Penn Foundation Inc

TO INSTILL HOPE, INSPIRE CHANGE, AND BUILD COMMUNITY. SEE SCHEDULE O, PAGE 1

DRUG AND ALCOHOL SERVICES PENN FOUNDATION'S JOHN W. AND EMILY CLEMENS RECOVERY CENTER OFFERS A COMPREHENSIVE CONTINUUM OF SERVICES FOR SUBSTANCE USE DISORDERS, INCLUDING PERSONS WITH CO-OCCURRING PSYCHIATRIC DISORDERS. DURING FISCAL YEAR 2020- 2021, NEARLY 44,566 SERVICES WERE PROVIDED TO APPROXIMATELY 5,204 INDIVIDUALS. THE RECOVERY CENTER OFFERS GENERAL OUTPATIENT SERVICES, WHICH INCLUDES COMPREHENSIVE EVALUATIONS, ASAM EVALUATIONS FOR HIGHER LEVEL OF CARE PLACEMENT, MEDICATION MANAGEMENT, MEDICATION ASSISTED TREATMENT, AND INDIVIDUAL, FAMILY, AND GROUP COUNSELING; INTENSIVE OUTPATIENT SERVICES (IOP), WHICH INVOLVES INDIVIDUAL AND GROUP COUNSELING FOR UP TO NINE HOURS PER WEEK, EITHER DURING BUSINESS HOURS OR IN THE EVENING; PARTIAL HOSPITAL, A DAY PROGRAM PROVIDING INTENSIVE, STRUCTURED TREATMENT FOR 30 HOURS PER WEEK; INPATIENT, A 55-BED ON-SITE UNIT OFFERING DETOXIFICATION AND REHABILITATION IN A STRUCTURED ENVIRONMENT; AND MOBILE ENGAGEMENT SERVICES, A MOBILE OUTREACH SERVICE IN WHICH THERAPISTS WORK WITH THE FAMILY, EMPLOYER, SCHOOL, CHILDREN AND YOUTH, AND OTHER CONCERNED PARTIES TO ENGAGE INDIVIDUALS WHO ARE RESISTANT TO TREATMENT, MEETING WITH THEM IN THE HOME AND OTHER NON-TRADITIONAL LOCATIONS. THE CENTER OF EXCELLENCE OFFERS A DEDICATED CARE MANAGEMENT TEAM TO FOLLOW INDIVIDUALS THAT HAVE BEEN IMPACTED BY THE OPIOID EPIDEMIC FOR ONE YEAR. THE CARE MANAGEMENT TEAM IS COMPRISED OF VARIOUS SPECIALTIES TO HELP PROVIDE COMPREHENSIVE CARE AND RESOURCES TO INCREASE THE PREVALENCE OF RECOVERY AND MAINTAINING WHOLE HEALTH. PENN FOUNDATION WAS IDENTIFIED IN FY20 AS A TOP TIER 3 PROVIDER IN THE IMPLEMENTATION AND OUTCOMES OF THE CENTER OF EXCELLENCE, WITH ONE OF THE HIGHEST RATES OF CONTINUED ENGAGEMENT. THE CENTER OF EXCELLENCE WORK CONTINUES WITH MEDICAL ASSISTANCE AND COUNTY FUNDING MECHANISMS. DURING 2019-2020, THE PENN FOUNDATION RECOVERY CENTER WAS NAMED AN INSTITUTE OF QUALITY BY AETNA AND PARTICIPATES IN A PROGRAM PROVIDING ENHANCED RECOVERY FOLLOW ALONG SERVICES. THE TEAM HAS ACHIEVED HIGH RATES OF ENGAGEMENT. THE COLLABORATIVE PROJECT WITH AETNA HAS BEEN EFFECTIVE IN HELPING PERSONS LIVE A LIFE OF RECOVERY BY ENHANCING ENGAGEMENT IN TREATMENT AND RECOVERY LIFE STYLES. IN FY 20 PENN FOUNDATION WAS DESIGNATED WITH BLUE DISTINCTION STATUS FROM INDEPENDENCE BLUE CROSS FOR SUBSTANCE USE SERVICES. BLUE DISTINCTION CENTERS ARE NATIONALLY DESIGNATED FACILITIES THAT SHOW A COMMITMENT TO DELIVERING IMPROVED PATIENT SAFETY AND BETTER HEALTH OUTCOMES, BASED ON OBJECTIVE MEASURES THAT WERE DEVELOPED WITH INPUT FROM THE MEDICAL COMMUNITY AND LEADING ACCREDITATION AND QUALITY ORGANIZATIONS FROM INDEPENDENCE BLUE CROSS. IN 2018, PENN FOUNDATION BEGAN ITS WARM HAND-OFF PROGRAM IN MONTGOMERY COUNTY AND BCARES PROGRAM IN BUCKS COUNTY IN PARTNERSHIP WITH OUR COUNTY D&A AGENCIES. THE PROGRAMS ARE DESIGNED TO CREATE SUPPORT FOR OVERDOSE SURVIVORS PRESENTING TO THE LOCAL EMERGENCY DEPARTMENTS. A DEDICATED RAPID ACCESS TEAM ASSISTS THIS POPULATION IN NAVIGATING, EDUCATING, AND SUPPORTING THE AFFECTED PERSONS AND THEIR FAMILY'S NEEDS DURING THIS TIME. PENN FOUNDATION OPERATES BCARES PROGRAMS AT GRAND VIEW HEALTH, ST. LUKE'S UPPER BUCKS HOSPITAL, AND DOYLESTOWN HOSPITAL; AND THE WARM HAND-OFF PROGRAMS AT ABINGTON HOSPITAL - JEFFERSON HEALTH AND ABINGTON-LANSDALE HOSPITAL. THE BUCKS COUNTY WARM HANDOFF PROGRAM, EFFECTIVE JULY 2019 EXPANDED TO 24 HOURS/7 DAYS A WEEK COVERAGE TO ENHANCE SUPPORT TO THE LOCAL COMMUNITY. PENN FOUNDATION ALSO OPERATES THE DRUG & ALCOHOL OUTPATIENT RECOVERY SERVICES TO TWO ADDITIONAL LOCATIONS IN FY 2021. ONE LOCATION IS IN COLMAR, PA LICENSED TO SERVE AN ADDITIONAL 150 INDIVIDUALS. THE SECOND LOCATION IS IN SELLERSVILLE, PA, ADJACENT TO PENN FOUNDATION'S MAIN CAMPUS, ALSO LICENSED TO SERVE 150 INDIVIDUALS. THE NEW SELLERSVILLE LOCATION FOCUSES ON ALCOHOL USE DISORDERS TREATMENT. CAMP CROSS ROADS IS AN ADDICTION PREVENTION PROGRAM FOR YOUTH AGES 9 THROUGH 12 WHO ARE LIVING WITH ADDICTION IN THEIR FAMILIES. CAMPERS HAVE OPPORTUNITIES TO LEARN ABOUT THE DISEASE OF ADDICTION AND ITS IMPACT ON THE FAMILY, TECHNIQUES FOR COPING WITH A LOVED ONE'S ADDICTION, TIPS FOR PREVENTION, AND AVAILABLE RESOURCES THAT THEY CAN TURN TO FOR HELP. CAMPERS ARE ALSO ABLE TO PARTICIPATE IN SELECTED ORGANIZED ACTIVITIES SUCH AS CRAFTS, SPORTS, WATER ACTIVITIES, AND ADVENTURE EDUCATION. THE NORMAL CAMP VOLUME IS TARGETED FOR FOUR WEEKEND CAMPS. DURING 2020-2021 THE CAMP WAS IMPACTED BY COVID-19. DURING FY21 ONE WEEKEND CAMP WAS HELD OFFERING ONGOING AND CONSISTENT EDUCATION AND SUPPORT.

MENTAL HEALTH SERVICES: DURING THE 2020-2021 FISCAL YEAR, PENN FOUNDATION'S MENTAL HEALTH PROGRAMS PROVIDED APPROXIMATELY 65,377 SERVICES TO NEARLY 4,389 CLIENTS. MENTAL HEALTH OUTPATIENT SERVICES PROVIDES COMPREHENSIVE EVALUATIONS, COUNSELING, AND MEDICATION MANAGEMENT FOR INDIVIDUALS, COUPLES, AND FAMILIES PRESENTING WITH MENTAL HEALTH AND CO-OCCURRING MENTAL HEALTH AND SUBSTANCE USE DISORDERS. ASSERTIVE COMMUNITY TREATMENT (ACT) IS A PERSON-CENTERED APPROACH TO CARE FOR ADULTS 18 YEARS OF AGE AND OLDER WHO HAVE A SEVERE MENTAL ILLNESS. BY BLENDING THE DISCIPLINES OF PSYCHIATRY, PSYCHOLOGY, NURSING, ADDICTION, SOCIAL WORK, AND PSYCHOSOCIAL REHABILITATION, THE PROGRAM OFFERS A MULTIDISCIPLINARY TEAM OF PROFESSIONALS THAT WORKS TOGETHER TO PROVIDE HIGHLY INDIVIDUALIZED TREATMENT, OUTREACH, REHABILITATION, AND SUPPORT SERVICES IN INDIVIDUALS' HOMES AND COMMUNITIES. PENN FOUNDATION OPERATES TWO ACT TEAMS. THEY ARE LOCATED IN POTTSTOWN, MONTGOMERY COUNTY AND EXTON, CHESTER COUNTY. SUPPORT IS AVAILABLE 24 HOURS A DAY, 7 DAYS A WEEK. FORENSIC ASSERTIVE COMMUNITY TREATMENT (FACT) OFFERS THE SAME SERVICES AS ACT (DESCRIBED ABOVE) TO RESIDENTS OF UPPER BUCKS COUNTY AND THE LANSDALE, SOUDERTON, AND TELFORD AREAS OF MONTGOMERY COUNTY. ADMISSION REQUIREMENTS FOR BUCKS COUNTY RESIDENTS INCLUDE INVOLVEMENT WITH THE LEGAL SYSTEM OR TIME SPENT IN BUCKS COUNTY PRISON.

MENTAL HEALTH NAVIGATION CASE MANAGEMENT SERVICES: INTEGRATED PRIMARY CARE IS A SERVICE THAT PENN FOUNDATION PROVIDES. WE PROVIDE INTEGRATED BEHAVIORAL HEALTH SERVICES AT FAMILY PRACTICE ASSOCIATES OF UPPER DUBLIN. A BEHAVIORAL HEALTH CONSULTANT (BHC) PROVIDES BRIEF BEHAVIORAL HEALTH ASSESSMENTS AND INTERVENTIONS FOR PATIENTS RECEIVING CARE WITHIN THE PRIMARY CARE OFFICE, AND COLLABORATES CLOSELY WITH THE PRIMARY CARE PROVIDER AND A PENN FOUNDATION PSYCHIATRIC CONSULTANT. THE FAMILY PRACTICE ASSOCIATES OF UPPER DUBLIN HAVE 8 PROVIDERS AND CARE FOR PATIENTS RANGING FROM BIRTH TO GERIATRICS. THE BHC HAS PROVIDED CARE FOR OVER 180 PATIENTS IN THE PRACTICE. PEER SUPPORT IS A UNIQUE PROGRAM PARTNERING CERTIFIED PEER SPECIALISTS WITH INDIVIDUALS RECEIVING BEHAVIORAL HEALTH SERVICES WHO DESIRE SUCH MENTORING AS A KEY INTERVENTION IN THEIR RECOVERY. IN 2020-2021, OVER 116 CLIENTS RECEIVED 3,475 PEER SUPPORT SERVICES. PEER SUPPORT FACILITATES EMPOWERMENT AND SELF-DETERMINATION IN A VARIETY OF WAYS, INCLUDING BUT NOT LIMITED TO, ADVOCACY, PSYCHOEDUCATION, EXPOSURE TO/DEVELOPMENT OF NATURAL SUPPORTS, COMMUNITY INTEGRATION OPPORTUNITIES, AND SKILL ACQUISITION AS IT PERTAINS TO THE RECOVERY OF MEANINGFUL DAILY ACTIVITY AND COMMUNITY ROLES. MENTAL HEALTH CASE MANAGEMENT HELPS INDIVIDUALS AND FAMILIES IN CHOOSING, LOCATING, AND ACCESSING COMMUNITY RESOURCES SUCH AS HOUSING, FINANCIAL BENEFITS/ENTITLEMENTS, EMPLOYMENT, AND EDUCATIONAL OPPORTUNITIES, ETC. TO FURTHER THEIR RECOVERY. IN 2020-2021, OVER 1,154 CLIENTS RECEIVED OVER 10,224 MENTAL HEALTH CASE MANAGEMENT HOURS OF SERVICE. THERE ARE TWO LEVELS OF ASSISTANCE - ADMINISTRATIVE CASE MANAGEMENT AND BLENDED CASE MANAGEMENT/RECOVERY COACHING. ADMINISTRATIVE CASE MANAGEMENT PROVIDES SHORT-TERM ASSISTANCE TO ADULTS AND CHILDREN IN ACCESSING COMMUNITY RESOURCES SUCH AS LOW-INCOME HOUSING, FINANCIAL ENTITLEMENTS, VOCATIONAL REHABILITATION SERVICES, AND SUPPORT GROUPS. THIS PROGRAM ALSO MONITORS AND ASSISTS WITH THE IMPLEMENTATION OF AFTERCARE PLANNING WITH PEOPLE RECEIVING INPATIENT CARE AT AREA STATE AND COMMUNITY HOSPITALS AND RESIDENTIAL TREATMENT FACILITIES. BLENDED CASE MANAGEMENT/RECOVERY COACHING PROVIDES LONGER TERM ASSISTANCE TO CHILDREN, YOUNG ADULTS, AND ADULTS WITH SERIOUS MENTAL HEALTH OR CO- OCCURRING MENTAL HEALTH AND SUBSTANCE USE DISORDERS IN MAXIMIZING THEIR POTENTIAL FOR INDEPENDENT COMMUNITY LIVING, IMPROVED EDUCATIONAL/VOCATIONAL STATUS, INCREASED SOCIAL SUPPORT NETWORKS, AND REDUCED PSYCHIATRIC HOSPITALIZATIONS. INDIVIDUALS REGISTERED WITH BLENDED CASE MANAGEMENT HAVE CONTACT WITH THEIR CASE MANAGER/RECOVERY COACH BASED ON THEIR LEVEL OF NEED. THE MINIMUM LEVEL OF CONTACT IS ONCE EVERY 30 DAYS BUT MAY BE MORE FREQUENT DEPENDING ON THE INDIVIDUAL'S NEEDS/WISHES FOR ASSISTANCE. BLENDED CASE MANAGEMENT ALSO OFFERS A 24-HOUR, 7 DAYS-A-WEEK ON-CALL SUPPORT TO INDIVIDUALS WHO ARE IN CRISIS. HEALTH-CONNECTIONS HELPS INDIVIDUALS TO IMPROVE THEIR PHYSICAL AND BEHAVIOURAL HEALTH CARE BY WORKING AS A TEAM WITH THEIR PRIMARY CARE PRACTITIONER (PCP), THEIR OTHER PHYSICAL AND BEHAVIOURAL HEALTH CARE PROVIDERS, AND THEIR PHYSICAL AND BEHAVIOURAL HEALTH CARE PLANS. PARTICIPANTS WORK CLOSELY WITH A NURSE NAVIGATOR AND BEHAVIORAL HEALTH NAVIGATOR WHO ENSURE COMMUNICATION ACROSS HEALTHCARE PROVIDERS, PROVIDE HEALTH AND WELLNESS EDUCATION, AND ASSIST IN ACCESSING NEEDED HEALTH SERVICES. IN 2020-2021, NEARLY 117 CLIENTS RECEIVED OVER 2,626 SERVICES.

RESIDENTIAL SERVICES: PROVIDED WITHIN AN INTEGRATED COMMUNITY KNOWN AS PENN VILLA, RESIDENTIAL SERVICES OFFERS HOUSING SUPPORT FOR ADULTS (18 YEARS OF AGE AND OLDER) WITH SERIOUS MENTAL ILLNESSES AND CO-OCCURRING MENTAL HEALTH AND SUBSTANCE USE DISORDERS. WITHIN A CARING COMMUNITY OF CURRENT RESIDENTS, ALUMNI, AND STAFF, RESIDENTS EXPERIENCE INDEPENDENCE, PERSONAL GROWTH, AND HOLISTIC RECOVERY. SUPPORT IS PROVIDED BY PENN FOUNDATION STAFF WITHIN A GROUP HOME AND FIVE TOWNHOMES. TEN OTHER TOWNHOMES WERE BUILT BY HABITAT FOR HUMANITY, AN ORGANIZATION THAT PROVIDES LOW-COST HOME OWNERSHIP OPPORTUNITIES TO ELIGIBLE INDIVIDUALS AND FAMILIES. ALL 15 TOWNHOMES ARE PART OF AN INDEPENDENT HOMEOWNER'S ASSOCIATION. SUPPORTED HOUSING OPERATES WITHIN THE FIVE TOWNHOMES AND OFFERS DAILY SUPPORT AND SUPERVISION TO RESIDENTS. DURING 2020-2021, 5,380 SERVICES WERE PROVIDED TO 20 INDIVIDUALS. MAXIMUM COMMUNITY RESIDENTIAL REHABILITATION OPERATES WITHIN THE GROUP HOME AND IS A TRANSITIONAL PROGRAM OFFERING RESIDENTS 24/7 ON-SITE STAFF SUPPORT AND SUPERVISION. DURING 2020-2021, 2,843 SERVICES WERE PROVIDED TO 12 INDIVIDUALS. PROVIDED TO FORMER RESIDENTS, ALUMNI SERVICES INCLUDE INDIVIDUAL CONTACT FROM STAFF FOR SOCIAL SUPPORT, ASSISTANCE IN ACCESSING COMMUNITY RESOURCES, AND SUPPORT WHEN MOVING. ALUMNI ARE ALSO ABLE TO PARTICIPATE IN RECREATIONAL ACTIVITIES AVAILABLE TO CURRENT RESIDENTS. THE CO-OCCURRING MH/AOD RESIDENTIAL PROGRAM, KNOWN AS THE VILLAGE OF HOPE, IS A TRANSITIONAL (UP TO TWO YEARS) SUPPORTED HOUSING PROGRAM SPECIFICALLY FOR HOMELESS ADULTS WHO HAVE BEEN DIAGNOSED WITH BOTH A MENTAL HEALTH AND SUBSTANCE USE DISORDER. IT IS DESIGNED TO PROVIDE ASSISTANCE IN GAINING THE SKILLS NECESSARY FOR SUCCESSFUL RE-ENTRY INTO THE MAINSTREAM OF LIFE. TWO HOUSES - ONE FOR MEN AND ONE FOR WOMEN - EACH SERVE UP TO EIGHT INDIVIDUALS EACH AND OFFER 24/7 STAFF SUPPORT. DURING FISCAL YEAR 2020-2021, VILLAGE OF HOPE PROVIDED 5,152 SERVICES TO 34 INDIVIDUALS. CHILDREN'S SERVICES: THROUGH ITS PROGRAMS FOR CHILDREN AND ADOLESCENTS, PENN FOUNDATION PROVIDED OVER 7,683 SERVICES TO NEARLY 581 CHILDREN AND ADOLESCENTS DURING THE 2020 -2021 FISCAL YEAR. WRAP AROUND/IBHS (INTENSIVE BEHAVIORAL HEALTH SERVICES) IS A COMMUNITY- BASED EMPOWERMENT APPROACH FOR FAMILIES OF CHILDREN AND ADOLESCENTS (BIRTH TO 21 YEARS OF AGE) WITH EMOTIONAL AND/OR BEHAVIORAL DIFFICULTIES, INCLUDING AUTISM. THIS PROGRAM PROVIDES INDIVIDUALIZED, INTENSIVE COUNSELLING AND BEHAVIORAL MANAGEMENT SERVICES FOR 1-2 YEARS. THE ULTIMATE GOAL IS TO STABILIZE THE CHILD THROUGH INTENSIVE INTERACTIONS AND ACTIVE INVOLVEMENT OF ALL RESOURCES AND SUPPORTS IN THE CHILD'S LIFE (I.E. FAMILY, SCHOOL, CHURCH, ETC.) SERVICES INCLUDE ONE-ON-ONE INTERVENTIONS IN THE HOME AND COMMUNITY SETTINGS, BEHAVIORAL CONSULTATIONS, MOBILE THERAPY, PLAY THERAPY, CREATIVE ARTS THERAPY, PSYCHO-EDUCATION, AND SCHOOL-BASED INTERVENTIONS. DUE TO FINANCIAL SUSTAINABILITY ISSUES, THIS PROGRAM WAS DISCONTINUED IN FY21. CAMP COURAGE DESIGNED TO BRING THE CLASSIC SUMMER CAMP EXPERIENCE TO CHILDREN WHO TYPICALLY WOULD NOT HAVE THE OPPORTUNITY, RUNS FROM ONE WEEK AND IS FOR CHILDREN WITH MENTAL HEALTH OR DEVELOPMENT DISORDERS. CAMP COURAGE USES A HIGH STAFF-TO-CAMPER RATIO (3:1) AND THERAPEUTIC SUPPORT IN AN OUTDOOR SETTING TO ENHANCE THE CHILD'S PERSONAL DEVELOPMENT AND TO CREATE OPPORTUNITIES FOR SOCIALIZATION, BELONGING, MASTERY, INDEPENDENCE, AND GENEROSITY. THIS ADDED SUPPORT ALLOWS OUR CAMPERS TO HAVE A VERY POSITIVE AND SUCCESSFUL CAMP EXPERIENCE. OPERATIONS FOR SUMMER OF 2020 WERE IMPACTED BY DECLARATION OF EMERGENCY FOR COVID. FAMILY BASED SERVICES PROVIDES 32 WEEKS OF INTENSIVE COMMUNITY AND HOME- BASED THERAPY AND SUPPORT FOR CHILDREN AND ADOLESCENTS (UP TO AGE 21) WITH EMOTIONAL AND BEHAVIORAL PROBLEMS AND THEIR FAMILIES. CHILDREN AND ADOLESCENTS IN THIS PROGRAM ARE TYPICALLY AT-RISK FOR OUT-OF-HOME PLACEMENT. SERVICES FOCUS ON WORKING WITH THE FAMILY TO SUCCESSFULLY MAINTAIN THE CHILD IN THE HOME. INTERVENTIONS INCLUDE IN-HOME THERAPY, CASEWORK SERVICES, FAMILY SUPPORT SERVICES, AND 24/7 CRISIS MANAGEMENT. CHILDREN'S SCHOOL BASED WORKS WITH THE PENNRIDGE SCHOOL DISTRICT TO PROVIDE GROUP SESSIONS AT THE DISTRICT'S FOUR SECONDARY SCHOOLS FOR STUDENTS WHO DEMONSTRATE AT-RISK BEHAVIORS OR EMOTIONAL ISSUES. REFERRALS TO OTHER RESOURCES FOR CHILDREN AND/OR FAMILIES ARE ALSO PROVIDED. EARLY INTERVENTION SUPPORTS COORDINATION IS DESIGNED TO HELP FAMILIES WITH CHILDREN, AGE BIRTH TO THREE, WITH DEVELOPMENTAL DELAYS. SERVICES, WHICH INCLUDE ASSESSMENT, TREATMENT PLANNING, REFERRAL, AND COORDINATION OF SERVICES, ARE INDIVIDUALIZED BASED UPON THE UNIQUE NEEDS OF EACH CHILD AND THE CHILD'S FAMILY AND ARE PROVIDED IN THE CHILD'S HOME, DAYCARE CENTER, OR OTHER SETTINGS FAMILIAR TO THE FAMILY. STAFF MEMBERS WORK WITH EACH FAMILY TO PROVIDE THEM WITH STRATEGIES AND IDEAS THAT THEY CAN EASILY INCORPORATE INTO THEIR CHILD'S EXISTING ROUTINES. SUPPORTS COORDINATION SERVICES: INTELLECTUAL DISABILITIES SUPPORTS COORDINATION LOCATES, COORDINATES, AND MONITORS SERVICES AND RESOURCES FOR ADULTS AND CHILDREN WITH INTELLECTUAL DISABILITIES. THIS SERVICE AIMS TO EDUCATE CLIENTS AND THEIR FAMILIES ABOUT AVAILABLE RESOURCES AND EMPOWER THEM TO MAKE DECISIONS REGARDING THEIR CARE AND EVERYDAY LIVES IN THE COMMUNITY. DURING 2020-2021, NEARLY 565 CLIENTS RECEIVED APPROXIMATELY 23,487 SERVICES. PSYCHIATRIC REHABILITATION SERVICES: REACH IPR (INTENSIVE PSYCHIATRIC REHABILITATION) ASSISTS INDIVIDUALS WITH MENTAL HEALTH OR CO-OCCURRING MENTAL HEALTH AND SUBSTANCE USE ISSUES IN SETTING AND ACHIEVING PERSONAL GOALS IN THEIR LIVING, LEARNING, WORKING, AND SOCIAL ENVIRONMENTS. SERVICES ARE PROVIDED ON AN INTENSIVE, TIME- LIMITED BASIS THROUGH GROUP WORK AND INDIVIDUAL MEETINGS. BY WORKING THROUGH FIVE PHASES - READINESS ASSESSMENT, READINESS DEVELOPMENT, GOAL CHOOSING, GOAL ACHIEVEMENT, AND GOAL KEEPING - INDIVIDUALS IN THIS PROGRAM DEVELOP SKILLS THAT THEY CAN TRANSFER TO REAL LIFE. DURING FISCAL YEAR 2020-2021 49 CLIENTS RECEIVED APPROXIMATELY 2,015 HOURS OF SERVICE. WELLSPRING CLUBHOUSE IS A VOLUNTARY SOCIAL, EDUCATIONAL, AND VOCATIONAL REHABILITATION PROGRAM THAT PROMOTES RECOVERY AND INSTILLS HOPE AMONG MEMBERS WITH MENTAL HEALTH AND/OR CO-OCCURRING SUBSTANCE USE CHALLENGES. THE CLUBHOUSE MODEL FEATURES A WORK ORDERED DAY AND MEMBER LEADERSHIP AND INVOLVEMENT IN ALL ASPECTS OF THE PROGRAM. MEMBERS WORK SIDE-BY-SIDE WITH STAFF AS COLLEAGUES IN THREE WORK UNITS - HEALTH & WELLNESS, MEMBER SERVICES, AND CAREER DEVELOPMENT - TO LEARN OR TEACH SKILLS AND TO OFFER SUPPORT AND RESOURCES NEEDED TO ACHIEVE A SATISFYING AND IMPROVED QUALITY OF LIFE IN THE COMMUNITY. DURING FISCAL YEAR 2020-2021, OVER 111 CLUBHOUSE MEMBERS RECEIVED NEARLY 5,924 HOURS OF SERVICE. IN SPRING 2020, WELLSPRING CLUBHOUSE RECEIVED A RENEWED 3-YEAR GRANT FOR 175,000 FROM THE PEW CHARITABLE TRUSTS. THIS GRANT CONTINUES TO PROVIDE MOBILE PSYCHIATRIC REHABILITATION SERVICES AND, IN COOPERATION WITH SEVERAL OF PENN FOUNDATION'S OTHER REHABILITATION PROGRAMS, TO OFFER COGNITIVE REMEDIATION THERAPY (CRT). CRT, A NEW INITIATIVE FOR PENN FOUNDATION, INVOLVES THE USE OF COMPUTER EXERCISES TO WORK WITH PEOPLE INDIVIDUALLY TO IMPROVE THEIR COGNITIVE - THINKING/UNDERSTANDING/REMEMBERING - FUNCTIONING. THIS GRANT PERIOD WILL PILOT CRT WITH DRUG & ALCOHOL INTENSIVE OUTPATIENT GROUP CLIENTS THROUGH MARCH 2023. HOSPITAL SERVICES: EMERGENCY SERVICES OFFERS ASSESSMENTS, SUPPORTIVE PROBLEM-SOLVING STRATEGIES, AND DIRECT LINKAGES TO ALL LEVELS OF TREATMENT FOR MENTAL HEALTH AND SUBSTANCE USE EMERGENCIES. OUR TRAINED PROFESSIONALS ARE NOW AVAILABLE 24 HOURS DAILY. THE CRISIS LINE IS AVAILABLE 24 HOURS A DAY, 7 DAYS A WEEK TO PROVIDE SUPPORT TO THE COMMUNITY AND PROVIDED 1,331 VISITS/TELEPHONE INTERVENTIONS. CHAPLAINCY SERVICES OFFERS SPIRITUAL SUPPORT AND GUIDANCE TO PATIENTS AT GRAND VIEW HEALTH AND THEIR FAMILIES. THE CHAPLAINS MAKE DAILY ROUNDS IN THE EMERGENCY ROOM, INTENSIVE CARE, ONCOLOGY, AND TELEMETRY UNITS. THE CHAPLAINCY PROGRAM WAS IMPACTED BY COVID-19, RESTRICTING ACCESS. DURING THE 2020-2021 FISCAL YEAR, APPROXIMATELY 870 INDIVIDUALS RECEIVED 1,172 HOSPITAL SERVICES. EMPLOYEE ASSISTANCE PROGRAM: THE EMPLOYEE ASSISTANCE PROGRAM (EAP) SUPPORTS THE UNIQUE NEEDS OF AREA BUSINESS OWNERS. EAP HELPS MANAGERS, SUPERVISORS, AND EMPLOYEES TO BETTER MANAGE THE EMOTIONAL, PSYCHOLOGICAL, AND ADDICTION ISSUES THEY MAY EXPERIENCE PERSONALLY OR AT WORK. ADDITIONALLY, THROUGH COACHING, TRAINING, POLICY AND PROCEDURE DEVELOPMENT, AND MANAGEMENT CONSULTATION, EAP HAS GIVEN LEADERS AND MANAGERS THE SKILLS THEY NEED TO DEAL WITH TROUBLED EMPLOYEES. IN 2020 -2021, EAP HAD CONTRACTS WITH 79 COMPANIES, COVERING OVER 16,327 HOUSEHOLDS AND PROVIDED APPROXIMATELY 2,850 SERVICE HOURS TO 896 INDIVIDUALS. DUE TO COVID, THE TEAM SUCCESSFULLY TRANSITIONED TO VIRTUAL SESSIONS SO THAT AREA WORKERS HAD ACCESS TO SUPPORT DURING SUCH A CHALLENGING PERIOD OF TIME. COMMUNITY OUTREACH / SPEAKERS BUREAU THE COMMUNITY OUTREACH DEPARTMENT ACTS