Society Of Consumer Affairs Professionals In Business
- Assets
- $15.4k
- Revenue
- $1.2m
- Investments
- $0.0
- Employees
- 0
- Location
- Goodyear, AZ
- Founding
- 08/1973
- Data as of
- 12/2022
- EIN
- 23-7270642
Organization Overview
Society Of Consumer Affairs Professionals In Business, operating under the name Socap International, is located in Goodyear, AZ. The organization was established in 1973. According to its NTEE Classification (S03) the organization is classified as: Professional Societies & Associations, under the broad grouping of Community Improvement & Capacity Building and related organizations. This organization is an independent organization and not affiliated with a larger national or regional group of organizations. Socap International is a 501(c)(6) and as such, is described as a "Business League, Chambers of Commerce, or Real Estate Board" by the IRS.
For the year ending 12/2022, Socap International generated $1.2m in total revenue. This represents a relatively dramatic decline in revenue. Over the past 8 years, the organization has seen revenues fall by an average of (7.7%) each year. All expenses for the organization totaled $1.3m during the year ending 12/2022. As we would expect to see with falling revenues, expenses have declined by (8.3%) per year over the past 8 years. You can explore the organizations financials more deeply in the financial statements section below.
Form
990
Mission & Program ActivityExcerpts From the 990 Filing
TAX YEAR
2022
Describe the Organization's Mission:
Part 3 - Line 1
TO FOSTER THE INTEGRITY OF BUSINESS IN ITS DEALINGS WITH CONSUMERS - WE BUILD COMMUNITY, CURATE CONTENT, AND DELIVER INDUSTRY INSIGHTS SO THAT MEMBERS - AT ALL LEVELS AND ACROSS ALL INDUSTRIES - CAN ADVANCE CUSTOMER CARE AND ENGAGEMENT.
Describe the Organization's Program Activity:
Part 3 - Line 4a
SOCAP SYMPOSIUM AND ANNUAL CONFERENCE: THE SOCAP SYMPOSIUM AND ANNUAL CONFERENCE OFFERS MEMBERS THE OPPORTUNITY TO LEARN, ENGAGE AND NETWORK AROUND KEY TRENDS AND INFORMATION IN THE CUSTOMER CARE AND ENGAGEMENT PROFESSION WITH SPECIFIC SESSIONS AND LEARNING OPPORTUNITIES FOCUSED ON KEY INDUSTRY SEGMENTS SUCH AS CONSUMER PACKAGED GOODS, RETAIL AND DIRECT SALES, HEALTHCARE, HOSPITALITY, TRAVEL AND TOURISM AND FINANCIAL SERVICES. ADDITIONALLY, IT BRINGS TOGETHER CUSTOMER CARE AND ENGAGEMENT EXPERTS FROM ACROSS MULTIPLE INDUSTRIES TO LEARN, ENGAGE AND NETWORK AROUND DATA, INFORMATION AND BEST PRACTICES THAT WILL HELP MEMBERS BETTER SERVE CONSUMERS AND CONTRIBUTE TO BUSINESS SUCCESS. THEY ARE HOSTED BI-ANNUALLY AND FOR 2022, THE SPRING SYMPOSIUM WAS A HYBRID EVENT HOSTED IN LITCHFIELD PARK, ARIZONA, WHILE THE FALL SYMPOSIUM TOOK PLACE IN PERSON IN INDIANAPOLIS, INDIANA WITH 175 ATTENDANTS.
FRONT LINE AGENT BENCHMARK STUDY: THE OBJECTIVE OF THIS RESEARCH IS TO IDENTIFY KEY FACTORS INFLUENCING AGENT SATISFACTION IN AN ONGOING EFFORT TO CREATE WORK PROGRAMS WHICH LEAD TO LONG-TERM EMPLOYEE AND CUSTOMER SATISFACTION, REGARDLESS OF WORKFORCE MODEL. THIS STUDY WAS DESIGNED TO: 1. MEASURE CX AGENT JOB SENTIMENT & SATISFACTION 2. GAUGE THE EFFECTIVENESS OF CURRENT TRAINING PROGRAMS, CONNECTEDNESS, FEEDBACK & WORK MODELS 3. DETERMINE IMPACT OF CORPORATE CULTURE, DIVERSITY & INCLUSION, STRESS AND WFH FATIGUE 4. IDENTIFY LEADING DRIVERSOF JOB SENTIMENT & SATISFACTION WHICH COULD LEAD TO INCREASED RETENTION
PROFESSIONAL DEVELOPMENT WORKSHOPS AND SUMMIT: THE PROFESSIONAL DEVELOPMENT WORKSHOPS AND SUMMITS PROVIDES MEMBERS WITH HANDS-ON TRAINING AND LEARNING FOCUSED ON CONSUMER SATISFACTION. THIS INCLUDES DATA REPORTING, CRISIS MANAGEMENT AND QUALITY MONTIORING WORKSHOPS, AS WELL AS TRAININGS THAT FOCUS ON TECHNOLOGY, DEI (DIVERSITY, EQUITY, INCLUSION), E-WRITING AND ROUND TABLE DISCUSSIONS RELEVANT TO INDUSTRY TOPICS. THESE HYBRID EVENTS ARE HELD PERIODICALLY THROUGHOUT THE YEAR.
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Board, Officers & Key Employees
| Name (title) | Role | Hours | Compensation |
|---|---|---|---|
Lisa Diehl Past Chair | OfficerTrustee | 3 | $0 |
Jon Cox Board Chair | OfficerTrustee | 2 | $0 |
Michael Boudreau Director | Trustee | 1 | $0 |
Chris Drury Secretary | OfficerTrustee | 1 | $0 |
Candice Nooy Director | Trustee | 1 | $0 |
Steve Ruffin Chair Elect | OfficerTrustee | 1 | $0 |
Outside Vendors & Contractors
| Vendor Name (Service) | Service Year | Compensation |
|---|---|---|
Topside Management Services Management | 12/30/22 | $193,257 |
Analytical Intelligence Consulting | 12/30/22 | $133,826 |
Financial Statements
| Statement of Revenue | |
|---|---|
| Federated campaigns | $0 |
| Membership dues | $0 |
| Fundraising events | $0 |
| Related organizations | $0 |
| Government grants | $0 |
| All other contributions, gifts, grants, and similar amounts not included above | $0 |
| Noncash contributions included in lines 1a–1f | $0 |
| Total Revenue from Contributions, Gifts, Grants & Similar | $0 |
| Total Program Service Revenue | $1,219,875 |
| Investment income | $0 |
| Tax Exempt Bond Proceeds | $0 |
| Royalties | $0 |
| Net Rental Income | $0 |
| Net Gain/Loss on Asset Sales | $0 |
| Net Income from Fundraising Events | $0 |
| Net Income from Gaming Activities | $0 |
| Net Income from Sales of Inventory | $0 |
| Miscellaneous Revenue | $0 |
| Total Revenue | $1,227,874 |
| Statement of Expenses | |
|---|---|
| Grants and other assistance to domestic organizations and domestic governments. | $0 |
| Grants and other assistance to domestic individuals. | $0 |
| Grants and other assistance to Foreign Orgs/Individuals | $0 |
| Benefits paid to or for members | $0 |
| Compensation of current officers, directors, key employees. | $72,247 |
| Compensation of current officers, directors, key employees. | $0 |
| Compensation to disqualified persons | $0 |
| Other salaries and wages | $0 |
| Pension plan accruals and contributions | $0 |
| Other employee benefits | $0 |
| Payroll taxes | $0 |
| Fees for services: Management | $0 |
| Fees for services: Legal | $3,580 |
| Fees for services: Accounting | $10,781 |
| Fees for services: Lobbying | $0 |
| Fees for services: Fundraising | $0 |
| Fees for services: Investment Management | $0 |
| Fees for services: Other | $457,011 |
| Advertising and promotion | $99,010 |
| Office expenses | $2,056 |
| Information technology | $84,843 |
| Royalties | $0 |
| Occupancy | $0 |
| Travel | $0 |
| Payments of travel or entertainment expenses for any federal, state, or local public officials | $0 |
| Conferences, conventions, and meetings | $462,198 |
| Interest | $12,511 |
| Payments to affiliates | $0 |
| Depreciation, depletion, and amortization | $0 |
| Insurance | $7,832 |
| All other expenses | $0 |
| Total functional expenses | $1,253,230 |
| Balance Sheet | |
|---|---|
| Cash—non-interest-bearing | $15,405 |
| Savings and temporary cash investments | $0 |
| Pledges and grants receivable | $0 |
| Accounts receivable, net | $0 |
| Loans from Officers, Directors, or Controlling Persons | $0 |
| Loans from Disqualified Persons | $0 |
| Notes and loans receivable | $0 |
| Inventories for sale or use | $0 |
| Prepaid expenses and deferred charges | $0 |
| Net Land, buildings, and equipment | $0 |
| Investments—publicly traded securities | $0 |
| Investments—other securities | $0 |
| Investments—program-related | $0 |
| Intangible assets | $0 |
| Other assets | $0 |
| Total assets | $15,405 |
| Accounts payable and accrued expenses | $0 |
| Grants payable | $0 |
| Deferred revenue | $0 |
| Tax-exempt bond liabilities | $0 |
| Escrow or custodial account liability | $0 |
| Loans and other payables to any current Officer, Director, or Controlling Person | $0 |
| Secured mortgages and notes payable | $155,799 |
| Unsecured mortgages and notes payable | $0 |
| Other liabilities | $0 |
| Total liabilities | $155,799 |
| Net assets without donor restrictions | -$140,394 |
| Net assets with donor restrictions | $0 |
| Capital stock or trust principal, or current funds | $0 |
| Paid-in or capital surplus, or land, building, or equipment fund | $0 |
| Retained earnings, endowment, accumulated income, or other funds | $0 |
| Total liabilities and net assets/fund balances | $15,405 |