San Francisco Consumer Action

CONSUMER ACTION EMPOWERS LOW- AND MODERATE-INCOME, LIMITED-ENGLISH- SPEAKING, AND OTHER UNDERREPRESENTED CONSUMERS NATIONWIDE TO FINANCIALLY PROSPER THROUGH EDUCATION AND ADVOCACY. (SEE SCHED O FOR FULL STATEMENT)

THE WELLS FARGO GRANT -CONDUCTED A MULTI-STATE FINANCIAL CAPABILITY PILOT PROGRAM WITH 5 COMMUNITY-BASED ORGANIZATIONS ACROSS THE COUNTRY THAT WORK WITH LOW-INCOME AND UNDERSERVED CONSUMERS. IT'S GOAL WAS TO IMPROVE THE FINANCIAL HEALTH OF THE TARGETED CONSUMERS BY INTRODUCING FINTECH TOOLS AS A SUPPLEMENT TO HELP CONSUMERS INCREASE THEIR FINANCIAL HEALTH. ALSO TO INTRODUCING FINTECH TOOLS, PARTNERS ALSO PROVIDED INTENSE, CULTURALLY APPROPRIATE FINANCIAL CAPABILITY TRAINING THROUGH ONE-ON-ONE COACHING, AND GROUP TRAINING SESSIONS THAT FOCUSED ON THE TARGET POPULATION'S SPENDING, SAVING, CREDIT, AND FINANCIAL PLANNING. IN ADDITION, FOUR WEBINARS WERE DEVELOPED FOR FINANCIAL COUNSELORS, COACHES, AND OTHER STAKEHOLDERS ON STUDENT LOANS, RACIAL DISPARITIES IN DEBT, SAVING AND INVESTING.

ROSE FOUNDATION GRANT: 44,576 THE ROSE FOUNDATION GRANT WAS USED TO INFORM AND EDUCATE CALIFORNIA CONSUMERS ON THEIR RIGHTS AND RESPONSIBILITIES REGARDING COMPUTER AND SMARTPHONE WARRANTIES. THE PROJECT INCLUDED CONDUCTING A CONSUMER OPINION POLL TO SEE HOW SATISFIED CALIFORNIANS AND OTHERS ARE WITH WARRANTIES OF COMPUTER OR TELEPHONE COMPANIES. STAFF ALSO CONDUCTED A SURVEY OF THE WEBSITES OF COMPANIES SELLING COMPUTERS OR TELEPHONES IN CALIFORNIA TO CHECK ACCESSIBILITY, PLACEMENT OF WARRANTY INFORMATION, UNDERSTANDABILITY AND EASE TO SUBMIT CLAIMS. WE USED THE FINDINGS OF THE POLL AND THE SURVEY TO CONDUCT STAKEHOLDER EDUCATION INCLUDING IN-PERSON WORKSHOPS AT COMMUNITY-BASED ORGANIZATIONS AND MEDIA INTERVIEWS, AND UPDATES TO AND TRANSLATION OF WARRANTY FACT SHEET INTO FIVE LANGUAGES, AND THE PRODUCTION OF MULTI-LINGUAL EDUCATIONAL VIDEOS. OTHER PROGRAMS 319,644 INCLUDING 23,005 OF STIPENDS

THE PGE CONSUMER OUTREACH AND EDUCATION PROJECT PROVIDED PROFESSIONAL ASSISTANCE AND ADVISORY SERVICES TO PG&E TO SUPPORT MARKETING, EDUCATION, AND OUTREACH EFFORTS FOR MULTIPLE UTILITY DISCOUNT PROGRAMS TARGETING HARD-TO-REACH POPULATIONS, AS WELL AS LOCAL AND TRIBAL GOVERNMENTS AND CBOS ACROSS THE UTILITY'S SERVICE TERRITORY, INCLUDING RURAL, TRIBAL, INDIGENOUS, LANGUAGE-ISOLATED, GEOGRAPHICALLY-ISOLATED, LOW-INCOME, DISADVANTAGED COMMUNITIES, OTHER ENVIRONMENTAL AND SOCIAL JUSTICE COMMUNITIES, AND POPULATIONS WHICH FACE BARRIERS TO ACCESS.

THE NASDAQ INVESTING EDUCATION FOR WOMEN AND COMMUNITIES OF COLOR PROJECT INCLUDED THE CREATION OF INVESTOR EDUCATION RESOURCES, INCLUDING A WEBINAR SERIES AND FINANCIAL CAPABILITY PROGRAMMING TO HELP CLOSE THE RACE AND GENDER GAPS AND IMPROVE THE FINANCIAL HEALTH OF DIVERSE CONSUMERS, AND THE DEVELOPMENT AND DISTRIBUTION OF MULTI-LINGUAL (SPANISH, CHINESE, VIETNAMESE AND KOREAN) INVESTOR EDUCATION MATERIALS TO 6,500 CBOS FOR THE DIRECT BENEFIT OF AN ESTIMATED 65,000 WOMEN AND UNDERREPRESENTED CONSUMERS.