South Lake Hospital Inc

TO IMPROVE THE HEALTH AND QUALITY OF LIFE OF THE INDIVIDUALS AND COMMUNITIES IN SOUTH LAKE COUNTY.

OPERATION OF NOT-FOR-PROFIT HOSPITAL PROVIDING INPATIENT, OUTPATIENT, & EMERGENCY CARE FOR RESIDENTS OF SOUTHERN LAKE COUNTY FLORIDA. THE HOSPITAL PROVIDES CARE TO PATIENTS WHO MEET CERTAIN CRITERIA UNDER ITS CHARITY CARE POLICY WITHOUT CHARGE OR AT AMOUNTS LESS THAN ITS ESTABLISHED RATES. TOTAL PATIENT DAYS FOR THE FISCAL YEAR WERE OVER 56,000. INCREASING ACCESS TO CARE LIBBY'S LEGACY: ORLANDO HEALTH SOUTH LAKE HOSPITAL PARTNERED WITH LIBBY'S LEGACY THROUGH THE ORLANDO HEALTH COMMUNITY GRANT PROGRAM TO SUPPORT ITS SAVING AND CHANGING LIVES INITIATIVE. UTILIZING THEIR CANCER SCREENING AND MAMMOGRAM ACCESS PROJECT, LIBBY'S LEGACY DELIVERS MOBILE MAMMOGRAPHY SERVICES TO INDIVIDUALS IN UNDERSERVED COMMUNITIES, PROVIDES THEM WITH A DIAGNOSIS, THEN FOLLOWS UP WITH CONTINUED CARE AND EDUCATION. FROM FEBRUARY TO SEPTEMBER 2021, THIS PROGRAM PROVIDED SCREENINGS TO 519 CLIENTS. OF THE PATIENTS WHOSE RESULTS INDICATED AN ABNORMALITY, 100 PERCENT HAD A FOLLOW-UP CARE APPOINTMENT SCHEDULED WITHIN TWO WEEKS. ALL PATIENTS SEEN ALSO RECEIVED EDUCATION ABOUT THEIR DIAGNOSIS, AND, AS A RESULT, 88 PERCENT INCREASED THEIR OVERALL UNDERSTANDING OF BREAST HEALTH. CENTRAL FLORIDA HOPE CENTER - MOBILE CENTER: THE MISSION OF THE CENTRAL FLORIDA HOPE CENTER IS TO UNIFY COMMUNITIES TO MAKE LIFE-GIVING SOLUTIONS ACCESSIBLE TO EVERYDAY PEOPLE. THE CENTER'S GOAL IS TO PROVIDE ALL OF THE RESOURCES AVAILABLE AT THE OTHER LOCATIONS VIA A MOBILE UNIT THAT ELIMINATES TRANSPORTATION BARRIERS. THE MOBILE HOPE CENTER DOES NOT HAVE WALLS AND IS NOT LIMITED BY GEOGRAPHY AS THEY GO TO AREAS IDENTIFIED WITH NEED AND PROVIDE NUTRITIONAL ALTERNATIVES FOR MEALS, HEALTH SCREENINGS AND A PATHWAY TO A BETTER LIFE. FAITH NEIGHBORHOOD: THE GOAL OF THIS PROGRAM IS TO PROVIDE FRESH PRODUCE, DAIRY PRODUCTS, FRESH MEATS, VEGETABLES AND OTHER NEEDED NUTRITIOUS FOODS TO THE COMMUNITY. DURING FISCAL YEAR 2021, THERE WERE FOUR FOOD DROPS, FEEDING APPROXIMATELY 8,000 INDIVIDUALS, WITH MORE THAN 146,000 POUNDS OF FOOD PROVIDED. DURING THIS TIME, FAITH TRANSITIONED FROM FOOD DROPS TO A FOOD PANTRY TO ENCOURAGE CLIENTS TO COME INTO THE CENTER TO RECEIVE ADDITIONAL RESOURCES, SUCH AS ASSISTANCE WITH FOOD STAMP AND MEDICAID APPLICATIONS, MEDICAL ASSISTANCE, COMPUTER TRAINING AND JOB TRAINING. THEIR FOOD PANTRY SERVED OVER 11,631 FAMILIES, IMPACTING MORE THAN 44,082 INDIVIDUALS BY PROVIDING 1,272,271 POUNDS OF FOOD. NEW BEGINNINGS OF CENTRAL FLORIDA: THIS PROGRAM AIMS TO PROVIDE HOUSING, FOOD, CLOTHING, PROFESSIONAL COUNSELING, SOCIAL SERVICES AND EDUCATION FOR UNDERSERVED, HOMELESS, FOOD INSECURE, POVERTY-STRICKEN INDIVIDUALS LIVING IN LAKE COUNTY. THEY OFFER SEVERAL PROGRAMS THAT EMPOWER RESIDENTS TO ACHIEVE ECONOMIC STABILITY THROUGH HOUSING, JOB AND LIFE-SKILL CLASSES, EMERGENCY GROCERIES AND MORE. FROM OCTOBER 2020 TO SEPTEMBER 2021, 11 RESIDENTS IN NEW BEGINNINGS' TRANSITIONAL HOUSING RECEIVED COUNSELING. NINETY-TWO FAMILIES PRESENTED WITH EMERGENCY NEEDS, FOR WHICH NEW BEGINNINGS PROVIDED OVER $9,500. EMERGENCY FOOD TOTALING 1,888 BOXES PROVIDED RELIEF TO 85 NEW BEGINNINGS' FAMILIES. RESPONDING TO A PANDEMIC - COVID-19 FROM THE ONSET OF THE COVID-19 PUBLIC HEALTH EMERGENCY, ORLANDO HEALTH HAS REFLECTED ITS CORE MISSION TO IMPROVE THE HEALTH AND QUALITY OF LIFE OF THE INDIVIDUALS AND COMMUNITIES WE SERVE. WITH A LEVEL ONE TRAUMA CENTER AND A SAFETY NET HOSPITAL, ORLANDO HEALTH QUICKLY BECAME A FOCAL POINT AND COMMUNITY RESOURCE FOR CENTRAL FLORIDA'S RESPONSE TO THE PANDEMIC. SINCE JANUARY 2020, THE HEALTHCARE SYSTEM HAS DEVELOPED ALGORITHMS, DEVISED PROTOCOLS AND DELIVERED LIFESAVING CARE THAT PROTECTED ITS PATIENTS, VISITORS, TEAM MEMBERS AND COMMUNITIES. LIKE MANY HEALTHCARE SYSTEMS ACROSS THE UNITED STATES, ORLANDO HEALTH CONTINUES TO EXPERIENCE AND RESPOND TO OPERATIONAL AND FINANCIAL CHALLENGES RELATED TO THE CURRENT OUTBREAK OF COVID-19. SINCE MARCH 2020, ORLANDO HEALTH HAS BEEN TRACKING DAILY THE NUMBER OF COVID-19 INPATIENTS. THE HIGHEST NUMBER OF COVID-19 INPATIENTS WAS DURING THE DELTA VARIANT SURGE IN AUGUST AND SEPTEMBER 2021, PEAKING AT 760 INPATIENTS ON AUGUST 20, 2021, REPRESENTING NEARLY A THIRD OF TOTAL INPATIENTS. THE CORONAVIRUS AID, RELIEF AND ECONOMIC SECURITIES (CARES) ACT PROVIDER RELIEF FUND WAS SIGNED INTO LAW TO PROVIDE TEMPORARY AND LIMITED RELIEF TO INDIVIDUALS AND BUSINESSES IMPACTED BY THE COVID-19 OUTBREAK, INCLUDING THE APPROPRIATION OF FUNDS FOR HEALTHCARE PROVIDERS FOR REIMBURSEMENT OF EXPENSES AND LOST REVENUE ATTRIBUTABLE TO COVID-19. THROUGH SEPTEMBER 30, 2021, ORLANDO HEALTH HAD RECEIVED DISTRIBUTIONS OF APPROXIMATELY $83 MILLION UNDER THE CARES ACT PROVIDER RELIEF FUND. THE HEALTHCARE SYSTEM HAS TAKEN NUMEROUS STEPS IN RESPONSE TO THE COVID-19 PANDEMIC THAT REFLECT ITS ORGANIZATIONAL CULTURE. WHAT FOLLOWS ARE BUT A FEW OF THE MANY WAYS ORLANDO HEALTH INNOVATED AND ADAPTED AS IT FACED COVID-19. CARING FOR PATIENTS: TO CARE FOR PATIENTS IN ITS HOSPITALS AND OUTPATIENT CENTERS, ORLANDO HEALTH DEVISED A MULTIPRONGED APPROACH THAT INCLUDES INSTITUTING SAFETY MEASURES TO LIMIT THE SPREAD OF THE VIRUS WITHIN ITS FACILITIES. EMERGENCY MEDICINE PHYSICIANS AND DISASTER-RESPONSE EXPERTS ENGAGED TO PREPARE FOR PATIENT SURGES TO KEEP UP WITH SUPPLY AND WORKFORCE DEMANDS. THE HEALTHCARE SYSTEM ALSO ESTABLISHED TESTING CENTERS FOR PATIENTS AT SELECT LOCATIONS. AS VACCINES BECAME AVAILABLE, ORLANDO HEALTH STOOD UP SEVERAL VACCINATION SITES FOR COMMUNITY MEMBERS AND TEAM MEMBERS. BY SEPTEMBER 30, 2021, THE ORGANIZATION HAD ADMINISTERED APPROXIMATELY 132,000 VACCINATIONS. KEEPING PATIENTS AND TEAM MEMBERS SAFE: ORLANDO HEALTH'S SUPPLY CHAIN TEAM CONTINUES TO WORK DILIGENTLY TO SECURE NEEDED SUPPLIES FROM TRUSTED AND VETTED SOURCES, AND ENSURE ALL HOSPITALS IN THE ORGANIZATION ARE TRACKING SUPPLIES AT EACH SITE AND ROUTING EQUIPMENT AND SUPPLIES WHERE THEY ARE MOST NEEDED. ON A DAILY BASIS, SUPPLY CHAIN MANAGEMENT REVIEWS CRITICAL SUPPLIES SUCH AS PERSONAL PROTECTIVE EQUIPMENT (PPE), DIAGNOSTIC TESTING PRODUCTS AND EQUIPMENT TO MANAGE ANTICIPATED VOLUMES. THE HEALTHCARE SYSTEM MAINTAINS OVER 150 DAYS ON HAND OF KEY PPE, INCLUDING MASKS, GOWNS AND GLOVES. MANAGEMENT BELIEVES IT HAS A SUFFICIENT SUPPLY OF PPE TO MEET ITS CURRENT NEEDS BUT EXPECTS CONTINUED HIGH DEMAND. MAINTAINING AN ENGAGED WORKFORCE: AS THE PANDEMIC CONTINUED, ORLANDO HEALTH FACED CONTINUING PRESSURES ON ITS NURSE STAFFING, WHICH ACCOUNTS FOR MORE THAN 20% OF THE TEAM MEMBER POPULATION. SIMILAR TO OTHER HEALTHCARE SYSTEMS ACROSS THE NATION, ORLANDO HEALTH HAD A VOLUNTARY RN TURNOVER RATE THAT WAS THE HIGHEST IN DECADES. IN RESPONSE, THE ORGANIZATION HAS UNDERTAKEN SEVERAL IMPROVEMENT ACTIVITIES TO REIMAGINE NURSING PAY MODELS, ENHANCE WORKFORCE DEVELOPMENT PARTNERSHIPS, INVEST IN THE EDUCATION AND UPSKILLING OF TEAM MEMBERS, AND ACCELERATE HIRING AND ONBOARDING PROCESSES. THROUGHOUT THE WAVES OF COVID-19 SURGES, THE HEALTHCARE SYSTEM HAS IMPLEMENTED PROGRAMS TO RECOGNIZE THE COMMITMENT OF TEAM MEMBERS. DURING JANUARY THROUGH MARCH 2021, ORLANDO HEALTH DEVELOPED AN APPRECIATION PAY PROGRAM TO REWARD THOSE BEDSIDE NURSES AND RESPIRATORY THERAPIST WORKING IN EXCESS OF THEIR NORMAL WORKLOAD AT A COST OF NEARLY $20 MILLION. DURING THE SURGE IN THE SUMMER OF 2021, THE ORGANIZATION OFFERED CRITICAL SHIFT BONUSES TO TEAM MEMBERS WILLING TO WORK ADDITIONAL SHIFTS AT A COST OF MORE THAN $7 MILLION. AS A RESULT OF THESE EFFORTS, ORLANDO HEALTH WAS ABLE TO REDUCE ITS OVERALL STAFFING VACANCY RATE TO SINGLE-DIGIT PERCENTAGES BY THE END OF FY2021. ADDITIONALLY, ORLANDO HEALTH CONTINUED TO INVEST IN THE TRAINING AND DEVELOPMENT OF NEW GRADUATE RNS, INCLUDING THE HIRING OF MORE THAN 500 GRADUATE NURSES DURING THE FISCAL YEAR. PLEASE SEE ORLANDO HEALTH, INC. FORM 990 FOR A FULL DESCRIPTION OF OUR HEALTH SYSTEM'S EFFORTS DURING THE COVID-19 PANDEMIC. QUALITY TO DELIVER THE BEST POSSIBLE CARE TO THE COMMUNITIES IT SERVES, ORLANDO HEALTH IS COMMITTED TO CONSISTENTLY DELIVERING THE HIGHEST QUALITY WHEN TREATING BOTH TRADITIONAL AND EXCEPTIONAL CASES, SUCH AS COVID-19. IN THIS WAY, THE ORGANIZATION DEMONSTRATES NOT ONLY ITS CORE VALUES BUT HOW IT ELEVATES THE LIVES OF OUR PATIENTS BY: DEDICATING LEADERSHIP RESOURCES TO THE QUALITY MISSION EACH ORLANDO HEALTH HOSPITAL QUALITY TEAM IS LED BY AN ONSITE CHIEF QUALITY OFFICER (CQO). THIS EXPERIENCED PHYSICIAN OR ADVANCED CLINICAL LEADER OVERSEES REVIEWS OF EVERY MORTALITY, COMPLICATION AND SERIOUS SAFETY EVENT AT THEIR RESPECTIVE CAMPUS. THE CQOS ALSO ARE RESPONSIBLE FOR IDENTIFYING AND IMPLEMENTING TACTICS FOR NUMEROUS PATIENT CARE IMPROVEMENT STRATEGIES. AN AGGRESSIVE REVIEW OF EVERY DOCUMENTED COMPLICATION OF CARE HAS LED TO A SIGNIFICANT REDUCTION IN COMPLICATIONS AND A SUSTAINED HIGH RATE OF IMPROVEMENT WHEN COMPARED TO HIGH-PERFORMING PEER ORGANIZATIONS. DECREASING INPATIENT MORTALITY RATES INPATIENT MORTALITY RATE IS A CRITICAL MEASURE OF QUALITY OF CARE IN ACUTE CARE SETTINGS. ORLANDO HEALTH HOSPITALS CONTINUE TO SHOW VERY STRONG PERFORMANCE IN MORTALITY MEASURES WHEN