIQUE INDIVIDUALS RECEIVED 5,724 RIDES - 282 VOLUNTEERS PROVIDED 21,881 HOURS OF SERVICE FOR SURREY - 11,402 MEMBER ASSISTANCE ACTIVITIES: GROCERY SHOPPING, HOME REPAIR AND UPKEEP, CHECK IN CALLS, PROVISION OF KEY INFORMATION AND REFERRALS TO OTHER SENIOR SERVICES.

SURREY OFFERS EXTENSIVE TRANSPORTATION SERVICES TO MEET THE NEEDS OF SENIORS WHO NO LONGER DRIVE OR HAVE DIFFICULTIES DRIVING. SOMETIMES A RIDE TO THE GROCERY STORE, PHARMACY, OR DOCTOR'S APPOINTMENT IS ALL A SENIOR NEEDS TO REMAIN INDEPENDENT, HEALTHY AND ACTIVE. SURREY HAS 8 PAID DRIVERS, 2 SEDANS, A MINIVAN, A NEWLY DONATED HANDICAP ACCESSIBLE MINI-VAN, A 12 PASSENGER HANDICAP ACCESSIBLE LARGE VAN, AND AN EXPANSIVE GROUP OF VOLUNTEER DRIVERS WHO PROVIDE RIDES AND COMPANIONSHIP TO SENIORS IN OUR COMMUNITY. IN JULY OF 2021, WE BEGAN TO SLOWLY BRING BACK OUR VOLUNTEERS DRIVERS UNDER CAREFUL COVID PROTOCOLS AND MANY WERE HESITANT TO RETURN TOO QUICKLY, YET WE STILL REINSTITUTED OUR FULL-SERVICE TRANSPORTATION SERVICE FOR SENIORS. THE TRANSPORTATION PROGRAM IS NOW RETURNING TO THE LEVEL WE SAW PRE-PANDEMIC. IN THE FISCAL YEAR ENDING JUNE 30, 2022, SURREY PROVIDED APPROXIMATELY 5,724 RIDES TO 304 UNIQUE INDIVIDUALS.