Tower Health

THE MISSION OF TOWER HEALTH IS TO PROVIDE COMPASSIONATE, ACCESSIBLE, HIGH QUALITY, COST EFFECTIVE HEALTHCARE TO THE COMMUNITY.

ER/NURSING INPAITENT & OUTPATIENT PROGRAM: BRANDYWINE HOSPITAL BRANDYWINE HOSPITAL EMERGENCY DEPARTMENT PROVIDES EMERGENCY, URGENT AND PRIMARY CARE SERVICES TO THE COMMUNITY "24/7/365", REGARDLESS OF ABILITY TO PAY. BRANDYWINE HOSPITAL ALSO PROVIDES IMMEDIATE ACCESS THROUGH ITS EMERGENCY DEPARTMENT TO ALL SPECIALTY SERVICES. EMERGENCY ROOM VISITS FOR FY21 WERE 21,462. BRANDYWINE HOSPITAL INPATIENT UNITS INCLUDES MEDICAL SURGICAL, TELEMETRY AND INTENSIVE CARE UNITS THAT PROVIDE ACUTE IN-PATIENT SERVICES INCLUDING SUPPORT SERVICES SUCH AS LABORATORY, PHARMACY, PHYSICAL THERAPY, RESPIRATORY THERAPY, AND RADIOLOGY. TOTAL PATIENT DAYS FOR FY21 WERE 17,658. THE BEHAVIORAL HEALTH UNIT AT BRANDYWINE HOSPITAL PROVIDES 24-HOUR SUPERVISION, TREATMENT, STABILIZATION AND PLACEMENT FOR ADULTS AND OLDER ADULTS COPING WITH A VARIETY OF ISSUES, FOCUSING ON RETURNING THE INDIVIDUAL TO THE HIGHEST LEVEL OF FUNCTIONING POSSIBLE. THE INPATIENT EATING DISORDERS PROGRAM PROVIDES AN INDIVIDUALIZED TREATMENT PLAN, GROUP AND INDIVIDUAL THERAPY AND PSYCHIATRIC CARE FOR INDIVIDUALS AGES 13 AND OLDER. TOTAL PATIENT DAYS FOR FY21 WERE 16,830. CHESTNUT HILL HOSPITAL: CHESTNUT HILL HOSPITAL EMERGENCY DEPARTMENT PROVIDES EMERGENCY, URGENT AND PRIMARY CARE SERVICES TO THE COMMUNITY "24/7/365", REGARDLESS OF ABILITY TO PAY. CHH PROVIDES IMMEDIATE ACCESS THROUGH ITS EMERGENCY DEPARTMENT TO ALL SPECIALTY AREAS. CHH REMAINS COMMITTED TO THEIR GOAL OF SEEING PATIENTS IN 30 MINUTES OR LESS. EMERGENCY ROOM VISITS FOR FY21 WERE 35,246. CHESTNUT HILL HOSPITAL INPATIENT UNITS INCLUDE MEDICAL SURGICAL, TELEMETRY AND INTENSIVE CARE UNITS THAT PROVIDE ACUTE IN-PATIENT SERVICES SUCH AS LABORATORY, PHARMACY, PHYSICAL THERAPY, RESPIRATORY THERAPY, AND RADIOLOGY. TOTAL PATIENT DAYS FOR FY21 WERE 30,408. THE BEHAVIORAL HEALTH UNIT AT CHESTNUT HILL HOSPITAL PROVIDES 24 HOUR SUPERVISION, TREATMENT, STABILIZATION AND PLACEMENT FOR ADULTS AND OLDER ADULTS COPING WITH A VARIETY OF ISSUES, FOCUSING ON RETURNING THE INDIVIDUAL TO THE HIGHEST LEVEL OF FUNCTIONING POSSIBLE. TOTAL PATIENT DAYS FOR FY21 WERE 5,019. JENNERSVILLE HOSPITAL: JENNERSVILLE HOSPITAL EMERGENCY DEPARTMENT PROVIDES EMERGENCY, URGENT AND PRIMARY CARE SERVICES TO THE COMMUNITY "24/7/365", REGARDLESS OF ABILITY TO PAY. JENNERSVILLE HOSPITAL ALSO PROVIDES IMMEDIATE ACCESS THROUGH ITS EMERGENCY DEPARTMENT TO ALL SPECIALTY SERVICES. EMERGENCY ROOM VISITS FOR FY21 WERE 12,741. JENNERSVILLE HOSPITAL INPATIENT UNITS INCLUDE MEDICAL SURGICAL, TELEMETRY AND INTENSIVE CARE UNITS THAT PROVIDE ACUTE IN-PATIENT SERVICES SUCH AS LABORATORY, PHARMACY, PHYSICAL THERAPY, RESPIRATORY THERAPY, AND RADIOLOGY. TOTAL PATIENT DAYS FOR FY21 WERE 8,268. PHOENIXVILLE HOSPITAL: PHOENIXVILLE HOSPITAL EMERGENCY DEPARTMENT PROVIDES EMERGENCY, URGENT AND PRIMARY CARE SERVICES TO THE COMMUNITY "24/7/365" REGARDLESS OF ABILITY TO PAY. PHOENIXVILLE HOSPITAL ALSO PROVIDES IMMEDIATE ACCESS THROUGH ITS EMERGENCY DEPARTMENT TO ALL SPECIALTY SERVICES, FROM SURGEONS TO ALL AREAS OF SPECIALTY CARE. PHOENIXVILLE HOSPITAL HAD "24/7/365" ON-CALL CONSULTANTS FOR PEDIATRIC EMERGENCY CASES THROUGH ST. CHRISTOPHER'S HOSPITAL FOR CHILDREN. LOCAL EMS PROVIDERS RELY ON PHOENIXVILLE HOSPITAL FOR ON-GOING MEDICAL EDUCATION. EMERGENCY ROOM VISITS FOR FY21 WERE 20,311. PHOENIXVILLE HOSPITAL INPATIENT UNITS INCLUDE MEDICAL SURGICAL, TELEMETRY AND INTENSIVE CARE UNITS, LABOR AND DELIVER, REHABILITATION, NURSERY AND NICU. THEY PROVIDE INPATIENT ACUTE SERVICES INCLUDING SUPPORT SUCH AS LABORATORY, PHARMACY, PHYSICAL THERAPY AND RADIOLOGY. TOTAL PATIENT DAYS WERE 35,008. POTTSTOWN HOSPITAL: POTTSTOWN HOSPITAL EMERGENCY DEPARTMENT PROVIDES EMERGENCY, URGENT AND PRIMARY CARE SERVICES 24/7/365 TO THE COMMUNITY. THE EMERGENCY DEPARTMENT SERVES PATIENTS FROM BERKS, MONTGOMERY AND CHESTER COUNTIES. THE POTTSTOWN HOSPITAL EMERGENCY DEPARTMENT IS THE SECOND BUSIEST EMERGENCY DEPARTMENT IN MONTGOMERY COUNTY. THERE IS A FULL COMPLEMENT OF SPECIALTY SERVICES PROVIDED AT THE LOCAL AND/OR TERTIARY LEVEL WITH OUR SYSTEM HOSPITAL IN READING. EMERGENCY ROOM VISITS FOR FY21 WERE 32,273 POTTSTOWN HOSPITAL INPATIENT UNITS INCLUDE MEDICAL SURGICAL, TELEMETRY AND INTENSIVE CARE UNITS. THEY PROVIDE INPATIENT ACUTE SERVICES INCLUDING SUPPORT SUCH AS LABORATORY, PHARMACY, PHYSICAL THERAPY AND RADIOLOGY. TOTAL PATIENT DAYS WERE 30,378. THE BEHAVIORAL HEALTH UNIT AT POTTSTOWN HOSPITAL PROVIDES 24/7/365 SUPERVISION, TREATMENT, STABILIZATION AND PLACEMENT FOR ADULTS AND GERIATRIC ADULTS COPING WITH A VARIETY OF ISSUES, FOCUSING ON RETURNING THE INDIVIDUAL TO THE HIGHEST LEVEL OF COGNITIVE FUNCTIONING POSSIBLE. TOTAL PATIENT DAYS FOR FY21 WERE 7,659.

OPERATING ROOM SERVICES: BRANDYWINE HOSPITAL: BRANDYWINE HOSPITAL'S SURGICAL SERVICE LINE CARE FOR BOTH INPATIENT AND OUTPATIENT IN NEED OF SURGICAL PROCEDURES INCLUDING BUT NOT LIMITED TO THE FOLLOWING SPECIALTIES: ENT, GASTROENTEROLOGICAL, GYNECOLOGIC, OPHTHALMOLOGY, UROLOGIC, VASCULAR AND GENERAL SURGERY. TOTAL PROCEDURES FOR FY21 WERE 2,698. CHESTNUT HILL HOSPITAL: CHESTNUT HILL HOSPITAL'S SURGICAL DEPARTMENT PROVIDES SURGICAL SERVICES TO OUR COMMUNITY IN BOTH AN INPATIENT AND OUTPATIENT SETTING. SERVICES INCLUDE: BARIATRICS, ENT, GASTROENTEROLOGY, GYNECOLOGY, ORTHOPEDICS, PAIN MANAGEMENT, PLASTICS, PODIATRY, PULMONOLOGY, THORACIC, UROLOGY, VASCULAR, AND GENERAL SURGERY. TOTAL PROCEDURES FOR FY21 WERE 5,086. JENNERSVILLE HOSPITAL: JENNERSVILLE HOSPITAL'S SURGICAL SERVICE DEPARTMENT CARES FOR BOTH INPATIENT AND OUTPATIENT IN NEED OF SURGICAL PROCEDURES INCLUDING BUT NOT LIMITED TO THE FOLLOWING SPECIALTIES: ENT, GASTROENTEROLOGICAL, GYNECOLOGIC, OPHTHALMOLOGY, UROLOGIC, VASCULAR AND GENERAL SURGERY. TOTAL PROCEDURES FOR FY21 WERE 2,898. PHOENIXVILLE HOSPITAL: PHOENIXVILLE HOSPITAL'S SURGICAL DEPARTMENT PROVIDES SURGICAL SERVICES TO THE COMMUNITY IN BOTH AN INPATIENT AND OUTPATIENT SETTING. THESE SERVICES INCLUDE: CARIOLOGY, CARDIO, THORACIS, ENT, ORTHOPEDICS, GYNECOLOGY, OBSTETRICS, UROLOGY, PAIN MANAGEMENT, PLASTIC, PODIATRY, NEURO AND GENERAL SURGERY. TOTAL PROCEDURES FOR FY21 WERE 8,392. POTTSTOWN HOSPITAL: POTTSTOWN HOSPITAL'S SURGICAL SERVICES DEPARTMENT PROVIDES EMERGENT, URGENT AND ELECTIVE SURGERIES TO THE COMMUNITY ON AN INPATIENT AND OUTPATIENT BASIS. EMERGENCY CASES CAN BE DONE 24/7/365 AND PATIENTS NEEDING A HIGHER LEVEL OF CARE CAN BE TRANSFERRED TO TERTIARY CENTERS IN THE AREA. POTTSTOWN HOSPITAL OFFERS, ORTHOPEDIC, VASCULAR, SPINE, ENT, MAXOFACIAL, PLASTIC, OB/GYN, OPHTHALMOLOGIC, UROLOGIC, PODIATRIC AND GENERAL SURGERY. TOTAL PROCEDURES FOR FY21 WERE 6,122.

RADIOLOGY/IMAGING PROGRAM: BRANDYWINE HOSPITAL: BRANDYWINE HOSPITAL RADIOLOGY DEPARTMENT PROVIDES IMAGING SERVICES TO THE COMMUNITY IN BOTH AN INPATIENT AND OUTPATIENT SETTING IN TWO LOCATIONS. THESE SERVICES INCLUDE BUT ARE NOT LIMITED TO PET SCANS, ULTRASOUNDS, CT SCANS, MRIS, NUCLEAR MEDICINE, INTERVENTIONAL RADIOLOGY AND MAMMOGRAMS. TOTAL PROCEDURES FOR FY21 WERE 40,932. CHESTNUT HILL HOSPITAL: CHESTNUT HILL HOSPITAL RADIOLOGY DEPARTMENT PROVIDES IMAGING SERVICES TO THE COMMUNITY IN BOTH AN INPATIENT AND OUTPATIENT SETTING. THESE SERVICES INCLUDE BUT ARE NOT LIMITED TO PET SCANS, ULTRASOUNDS, CAT SCANS, MRIS, NUCLEAR MEDICINE, INTERVENTIONAL RADIOLOGY, AND MAMMOGRAMS. CHESTNUT HILL HOSPITAL PROVIDES FREE SCREENINGS THROUGHOUT THE COMMUNITY AND OFFERS FINANCIAL ASSISTANCE FOR MAMMOGRAMS VIA FUNDS RECEIVED AT LOCAL CHARITABLE EVENTS HOSTED/SPONSORED BY CHESTNUT HILL HOSPITAL. TOTAL PROCEDURES FOR FY21 WERE 83,882. JENNERSVILLE HOSPITAL: JENNERSVIILE HOSPITAL RADIOLOGY DEPARTMENT PROVIDES IMAGING SERVICES TO THE COMMUNITY IN BOTH AN INPATIENT AND OUTPATIENT SETTING IN TWO LOCATIONS. THESE SERVICES INCLUDE BUT ARE NOT LIMITED TO PET SCANS, ULTRASOUNDS, CT SCANS, MRIS, NUCLEAR MEDICINE, INTERVENTIONAL RADIOLOGY AND MAMMOGRAMS. TOTAL PROCEDURES FOR FY21 WERE 24,677. PHOENIXVILLE HOSPITAL: PHOENIXVILLE HOSPITAL RADIOLOGY DEPARTMENT PROVIDES IMAGING SERVICES TO THE COMMUNITY IN BOTH AN INPATIENT AND OUTPATIENT SETTING IN TWO LOCATIONS. THESE SERVICES INCLUDE BUT ARE NOT LIMITED TO PET SCANS, ULTRASOUNDS, CT SCANS, MRIS, NUCLEAR MEDICINE, INTERVENTIONAL RADIOLOGY AND MAMMOGRAMS. PHOENIXVILLE HOSPITAL OFFERS FREE MAMMOGRAMS TO THE UNDERINSURED AND UNINSURED PATIENTS. TOTAL PROCEDURES FOR FY21 WERE 73,815. POTTSTOWN HOSPITAL: POTTSTOWN HOSPITAL RADIOLOGY DEPARTMENT PROVIDES IMAGING SERVICES TO THE COMMUNITY IN BOTH AN INPATIENT AND OUTPATIENT SETTING IN TWO LOCATIONS. THESE SERVICES INCLUDE BUT ARE NOT LIMITED TO PET SCANS, ULTRASOUNDS, CT SCANS, MRIS, NUCLEAR MEDICINE, INTERVENTIONAL RADIOLOGY AND MAMMOGRAMS. TOTAL PROCEDURES FOR FY21 WERE 78,036.

EXPENSES INCURRED IN PROVIDING VARIOUS OTHER MEDICALLY NECESSARY HEALTHCARE SERVICES TO ALL INDIVIDUALS IN A NON-DISCRIMINATORY MANNER REGARDLESS OF RACE, COLOR, CREED, SEX, NATIONAL ORIGIN, OR ABILITY TO PAY. SERVICES INCLUDE BUT ARE NOT LIMITED TO: BRANDYWINE HOSPITAL: BRANDYWINE HOSPITAL PROVIDES OUTPATIENT SERVICES FOR LABORATORY, RADIOLOGY, WOUND CARE, SLEEP AND RESPIRATORY/PT/OT/SPEECH THERAPY PATIENTS. WE ALSO PROVIDE OUTPATIENT INFUSION SERVICES TO ONCOLOGY PATIENTS IN THE COMMUNITY. TOTAL OUTPATIENT VISITS FOR FY21 WERE 76,624. BRANDYWINE HOSPITAL PROVIDES PHARMACY SUPPORT TO ALL INPATIENTS WITH THEIR PHARMACEUTICAL NEEDS. CHESTNUT HILL HOSPITAL: CHESTNUT HILL HOSPITAL PROVIDES A FULL RANGE OF OUTPATIENT, DIAGNOSTIC AND TREATMENT SERVICES FOR PEOPLE IN NORTHWEST PHILADELPHIA AND EASTERN MONTGOMERY COUNTY. OTHER THAN IMAGING, CHESTNUT HILL HOSPITAL'S AREAS OF FOCUS FOR OUTPATIENTS ARE WOMEN'S SERVICES, REHABILITATION SERVICES AND SLEEP CARE. TOTAL OUTPATIENT VISITS FOR FY21 WERE 105,536. ONCOLOGY AND HEMATOLOGY SERVICES AT CHESTNUT HILL HOSPITAL INCLUDE COMPREHENSIVE CANCER SERVICES IN CARING IN A CARING AND COMPASSIONATE SETTING. WE PROVIDE HOPE WITH PROVEN CANCER TREATMENTS. OUR CANCER SERVICES INCLUDE FINANCIAL COUNSELING AND AN ONLINE PATIENT PORTAL AT THE PRACTICE TO IMPROVE PATIENT ACCESS AND COMMUNICATION. FREE COMMUNITY LECTURES ON CANCER SCREENINGS ARE PROVIDED DURING THE YEAR. TOTAL PROCEDURES IN FY21 WERE 259. CHESTNUT HILL HOSPITAL PROVIDES PHARMACY SUPPORT TO ALL INPATIENT WITH THEIR PHARMACEUTICAL NEEDS. JENNERSVILLE HOSPITAL: JENNERSVILLE HOSPITAL PROVIDES OUTPATIENT SERVICES FOR LABORATORY, RADIOLOGY, WOUND CARE, SLEEP AND RESPIRATORY/PT/OT/SPEECH THERAPY PATIENTS. WE ALSO PROVIDE OUTPATIENT INFUSION SERVICES TO ONCOLOGY PATIENTS IN THE COMMUNITY. TOTAL OUTPATIENT PROCEDURES FOR FY21 WERE 124,665. JENNERSVILLE HOSPITAL PROVIDES PHARMACY SUPPORT TO ALL INPATIENTS WITH THEIR PHARMACEUTICAL NEEDS. PHOENIXVILLE HOSPITAL: PHOENIXVILLE HOSPITAL PROVIDES OUTPATIENT SERVICES FOR LABORATORY, RADIOLOGY PATIENTS AND DIALYSIS PATIENTS. CANCER CENTER PATIENTS RECEIVE OUTPATIENT SERVICES BASED ON THEIR TREATMENT PLAN. CARDIO-PULMONARY PATIENTS UTILIZE THE 1ST FLOOR REHABILITATION GYM FOR PRESCRIBED AND MONITORED OUTPATIENT EXERCISE. TOTAL PROCEDURES FOR FY21 WERE 319,890. PHOENIXVILLE HOSPITAL ONCOLOGY SERVICES DEPARTMENT PROVIDES MEDICAL ONCOLOGY AND RADIATION THERAPY SERVICES TO THE COMMUNITY. WE PROVIDE CHARITY SERVICES TO OUR SERVICE AREA WHO MEET OUR CHARITY POLICY GUIDELINES. TARGETED THERAPIES IN OUR RECENTLY RENOVATED INFUSION SUITE SELECTIVELY AFFECT ONLY THE CELLS RELATED TO A PARTICULAR CANCER, CAUSING LESS DAMAGE AND FEWER SIDE EFFECTS TO SURROUNDING NON-CANCEROUS CELLS AND BODY SYSTEMS THAN TRADITIONAL CHEMOTHERAPY DRUGS. PHOENIXVILLE HOSPITAL ACTIVELY PARTICIPATES IN A NUMBER OF PREVENTIVE AND TREATMENT CLINICAL TRIALS THROUGH THE CANCER TRIAL SUPPORT UNIT (CTSU). TOTAL PROCEDURES FOR FY21 WERE 11,333. PHOENIXVILLE HOSPITAL PROVIDES PHARMACY SUPPORT TO ALL INPATIENTS AND CANCER CENTER PATIENTS WITH THEIR PHARMACEUTICAL NEEDS. THE NEW STATE-OF- THE-ART PHARMACY OPENED IN 2020. POTTSTOWN HOSPITAL: POTTSTOWN HOSPITAL PROVIDES OUTPATIENT SERVICES FOR LABORATORY, RADIOLOGY, WOUND CARE, AND PT/OT/SPEECH THERAPY PATIENTS. TOTAL PROCEDURES FOR FY21 WERE 321,049. POTTSTOWN HOSPITAL CANCER CENTER PROVIDES INPATIENT, OUTPATIENT AND INFUSION SERVICES TO ONCOLOGY PATIENTS IN THE COMMUNITY. THE POTTSTOWN HOSPITAL CANCER CENTER OFFERS A ROBUST SERVICE LINE INCLUSIVE OF MEDICAL AND RADIATION ONCOLOGY WITH RAPID ARC TECHNOLOGY WITH LINEAR ACCELERATOR AND CYBERKNIFE CAPABILITIES. THE POTTSTOWN HOSPITAL CANCER CENTER IS A FIVE-TIME RECIPIENT OF THE AMERICAN COLLEGE OF SURGEONS COUNCIL ON CANCER OUTSTANDING ACHIEVEMENT AWARD. THERE ARE ONLY 4 CANCER CENTERS IN THE UNITED STATES WHO HAVE ACHIEVED THIS DISTINCTION. POTTSTOWN HOSPITAL ACTIVELY PARTICIPATES IN A NUMBER OF PREVENTIVE AND TREATMENT CLINICAL TRIALS THROUGH THE CANCER TRIALS SUPPORT UNIT (CTSU). TOTAL PROCEDURES FOR FY21 WERE 7,638. POTTSTOWN HOSPITAL PROVIDES PHARMACY SUPPORT TO ALL INPATIENTS AND CANCER CENTER PATIENTS WITH THEIR PHARMACEUTICAL NEEDS. THE NEW STATE-OF-THE-ART PHARMACY OPENED IN 2020. TOWER HEALTH URGENT CARE: TOWER HEALTH URGENT CARE CONSISTS OF 27 LOCATIONS. WE SPECIALIZE IN TREATING NON-LIFE-THREATENING ILLNESSES AND INJURIES. WE PROVIDE COORDINATED AND COMPREHENSIVE EXAMS FOR SCHOOL, CAMP, SPORTS, AND PRE- EMPLOYMENT, AS WELL AS PROFESSIONAL DRIVER EXAMS FROM OUR LICENSED, CERTIFIED MEDICAL EXAMINERS WITH THE DEPARTMENT OF TRANSPORTATION. AS A PREFERRED PROVIDER FOR MANY EMPLOYERS, WE ARE EQUIPPED TO HANDLE OCCUPATIONAL HEALTH NEEDS INCLUDING IMMUNIZATIONS, SCREENINGS, DOT AND CDL PHYSICALS. TELEMEDICINE HAS BECOME WIDELY ACCEPTED WITH THE ADVANCES IN REMOTE MEDICAL TECHNOLOGIES. TOWER HEALTH URGENT CARE IS ON THE FOREFRONT OF PATIENT CARE WITH OUR TELEBURN NETWORK. SELECT TOWER HEALTH URGENT CARE LOCATIONS HAVE PARTNERED WITH THE LEHIGH VALLEY TELEBURN NETWORK TO TREAT BURN PATIENTS BASED ON CONSULTS WITH SPECIALISTS AT THE LEHIGH VALLEY REGIONAL BURN CENTER. TELEBURN ENABLES OUR MEDICAL STAFF TO OBTAIN IMMEDIATE CONSULTS FROM THE BURN CENTER USING DIGITAL IMAGERY. TELEBURN ASSESSMENTS MEET ALL APPLICABLE PRIVACY AND SECURITY REGULATIONS OF THE HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT (HIPAA) AND THE HEALTH INFORMATION TECHNOLOGY FOR ECONOMIC AND CLINICAL HEALTH ACT (HITECH). ADDITIONALLY, COVID-19 ANTIBODY TESTING IS AVAILABLE AT SELECT TOWER HEALTH URGENT CARE LOCATIONS. TOWER HEALTH PROVIDERS: TOWER HEALTH PROVIDERS (THP) WAS FORMED TO DEVELOP A PHYSICIAN NETWORK TO WORK IN CONJUNCTION WITH TOWER HEALTH TO IMPLEMENT A CLINICAL INTEGRATION PROGRAM. CLINICAL INTEGRATION IS THE IMPLEMENTATION OF AN ACTIVE AND ONGOING PROGRAM TO EVALUATE AND MODIFY PRACTICE PATTERNS BY THE NETWORK'S PHYSICIAN PARTICIPANTS AND CREATE A HIGH DEGREE OF INTERDEPENDENCE AND COOPERATION AMONG THE PHYSICIANS TO CONTROL COSTS AND IMPROVE THE QUALITY AND EFFICIENCY OF HEALTH CARE FOR THE NETWORK'S PHYSICIAN PARTICIPANTS AND THE ENTIRE HEALTH CARE COMMUNITY SERVED. TOWER DIRECT: TOWERDIRECT IS A UNIFIED PATIENT TRANSPORTATION SYSTEM THAT SERVES BERKS COUNTY AND THE TOWER HEALTH SERVICE AREA. HAVING A UNIFIED AMBULANCE SERVICE SUPPORTS TOWER HEALTH'S GOAL OF PROVIDING PATIENTS WITH TIMELY AND HIGH-QUALITY CARE, WHILE DEVELOPING AN EMS PROGRAM THAT CAN GROW, INNOVATE, AND BETTER RESPOND TO THE EVER- CHANGING HEALTHCARE ENVIRONMENT. TOWERDIRECT IS A MULTIFACETED EMS SOLUTION TO OUR PATIENTS, CO-WORKERS, AND COMMUNITIES. BENEFITS TO THE COMMUNITY INCLUDE: IMPROVED AVAILABILITY AND SUSTAINABILITY OF EMERGENCY, NON-EMERGENCY, CRITICAL CARE, AND PEDIATRIC PATIENT TRANSPORT SERVICES FOR COMMUNITIES WITHIN BERKS COUNTY AND THE TOWER HEALTH SERVICE AREA; THE OPPORTUNITY TO ENHANCE PATIENT CARE AND IMPROVE OPERATIONAL PERFORMANCE; REAL-TIME ACCESS TO THE TOWER HEALTH ELECTRONIC MEDICAL RECORDS TO MEASURE AND IMPROVE PATIENT OUTCOMES; BETTER ACCESS TO PATIENT TRANSPORT SERVICES, IMPROVING THE TIMELINESS OF DISCHARGE FROM INPATIENT AND OUTPATIENT FACILITIES; ENHANCED EFFORTS TO IMPROVE PATIENT CARE INITIATION AND TRANSITIONS IN CARE SETTINGS; AND THE ABILITY TO ENHANCE COMMUNITY PARAMEDICINE AND PATIENT OUTREACH PROGRAMS COVID RESPONSE: FY20: TOWER HEALTH SAW A LARGE DECREASE IN REVENUE DUE TO THE POSTPONEMENT OF NON-URGENT PROCEDURES AND THE CANCELLATION OF ELECTIVE SURGERIES. OFFSITE LABS, RADIOLOGY CENTERS AND PHYSICIAN PRACTICES WERE CLOSED CAUSING A DECREASE IN PATIENT VISITS. OPERATING EXPENSES INCREASED DUE TO THE HIGH DEMAND FOR PERSONAL PROTECTIVE EQUIPMENT (PPE) FOR STAFF AND PATIENTS AND OTHER COVID RELEATED EXPENSES. A STRONG EMPHASIS WAS PLACED ON SAFETY FOR OUR PATIENTS AND STAFF. AS A HEALTHCARE ORGANIZATION, WE WORKED TO INFORM THE COMMUNITY THAT DELAYING HEALTHCARE NEEDS PLACES AN INDIVIDUAL'S HEALTH AT RISK. TOWER HEALTH INVESTED IN EXPANDING DIGITAL, VIRTUAL AND TELEHEALTH SERVICES TO STAY CONNECTED WITH THEIR PATIENTS. FY21: THROUGHOUT THE MANY CHALLANGES WE HAVE FACED DURING THE PANDEMIC, TOWER HEALTH EMPLOYEES CONTINUE TO DO WHAT IT TAKES TO SUPPORT THEIR PEERS AND PROVIDE EXCELLENT CARE FOR OUR PATIENTS. TOWER HEALTH CONTINUES TO RESPOND TO THE SURGES THAT HAVE OCCURRED THROUGHOUT FY21 WHICH PUTS A GREATER DEMAND ON STAFFING AND INCREASED SUPPLY COSTS RELTING TO PERSONAL PROTECTIVE EQUIPMENT. THE GREATER DEMAND ON STAFFING HAS CREATED SALARY CHALLANGES WHICH ESCALATED COSTS. TOWER HEALTH CONTINUES TO RELY ON OUR WORKFORCE LABOR POOL TO HELP US MEET THE STAFFING CHALLENGES. THE INCREASED SUPPLY COSTS REALTING TO PERSONAL PROTECTIVE EQUIPMENT STILL CONTINUE AS CHANGES HAVE OCCURRED IN REGARDS TO THE REQUIREMENTS FOR ADDITIONAL PROTECTIVE EQUIPMENT, AND SOCIAL DISTANCING