Lehigh Valley Hospital - Coordinated Health Allentown

OUR MISSION IS TO HEAL, COMFORT AND CARE FOR THE PEOPLE OF OUR COMMUNITY BY PROVIDING ADVANCED AND COMPASSIONATE HEALTH CARE OF SUPERIOR QUALITY AND VALUE, SUPPORTED BY EDUCATION AND RESEARCH.

COORDINATED HEALTH, PART OF LEHIGH VALLEY HEALTH NETWORK (LVHN), IS AN INTEGRATED HEALTHCARE SYSTEM WITH LOCATIONS THROUGHOUT EASTERN PENNSYLVANIA AND WESTERN NEW JERSEY. THE NEW LEHIGH VALLEY HEALTH NETWORK COORDINATED HEALTH (LVHN-CH) SYSTEM IS COMPOSED OF 22 MULTI-SPECIALTY LOCATIONS INCLUDING TWO HOSPITALS - LVH-CH ALLENTOWN AT 1503 NORTH CEDAR CREST BOULEVARD, ALLENTOWN, PA AND LVH-CH BETHLEHEM AT 2300 HIGHLAND AVENUE, BETHLEHEM, PA; TWO AMBULATORY SURGERY CENTERS LOCATED AT 511 VNA ROAD, EAST STROUDSBURG, PA AND 212 RED SCHOOL LANE, PHILLIPSBURG, NJ, EIGHT LOCATIONS WITH ADVANCED IMAGING, ELEVEN OUTPATIENT REHABILITATION CENTERS, SIX WALK-IN CARE-ON-DEMAND CENTERS AND SIX ORTHOPEDIC INJURY CENTERS. IT HAS ALWAYS BEEN THE MISSION, DUTY AND PURPOSE OF COORDINATED HEALTH TO PROVIDE AFFORDABLE AND ACCESSIBLE HEALTHCARE TO OUR COMMUNITY BY MAKING HEALTHCARE SIMPLER THROUGH PROCESS INNOVATIONS AND IMPROVEMENTS THAT PROVIDE VALUE TO THE PATIENT. WE CONTINUOUSLY STRIVE TO DELIVER A BETTER, COORDINATED PATIENT EXPERIENCE THROUGH COLLABORATION OF CARE RESULTING IN THE BEST POSSIBLE OUTCOMES AS EVIDENCED BY OUR NUMEROUS QUALITY AWARDS BASED ON THE CENTERS FOR MEDICARE & MEDICAID (CMS) DATA. ACQUIRED BY LEHIGH VALLEY HEALTH NETWORK IN DECEMBER 2019, THE COORDINATED HEALTH FACILITIES ARE NOW OPERATED AS EIGHT SEPARATE LEGAL ENTITIES: LEHIGH VALLEY HOSPITAL - COORDINATED HEALTH ALLENTOWN, LEHIGH VALLEY HOSPITAL - COORDINATED HEALTH BETHLEHEM, LVHN COORDINATED PROFESSIONAL PRACTICE, LVHN SCRANTON ORTHOPEDIC SPECIALISTS, LVHN AMBULATORY SURGERY CENTER OF LOPATCONG INC., LVHN COORDINATED PROFESSIONAL PRACTICE OF NJ PC, CH UROLOGY SPECIALISTS PC, AND CH EYE SPECIALISTS PC. AS SUCH, LVHN-CH IS DRIVEN BY THE LVHN MISSION TO HEAL, COMFORT AND CARE FOR THE PEOPLE OF OUR COMMUNITY BY PROVIDING ADVANCED AND COMPASSIONATE HEALTH CARE OF SUPERIOR QUALITY AND VALUE SUPPORTED BY EDUCATION AND CLINICAL RESEARCH. IN ADDITION, THE LVHN-CH ENTITIES HAVE ADOPTED THE POLICIES AND PROCEDURES OF LEHIGH VALLEY HEALTH NETWORK, INCLUDING THOSE RELATED TO FINANCIAL ASSISTANCE PROGRAMS, CHARITY CARE, AND COMMUNITY HEALTH NEEDS.COORDINATED HEALTH, A PART OF LEHIGH VALLEY HEALTH NETWORK (LVHN), IS PART OF THE LVHN REFERRAL REGION FOR OVER TWO MILLION RESIDENTS OF SURROUNDING COUNTIES IN EASTERN AND NORTHEASTERN PENNSYLVANIA, AND WESTERN NEW JERSEY.THE SPORTS MEDICINE PROGRAM AT LVHN-CH BOASTS THE MOST FELLOWSHIP-TRAINED ORTHOPEDIC SPORTS MEDICINE SPECIALISTS IN THE REGION. THESE PHYSICIANS, WHO SUPPORT THE ONLY DIVISION I SCHOOLS IN OUR REGION (LEHIGH UNIVERSITY AND LAFAYETTE COLLEGE), AS WELL AS EAST STROUDSBURG UNIVERSITY, LACKAWANNA COLLEGE, AND 18 HIGH SCHOOLS THROUGHOUT OUR SERVICE AREAS, DEDICATE MORE THAN 1,000 HOURS ANNUALLY TO ON-FIELD COVERAGE FOR THE SCHOOLS' SPORTS PROGRAMS. THE SPORTS MEDICINE PROGRAM AND EMPLOYEE SERVICES PROGRAMS HAVE BEEN VITAL TO LOCAL SCHOOLS AND EMPLOYERS DURING THE COVID-19 PANDEMIC. LVHN-CH EMPLOYEES WERE DISPATCHED TO HELP EMPLOYERS CONTINUE OPERATIONS SAFELY THROUGHOUT THE PANDEMIC BY TAKING TEMPERATURES AND MONITORING EMPLOYEES UPON RETURN TO WORK AT DOZENS OF EMPLOYERS INCLUDING CRAYOLA, JUST BORN, AND MICHAELS. IN ADDITION, LVHN-CH IN CONCERT WITH HNL LAB MEDICINE, LVHN HEALTHWORKS, AND LVPG SPORTS MEDICINE, HAS DEVELOPED A COMPREHENSIVE PROGRAM TO SUPPORT SCHOOLS TO RETURN TO CAMPUS DURING THE LATE SUMMER MONTHS AND FALL SEMESTER, AND PREPARE FOR INCREASED ON-CAMPUS POPULATIONS IN THE SPRING OF 2021. A COMPREHENSIVE CLINICAL AND POLICY CONSULTATION PACKAGE WAS ASSEMBLED BY A MULTI-DISCIPLINARY TEAM INCLUDING INFECTIOUS DISEASE, OCCUPATIONAL MEDICINE, SPORTS MEDICINE, SPORTS CARDIOLOGY, HUMAN RESOURCES, IT, AND SUPPLY CHAIN. THIS TEAM HAS PROVIDED CONSULTATION SERVICES TO DOZENS OF SCHOOL DISTRICTS, COLLEGES AND UNIVERSITIES, AND SUPPORTED DEVELOPMENT OF HEALTH AND SAFETY PLANS MANDATED BY THE STATE DEPARTMENTS OF HEALTH AND EDUCATION, USING GUIDANCE FROM LOCAL, STATE, AND FEDERAL GOVERNMENTS, THE CDC, AND STATE AND NATIONAL ORGANIZATIONS INCLUDING THE PENNSYLVANIA INTERSCHOLASTIC ATHLETIC ASSOCIATION (PIAA), THE NATIONAL COLLEGIATE ATHLETIC ASSOCIATION (NCAA), THE PATRIOT LEAGUE, THE NATIONAL FEDERATION OF STATE HIGH SCHOOL ASSOCIATIONS (NFHS), AND NATIONAL ASSOCIATION FOR MUSIC EDUCATION (NAFME). LVHN-CH HAS PROVIDED 24/7 ACCESS TO A COVID-19 EMPLOYEE HEALTH NURSE CASE MANAGER TO SUPPORT EMPLOYEES WITH POTENTIAL COVID-19 SYMPTOMS AND SUPPORT ANY EMPLOYEE WHO TESTS POSITIVE THROUGH TREATMENT AND SUCCESSFUL RETURN TO WORK. THE LVHN IT TEAM BUILT A TRACKING TOOL FOR EMPLOYEES WHO HAVE A POSITIVE SCREENING OR EXHIBIT SYMPTOMS AND TRACKS ALL STEPS THROUGH RETURN-TO-WORK. LVHN-CH ALSO HAS SUPPORTED SURVEILLANCE TESTING ON-CAMPUS FOR BOTH LAFAYETTE COLLEGE AND LEHIGH UNIVERSITY, WORKING WITH HNL LAB MEDICINE TO PROVIDE DISCOUNTED RATES FOR PCR TESTING AND REDEPLOYING STAFF TO SUPPORT ON-SITE TESTING CLINICS. DURING SMALL TO MEDIUM ON-CAMPUS OUTBREAKS, LVHN-CH AND THE LVHN ACCESS CENTER IMMEDIATELY DEPLOYED STAFF TO SUPPORT THE LEHIGH UNIVERSITY HEALTH AND WELLNESS CENTER, MOBILIZED TELEHEALTH SERVICES FOR STUDENTS TO TRIAGE SYMPTOMS AND FACILITATE RAPID TESTING WHILE MAINTAINING ISOLATION, PROVIDED CONTACT TRACING, AND ONGOING STAFFING SUPPORT INCLUDING NURSE PRACTITIONERS, NURSES, AND MEDICAL ASSISTANTS. LVHN-CH PROVIDED SIMILAR OUTBREAK TESTING AT LAFAYETTE COLLEGE IN THE FALL, FOR ALL 600+ STUDENTS ON CAMPUS, AND ALL FRONT-LINE FACILITIES AND FOOD SERVICE WORKERS WHO REQUIRED TESTING WITHIN A WEEK OF THE OUTBREAK. ALL SERVICES HAVE BEEN PROVIDED AT OR BELOW COST, AND ONLY INCREMENTAL STAFF (THOSE WHO REQUIRED ADDING HOURS) HAVE BEEN CHARGED TO THE UNIVERSITY. ALL TESTING HAS BEEN PROVIDED WELL BELOW MARKET RATES AND HAS BEEN SUBSIDIZED BY LVHN-CH IN ORDER TO REMOVE PRICE FROM BEING A BARRIER TO MAINTAINING SAFETY ON CAMPUS. FINALLY, LVHN-CH HAS ENABLED ATHLETES TO RETURN TO PLAY AND CONTINUE THEIR SPORTS PROGRAMS SAFELY, BEING TESTED FOR COVID-19 IN ACCORDANCE WITH NCAA RULES FOR WORKOUTS, PRACTICE, AND THE BEGINNING OF ABBREVIATED SEASONS FOR WINTER SPORTS INCLUDING BASKETBALL AND WRESTLING JUST PRIOR TO THE START OF 2021. THROUGH COLLABORATION OF LVHN & CH COLLEAGUES, WE HAVE BEEN ABLE TO ACCOMMODATE THE NEEDS OF SCHOOL POPULATIONS AND WILL CONTINUE TO DO SO TO ENSURE THE HEALTH, SAFETY AND WELLNESS OF STUDENTS, COACHES, AND PERSONNEL AT THESE INSTITUTIONS.THE ORTHOPEDIC WALK-IN INJURY CENTERS AT COORDINATED HEALTH WERE DEVELOPED TO PROVIDE PATIENTS WHO NEEDED URGENT ORTHOPEDIC CARE WITH IMMEDIATE ACCESS TO ORTHOPEDIC SPECIALISTS WITHOUT INCURRING THE COST OF AN EMERGENCY ROOM VISIT. THE ORTHOPEDIC WALK-IN INJURY CENTERS BECAME VIRTUAL DURING THE COVID-19 LOCKDOWN TO ENABLE PATIENTS TO ACCESS TRIAGE AND INJURY CARE FROM THEIR HOME OR WHEREVER THE INJURY MAY OCCUR. THIS VIRTUAL SERVICE CONTINUES TO THE PRESENT AS IN-PERSON SERVICES HAVE RESUMED. LVH - COORDINATED HEALTH ALLENTOWN (LVH-CHA) IS A 20-BED, SHORT-TERM ACUTE CARE INPATIENT HOSPITAL AND SURGERY CENTER WITH COMPREHENSIVE IMAGING AND OUTPATIENT REHABILITATION SERVICES AT 21 LOCATIONS ACROSS THE REGION. THIS HOSPITAL, LOCATED IN LEHIGH COUNTY, PA, CONDUCTED 362,025 ENCOUNTERS IN 2021 AND PERFORMED 7,739 SURGICAL AND PAIN PROCEDURES IN 2021. COORDINATED HEALTH ALLENTOWN IS THE RECIPIENT OF THE FOLLOWING HEALTHGRADES' DESIGNATIONS: FIVE STAR RATING FOR SPINAL FUSION OUTCOMES FOR FOUR YEARS IN A ROW (2021, 2020, 2019 & 2018), PATIENT SAFETY EXCELLENCE AWARD (2021, 2020, 2019) WHICH PLACES THEM AMONG THE TOP 5 PERCENT IN THE NATION AMONG ALL SHORT-TERM ACUTE CARE HOSPITALS REPORTING PATIENT SAFETY DATA, PROVIDING EXCELLENCE IN PATIENT SAFETY, THE OUTSTANDING PATIENT EXPERIENCE AWARD (2018), NAMING THEM TOP IN THE NATION FOR OVERALL PATIENT EXPERIENCE BASED ON NINE MEASURES, HEALTHGRADES' SPECIAL CLINICAL QUALITY AWARD, AND THE JOINT REPLACEMENT EXCELLENCE AWARD (2020, 2019) EXHIBITING SUPERIOR CLINICAL OUTCOMES IN KNEE AND HIP REPLACEMENT. AT THE ONSET OF THE PANDEMIC, LVH-CHA WAS ONE OF THREE LVHN FACILITIES TO OFFER CONTINUING CARE IN A FACILITY DESIGNATED FOR PATIENTS WITHOUT A COVID DIAGNOSIS, TO ENSURE ACCESS TO SAFE SURGICAL PROCEDURES ONCE THE COMMUNITY PREVALENCE ALLOWED THE RESUMPTION OF URGENT PROCEDURES.