Crisis Text Line Inc
- Assets
- $23.2m
- Revenue
- $15.5m
- Investments
- $0.0
- Employees
- 290
- Location
- New York, NY
- Founding
- 10/2014
- Data as of
- 12/2022
- EIN
- 46-5039599
Organization Overview
Crisis Text Line Inc is located in New York, NY. The organization was established in 2014. According to its NTEE Classification (F40) the organization is classified as: Hot Lines & Crisis Intervention, under the broad grouping of Mental Health & Crisis Intervention and related organizations. As of 12/2022, Crisis Text Line Inc employed 290 individuals. This organization is an independent organization and not affiliated with a larger national or regional group of organizations. Crisis Text Line Inc is a 501(c)(3) and as such, is described as a "Charitable or Religous organization or a private foundation" by the IRS.
For the year ending 12/2022, Crisis Text Line Inc generated $15.5m in total revenue. This organization has experienced exceptional growth, as over the past 8 years, it has increased revenue by an average of 17.9% each year . All expenses for the organization totaled $34.7m during the year ending 12/2022. You can explore the organizations financials more deeply in the financial statements section below.
Form
990
Mission & Program ActivityExcerpts From the 990 Filing
TAX YEAR
2022
Describe the Organization's Mission:
Part 3 - Line 1
FREE, 24/7 HIGH-QUALITY TEXT-BASED MENTAL HEALTH SUPPORT & CRISIS INTERVENTION
Describe the Organization's Program Activity:
Part 3 - Line 4a
CRISIS TEXT LINE PROVIDED FREE, 24/7, HIGH-QUALITY TEXT-BASED MENTAL HEALTH SUPPORT AND CRISIS INTERVENTION BY EMPOWERING A COMMUNITY OF TRAINED VOLUNTEERS AND PAID SUPERVISORS TO SUPPORT PEOPLE IN THEIR MOMENTS OF NEED. ANYONE CAN TEXT FROM ANYWHERE IN THE UNITED STATES, ANYTIME. A LIVE, TRAINED CRISIS COUNSELOR RECEIVES THE TEXT AND RESPONDS FROM A SECURE ONLINE PLATFORM. IN 2022, PEOPLE IN CRISIS INITIATED MORE THAN 1.3 MILLION CONVERSATIONS WITH CRISIS TEXT LINE AND NEARLY 40 MILLION INDIVIDUAL MESSAGES WERE EXCHANGED BY THOSE IN NEED. CRISIS TEXT LINE RECRUITS, TRAINS, DEVELOPS, AND RETAINS VOLUNTEERS TO APPROPRIATELY COMMUNICATE WITH AND PROMOTE CRISIS TEXT LINE, AS A SERVICE TO ALL COMMUNITIES THROUGHOUT THE ENTIRE COUNTRY. SUPERVISORS SUPPORT AND OVERSEE THE VOLUNTEER CRISIS COUNSELOR AND ALL TEXTS ON THE CRISIS TEXT LINE PLATFORM IN REAL TIME.
CRISIS TEXT LINE'S MISSION RELIES ON INNOVATIVE TECHNOLOGY TO SUPPORT THE 24/7 TEXTING AND CHAT MENTAL HEALTH CRISIS INTERVENTION PLATFORM. THE TECHNOLOGY TEAM IS RESPONSIBLE FOR CODING, REFINING, AND SUPPORTING THE CRISIS TEXT LINE TEXTING AND CHAT PLATFORM AS WELL AS MAINTAINING AND UPDATING A LEARNING MANAGEMENT SYSTEM AS PART OF THE PLATFORM. THE TEAM'S ROLE INCLUDES ENGINEERING, PRODUCT, DESIGN, DATA, AND ANALYTICS. IN 2022, CRISIS TEXT LINE LAUNCHED THE FIRST CRISIS-RESPONSE SERVICE OF ITS KIND IN THE UNITED STATES, PROVIDING FREE, 24/7 SUPPORT FOR SPANISH SPEAKERS. THIS PLANNING, DEVELOPMENT AND IMPLEMENTATION FROM THE ENGINEERING, PRODUCT, AND TECHNOLOGY TEAM WAS PARAMOUNT TO THIS LAUNCH. IN DECEMBER OF 2022, CRISIS TEXT LINE HAD A SOFT LAUNCH OF THEIR WEB CHAT SERVICE AND AVERAGED APPROXIMATELY 580 CONVERSATIONS PER DAY IN ITS INITIAL LAUNCH.
CRISIS TEXT LINE HAS A DEDICATED TEAM OF RESEARCH SCIENTISTS THAT LEAD RIGOROUS MENTAL HEALTH RESEARCH EFFORTS TO EVIDENCE AND AMPLIFY CRISIS TEXT LINE IMPACT FOR TEXTERS, VOLUNTEERS, AND COMMUNITIES. CRISIS TEXT LINE RESEARCH AND IMPACT STUDIES AIM TO STRENGTHEN MENTAL HEALTH POLICY, PRACTICE, AND SYSTEMS IN THE BROADER FIELD NATIONALLY AND GLOBALLY. IN OCTOBER 2022, CRISIS TEXT LINE PUBLISHED THEIR FULL REPORT OF YOUTH RESILIENCE. WWW.CRISISTEXTLINE.ORG/WP-CONTENT/UPLOADS/2022/10/FULL-REPORT-2022_YOUTH-RESILIENCE.PDF. IN 2022, CRISIS TEXT LINE PUBLISHED ITS "UNITED IN EMPATHY" REPORT: WWW.CRISISTEXTLINE.ORG/UNITED-IN-EMPATHY-2022-REPORT. THE RESEARCH REPORT FOCUSES ON THE ISSUES THAT TEXTERS DISCUSSED WITH CRISIS TEXT LINE AND THE COPING STRATEGIES THAT HELPED THEM FEEL BETTER. RESEARCH AND DEVELOPMENT BLOGS AND PUBLISHED STUDIES ARE PUBLISHED AND SHARED PUBLICLY AT: HTTPS://RESEARCH.CRISISTEXTLINE.ORG/.
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Board, Officers & Key Employees
| Name (title) | Role | Hours | Compensation |
|---|---|---|---|
Dena Trujillo Chief Executive Officer | OfficerTrustee | 50 | $348,583 |
Harry Brandler President | OfficerTrustee | 0.5 | $0 |
Rob Stavis Treasurer | OfficerTrustee | 0.5 | $0 |
Dr Alfiee Breland-Noble Director | Trustee | 0.5 | $0 |
Lisa Fetterman Director | Trustee | 0.5 | $0 |
Dr Andres Monroy-Hernandez Director | Trustee | 0.5 | $0 |
Outside Vendors & Contractors
| Vendor Name (Service) | Service Year | Compensation |
|---|---|---|
Velocity Global Llc Outsourced International Staffing | 12/30/22 | $501,022 |
Andela Inc Software Development Contractors | 12/30/22 | $430,573 |
Amazon Web Services Data Housing And Hosting | 12/30/22 | $907,034 |
Twilio Inc Text And Data Usage | 12/30/22 | $256,678 |
Gray Scalable Llc Recruiting And Hr Consulting | 12/30/22 | $262,000 |
Financial Statements
| Statement of Revenue | |
|---|---|
| Federated campaigns | $0 |
| Membership dues | $0 |
| Fundraising events | $0 |
| Related organizations | $0 |
| Government grants | $100,000 |
| All other contributions, gifts, grants, and similar amounts not included above | $10,141,918 |
| Noncash contributions included in lines 1a–1f | $0 |
| Total Revenue from Contributions, Gifts, Grants & Similar | $10,241,918 |
| Total Program Service Revenue | $5,154,142 |
| Investment income | $73,642 |
| Tax Exempt Bond Proceeds | $0 |
| Royalties | $0 |
| Net Rental Income | $2,801 |
| Net Gain/Loss on Asset Sales | $0 |
| Net Income from Fundraising Events | $0 |
| Net Income from Gaming Activities | $0 |
| Net Income from Sales of Inventory | $0 |
| Miscellaneous Revenue | $0 |
| Total Revenue | $15,474,145 |
| Statement of Expenses | |
|---|---|
| Grants and other assistance to domestic organizations and domestic governments. | $0 |
| Grants and other assistance to domestic individuals. | $0 |
| Grants and other assistance to Foreign Orgs/Individuals | $0 |
| Benefits paid to or for members | $0 |
| Compensation of current officers, directors, key employees. | $970,636 |
| Compensation of current officers, directors, key employees. | $636,739 |
| Compensation to disqualified persons | $0 |
| Other salaries and wages | $19,429,221 |
| Pension plan accruals and contributions | $747,070 |
| Other employee benefits | $3,895,496 |
| Payroll taxes | $1,963,460 |
| Fees for services: Management | $0 |
| Fees for services: Legal | $210,900 |
| Fees for services: Accounting | $280,706 |
| Fees for services: Lobbying | $250,000 |
| Fees for services: Fundraising | $0 |
| Fees for services: Investment Management | $0 |
| Fees for services: Other | $1,208,034 |
| Advertising and promotion | $538,036 |
| Office expenses | $55,213 |
| Information technology | $3,764,872 |
| Royalties | $0 |
| Occupancy | $956,129 |
| Travel | $128,506 |
| Payments of travel or entertainment expenses for any federal, state, or local public officials | $0 |
| Conferences, conventions, and meetings | $21,146 |
| Interest | $0 |
| Payments to affiliates | $0 |
| Depreciation, depletion, and amortization | $17,006 |
| Insurance | $58,690 |
| All other expenses | $230,000 |
| Total functional expenses | $34,725,121 |
| Balance Sheet | |
|---|---|
| Cash—non-interest-bearing | $5,198,962 |
| Savings and temporary cash investments | $16,285,415 |
| Pledges and grants receivable | $32,822 |
| Accounts receivable, net | $650,538 |
| Loans from Officers, Directors, or Controlling Persons | $0 |
| Loans from Disqualified Persons | $0 |
| Notes and loans receivable | $0 |
| Inventories for sale or use | $0 |
| Prepaid expenses and deferred charges | $468,777 |
| Net Land, buildings, and equipment | $144,653 |
| Investments—publicly traded securities | $0 |
| Investments—other securities | $0 |
| Investments—program-related | $0 |
| Intangible assets | $0 |
| Other assets | $442,146 |
| Total assets | $23,223,313 |
| Accounts payable and accrued expenses | $2,746,187 |
| Grants payable | $0 |
| Deferred revenue | $1,133,833 |
| Tax-exempt bond liabilities | $0 |
| Escrow or custodial account liability | $0 |
| Loans and other payables to any current Officer, Director, or Controlling Person | $0 |
| Secured mortgages and notes payable | $0 |
| Unsecured mortgages and notes payable | $0 |
| Other liabilities | $472,382 |
| Total liabilities | $4,352,402 |
| Net assets without donor restrictions | $18,870,911 |
| Net assets with donor restrictions | $0 |
| Capital stock or trust principal, or current funds | $0 |
| Paid-in or capital surplus, or land, building, or equipment fund | $0 |
| Retained earnings, endowment, accumulated income, or other funds | $0 |
| Total liabilities and net assets/fund balances | $23,223,313 |