Better Business Bureau Of Eastern Nc Inc is located in Raleigh, NC. The organization was established in 1976. According to its NTEE Classification (S40) the organization is classified as: Business & Industry, under the broad grouping of Community Improvement & Capacity Building and related organizations. As of 12/2023, Better Business Bureau Of Eastern NC Inc employed 28 individuals. This organization is an independent organization and not affiliated with a larger national or regional group of organizations. Better Business Bureau Of Eastern NC Inc is a 501(c)(6) and as such, is described as a "Business League, Chambers of Commerce, or Real Estate Board" by the IRS.
For the year ending 12/2023, Better Business Bureau Of Eastern NC Inc generated $2.3m in total revenue. This represents relatively stable growth, over the past 9 years the organization has increased revenue by an average of 5.2% each year. All expenses for the organization totaled $2.3m during the year ending 12/2023. While expenses have increased by 5.1% per year over the past 9 years. They've been increasing with an increasing level of total revenue. You can explore the organizations financials more deeply in the financial statements section below.
Form
990
Mission & Program ActivityExcerpts From the 990 Filing
TAX YEAR
2023
Describe the Organization's Mission:
Part 3 - Line 1
WORK TO PROMOTE AND FOSTER THE HIGHEST ETHICAL RELATIONSHIP BETWEEN BUSINESSES AND THE PUBLIC THROUGH VOLUNTARY SELF-REGULATION, EDUCATION, AND SERVICE EXCELLENCE. GENERAL MONITORING OF ADVERTISING IN THE MARKETPLACE, CONSUMER/BUSINESS EDUCATION PROGRAMS AND DISPUTE RESOLUTION SERVICES. WE DO THIS BY: - SETTING STANDARDS FOR MARKETPLACE TRUST- ENCOURAGING AND SUPPORTING BEST PRACTICES BY ENGAGING WITH AND EDUCATING CONSUMERS AND BUSINESSES- CELEBRATING MARKETPLACE ROLE MODELS- CALLING OUT AND ADDRESSING SUBSTANDARD MARKETPLACE BEHAVIOR - CREATING A COMMUNITY OF TRUSTWORTHY BUSINESSES AND CHARITIES
Describe the Organization's Program Activity:
Part 3 - Line 4a
BBB WORKS TO PROMOTE AND FOSTER THE HIGHEST ETHICAL RELATIONSHIP BETWEEN BUSINESS AND THE PUBLIC THROUGH VOLUNTARY SELF-REGULATION RELATIONSHIP EDUCATION AND SERVICE EXCELLENCE. WE DO SO THROUGH THE FOLLOWING PROGRAMS: 1. DISPUTE RESOLUTION: 11,658 COMPLAINTS HANDLED AND CLOSED AGAINST ACCREDITED AND NON-ACCREDITED BUSINESSES IN OUR SERVICE AREA IN 2023 2. BUSINESS/CHARITY REVIEWS AND CONSUMER HOTLINE: CONSUMERS CAN FIND INFORMATION ON BUSINESSES AND CHARITIES FROM OUR COMPREHENSIVE DATABASE. CONSUMERS ALSO SEEK INFORMATION ON SCAMS. INQUIRIES CAN BE MADE VIA WEBSITE AND PHONE. 2,496,981 INQUIRIES IN 20233. AD REVIEWS: 23 ADVERTISING REVIEW CASE HANDLED 4. CUSTOMER REVIEWS: CONSUMERS CAN LEAVE BOTH POSITIVE AND NEGATIVE REVIEWS ON BUSINESSES IN OUR SERVICE AREA. REVIEWS ARE VERIFIED BY BBB PRIOR TO BEING PUBLISHED. 10,265 CUSTOMER REVIEWS RECEIVED BY BBB. 5. ARBITRATIONS: OFFERED TO BOTH ACCREDITED BUSINESSES, AS WELL AS CONSUMERS LOOKING TO RESOLVE LEMON LAW COMPLAINTS. 10 ARBITRATIONS HELD IN 2023 6. OUTREACH EVENTS, SPEECHES, PRESENTATION, EVENTS: 40 EVENTS/PRESENTATION/SPEECHES REACHING 2,690 7. ACCREDITED BUSINESS NEWSLETTER: 41,094 8. PROGRAMS GEARED TOWARD ACCREDITED BUSINESSES: BBB GOLF TOURNAMENT AT DRIVE SHACK - BBB HOSTED ITS 2ND GOLF TOURNAMENT AT DRIVE SHACK TO RAISE FUNDS FOR THE BBB EDUCATIONAL FOUNDATION (EF). THE EVENT WAS WELL ATTENDED AND, BETWEEN SPONSORSHIPS, TICKET SALES, RAFFLE ITEMS, AND AUCTION ITEMS THE EF WAS ABLE TO RAISE $8,000. BIG BLUE BASH BBB HOSTED THE BIG BLUE BASH IN MYRTLE BEACH FOR THE BUSINESS COMMUNITY TO GET A GLIMPSE OF WHAT BBB'S NEW PRESENCE MEANS FOR THE AREA. THE EVENT WAS HOSTED OUTSIDE OF BBB'S MYRTLE BEACH OFFICE AND WAS A HUGE SUCCESS WITH GREAT INTERACTIONS AND SOCIALIZATIONS. IN ADDITION TO THE NETWORKING, BBB ALSO OFFERED FREE PROFESSIONAL HEADSHOTS, INCREDIBLE GIVEAWAYS FROM LOCAL ACCREDITED BUSINESSES, AND MORE. SPONSORSHIP WAS KEY IN MAKING THIS A GREAT EVENT WITH BARTERS IN PLACE TO HELP COVER FOOD, DESSERT, AND BARTENDING SERVICES. BBB COMMUNITY SHRED EVENTS - BBB PARTNERED WITH SHRED360 AND HOSTED NINE COMMUNITY SHRED EVENTS THROUGHOUT THE YEAR ACROSS OUR SERVICE AREA. COMMUNITIES SERVED INCLUDED: MYRTLE BEACH (2), GEORGETOWN, FLORENCE, WILMINGTON, FAYETTEVILLE, HENDERSON, RALEIGH (2). BBB PROFESSIONAL HEADSHOT EVENTS - IN 2023, BBB HELD 7 PROFESSIONAL HEADSHOT EVENTS AND TOOK AND EDITED PHOTOS FOR APPROXIMATELY 250 INDIVIDUALS. EVENTS TOOK PLACE IN RALEIGH, WILSON (2), MYRTLE BEACH (2), WILMINGTON, AND FLORENCE. THESE EVENTS ALSO DOUBLED AS NETWORKING OPPORTUNITIES AND PROVIDED AN ADDITIONAL TOUCHPOINT FOR BBB STAFF TO CONNECT WITH ABS OR NON-ABS LEARNING MORE ABOUT OUR ORGANIZATION. BBB GOOD GUIDE TO BUSINESS PODCAST - THE GOOD GUIDE TO BUSINESS PODCAST IS ALL ABOUT CONVERSATIONS WITH BUSINESSES, ORGANIZATIONS, AND LOCAL LEADERS WHO ARE GOING ABOVE AND BEYOND TO MAKE OUR COMMUNITY A BETTER PLACE. HOSTS NICK HILL AND MEREDITH RADFORD RELEASED 16 EPISODES IN 2023 AND ELEVATED THE LEVEL OF CONTENT BY ADDING A VIDEO ELEMENT TO THE AUDIO MEDIUM. MEDIA - THROUGHOUT 2023, BBB WAS ABLE TO MAINTAIN STRONG RELATIONSHIPS WITH ALL OF THE MEDIA CONTACTS ACROSS OUR 48-COUNTY SERVICE AREA. THIS HAS LED TO REGULAR TELEVISION COVERAGE WITH WTVD, WNCN, AND SPECTRUM NEWS (WHICH REACHES ACROSS THE STATE) IN THE RALEIGH-DURHAM DMA AS WELL AS WITN AND WNCT IN THE GREENVILLE-NEW BERN-WASHINGTON DMA. THE NEW DMAS IN MYRTLE BEACH INCLUDE THE STATION WBTW, WPDE, WMBF AND IN WILMINGTON INCLUDE WECT, WWAY AND WILM. WITH THE ADDITION OF A COMMUNICATIONS SPECIALIST IN SC, BBB WAS ABLE TO CREATE A STRONG RELATIONSHIP WITH WMBF LEADING TO A WEEKLY SPOT ON THE LOCAL NOON NEWS ON THURSDAYS. OUR EFFORTS RESULTED IN A TOTAL OF 2,038 MEDIA HITS AND TOOK PART IN APPROXIMATELY 178 INTERVIEWS IN 2023. TORCH PROGRAMS - BBB AND THE BBB EDUCATIONAL FOUNDATION HOSTED THE BBB TORCH AWARDS CEREMONY TO RECOGNIZE THE WINNERS OF THE BBB TORCH AWARD, BBB TORCH SCHOLARSHIPS, BBB SPARK AWARD, AND BBB SPARK JR AT PRESTONWOOD COUNTRY CLUB. BBB AND THE EF WERE ABLE TO RECOGNIZE 15 TORCH AWARD WINNERS AND FINALISTS, AWARD $18,000 IN SCHOLARSHIPS TO LOCAL HIGH SCHOOL AND COLLEGE STUDENTS IN OUR 48-COUNTY SERVICE AREA, $500 TO THE SPARK JR WINNER AND $2,000 TO THE BBB SPARK AWARD WINNER. BBB ADVERTISING - BBB OFFERS SEVERAL DIFFERENT ADVERTISING OPPORTUNITIES TO ACCREDITED BUSINESSES, INCLUDING GOOGLE DISPLAY ADS AND ENHANCED LISTING ADS ON BBB.ORG. THE PROGRAMS HAVE A COMBINED 92 PARTICIPANTS. SCAMBUSTERS - BBB'S PRESENTATION DESIGNED TO TEACH ATTENDEES, TYPICALLY STUDENTS, TO RECOGNIZE AND AVOID SCAMS, REACHED ROUGHLY 2,000 PEOPLE IN OUR TERRITORY IN 2023.
Name (title) | Role | Hours | Compensation |
---|---|---|---|
Ann Holsing Vice - Chair | OfficerTrustee | 2 | $0 |
Janice Williams Director | Trustee | 1 | $0 |
Sterling Price Treasurer | OfficerTrustee | 2 | $0 |
Melanie Diehl Chair | OfficerTrustee | 2 | $0 |
Caroline Blair Anderson Past Chair | OfficerTrustee | 2 | $0 |
Haron Beatty Director | Trustee | 1 | $0 |
Statement of Revenue | |
---|---|
Federated campaigns | $0 |
Membership dues | $0 |
Fundraising events | $0 |
Related organizations | $0 |
Government grants | $0 |
All other contributions, gifts, grants, and similar amounts not included above | $0 |
Noncash contributions included in lines 1a–1f | $0 |
Total Revenue from Contributions, Gifts, Grants & Similar | $0 |
Total Program Service Revenue | $2,205,721 |
Investment income | $30,486 |
Tax Exempt Bond Proceeds | $0 |
Royalties | $0 |
Net Rental Income | $10,191 |
Net Gain/Loss on Asset Sales | $0 |
Net Income from Fundraising Events | $0 |
Net Income from Gaming Activities | $0 |
Net Income from Sales of Inventory | $0 |
Miscellaneous Revenue | $0 |
Total Revenue | $2,299,707 |
Statement of Expenses | |
---|---|
Grants and other assistance to domestic organizations and domestic governments. | $0 |
Grants and other assistance to domestic individuals. | $0 |
Grants and other assistance to Foreign Orgs/Individuals | $0 |
Benefits paid to or for members | $0 |
Compensation of current officers, directors, key employees. | $198,726 |
Compensation of current officers, directors, key employees. | $0 |
Compensation to disqualified persons | $0 |
Other salaries and wages | $1,207,766 |
Pension plan accruals and contributions | $19,430 |
Other employee benefits | $114,151 |
Payroll taxes | $103,622 |
Fees for services: Management | $0 |
Fees for services: Legal | $11,866 |
Fees for services: Accounting | $29,095 |
Fees for services: Lobbying | $0 |
Fees for services: Fundraising | $0 |
Fees for services: Investment Management | $0 |
Fees for services: Other | $5,701 |
Advertising and promotion | $81,599 |
Office expenses | $26,431 |
Information technology | $55,229 |
Royalties | $0 |
Occupancy | $45,446 |
Travel | $9,725 |
Payments of travel or entertainment expenses for any federal, state, or local public officials | $0 |
Conferences, conventions, and meetings | $27,389 |
Interest | $0 |
Payments to affiliates | $153,590 |
Depreciation, depletion, and amortization | $40,408 |
Insurance | $24,379 |
All other expenses | $40,698 |
Total functional expenses | $2,337,406 |
Balance Sheet | |
---|---|
Cash—non-interest-bearing | $220,636 |
Savings and temporary cash investments | $815,995 |
Pledges and grants receivable | $0 |
Accounts receivable, net | $4,879 |
Loans from Officers, Directors, or Controlling Persons | $0 |
Loans from Disqualified Persons | $0 |
Notes and loans receivable | $0 |
Inventories for sale or use | $0 |
Prepaid expenses and deferred charges | $0 |
Net Land, buildings, and equipment | $816,955 |
Investments—publicly traded securities | $0 |
Investments—other securities | $0 |
Investments—program-related | $0 |
Intangible assets | $0 |
Other assets | $451,430 |
Total assets | $2,309,895 |
Accounts payable and accrued expenses | $0 |
Grants payable | $0 |
Deferred revenue | $0 |
Tax-exempt bond liabilities | $0 |
Escrow or custodial account liability | $0 |
Loans and other payables to any current Officer, Director, or Controlling Person | $0 |
Secured mortgages and notes payable | $0 |
Unsecured mortgages and notes payable | $0 |
Other liabilities | $0 |
Total liabilities | $0 |
Net assets without donor restrictions | $2,309,895 |
Net assets with donor restrictions | $0 |
Capital stock or trust principal, or current funds | $0 |
Paid-in or capital surplus, or land, building, or equipment fund | $0 |
Retained earnings, endowment, accumulated income, or other funds | $0 |
Total liabilities and net assets/fund balances | $2,309,895 |