Info Line Of San Diego County

BRING TOGETHER ORGANIZATIONS TO HELP PEOPLE ACCESS SERVICES AND PROVIDE DATA FOR COMMUNITY PLANNING.

2-1-1 INFORMATION AND REFERRAL SERVICES: 2-1-1 IS A FREE, 24-HOUR CONFIDENTIAL PHONE SERVICE AND SEARCHABLE ONLINE DATABASE. BY DIALING 2-1-1, PEOPLE ARE LINKED TO A TRAINED COMMUNITY CONNECTOR WHO CONDUCTS COMPREHENSIVE ELIGIBILITY SCREENINGS AND NEEDS ASSESSMENTS TO GAIN AN UNDERSTANDING OF EACH PERSON'S UNIQUE SITUATION. WE MATCH EACH PERSON'S NEEDS WITH AVAILABLE COMMUNITY RESOURCES AND WORK WITH THEM AS WELL AS WITH NONPROFIT AND GOVERNMENT SERVICES TO ENSURE THEY RECEIVE THE SUPPORT NECESSARY TO MEET THEIR NEEDS TO IMPROVE THEIR QUALITY OF LIFE. REFERRALS OFTEN INCLUDE 2-1-1'S OWN IN-DEPTH SERVICES INCLUDING PUBLIC ASSISTANCE ENROLLMENT SERVICES OR HEALTH, HOUSING OR MILITARY/VETERAN NAVIGATION SERVICES.DURING DISASTERS OR PUBLIC HEALTH CRISES, 2-1-1 IS ACTIVATED AS THE PRIMARY NUMBER FOR THE PUBLIC TO CALL TO PROVIDE OFFICIAL INFORMATION ON BEHALF OF THE LOCAL COUNTY GOVERNMENT. DURING THIS TIME, 2-1-1 PROVIDES RUMOR CONTROL, TREND REPORTING AND INVALUABLE DATA COLLECTION AND REPORTING TO THE COUNTY, REPORTING ON COMMUNITY UNMET NEEDS AND ACTING AS THE CENTRAL COMMUNICATIONS POINT FOR OTHER COMMUNITY AGENCIES AND NON-GOVERNMENTAL ORGANIZATIONS.

ENROLLMENT SERVICES: ONE OF 2-1-1 SAN DIEGO'S HIGHEST PROFILE ACTIVITIES, IN CLOSE PARTNERSHIP WITH THE COUNTY OF SAN DIEGO AND THE CALIFORNIA DEPARTMENT OF SOCIAL SERVICES, IS OVER-THE-PHONE APPLICATION ASSISTANCE FOR CALFRESH, MEDI-CAL, COVERED CALIFORNIA, ENERGY SAVINGS ASSISTANCE AND CARE UTILITY ASSISTANCE, AND H2O WATER BILL PAYMENT ASSISTANCE. BY COMPLETING APPLICATIONS FOR CLIENTS OVER THE PHONE, 2-1-1 IS HELPING TO BRIDGE THE GAP BETWEEN SEEKING AND RECEIVING PUBLIC BENEFITS. THIS UNIQUE OVER-THE-PHONE WORK HELPS ELIMINATE BARRIERS TO IN-PERSON ENROLLMENT, SUCH AS TRANSPORTATION, CHILDCARE OR PHYSICAL LIMITATIONS. TO GET CONNECTED, PEOPLE CAN CALL 2-1-1 OR VISIT WWW.2ENROLLME.ORG TO MAKE AN APPOINTMENT. ANNUALLY 2-1-1 COMPLETES OVER 10,000 APPLICATIONS, WITH A 65% ENROLLMENT RATE AND AN AVERAGE MONTHLY BENEFIT AMOUNT OF $165 PER HOUSEHOLD, GENERATING OVER $33 MILLION ECONOMIC STIMULUS TO SAN DIEGO COUNTY.

NAVIGATION SERVICES: 2-1-1 NAVIGATORS PROVIDE ONGOING SERVICES TO PEOPLE WITH COMPLEX NEEDS REQUIRING ADDITIONAL CARE COORDINATION, ADVOCACY, AND SUPPORT. HEALTH NAVIGATORS WORK ONE-ON-ONE WITH PEOPLE EXPERIENCING ISSUES IN ACCESSING CARE AND/OR MANAGING COMPLEX HEALTH NEEDS AND CONDITIONS, PROVIDING SUPPORT TO ADDRESS MULTIPLE NEEDS ACROSS THEIR SOCIAL DETERMINANTS OF HEALTH (HEALTH, HOUSING, NUTRITION, EMPLOYMENT, TRANSPORTATION, SAFETY, ETC.). USING HEALTH COACHING AND MOTIVATIONAL INTERVIEWING, HEALTH NAVIGATORS CREATE GOALS AND CARE PLANS WHICH COULD INCLUDE ESTABLISHING A MEDICAL HOME, ACCESSING PRESCRIPTION ASSISTANCE PROGRAMS, PROGRAM ENROLLMENT ASSISTANCE, AND ACCESSING RESOURCES THROUGH 2-1-1'S DATABASE. HEALTH NAVIGATORS SERVE MORE THAN 6,115 INDIVIDUALS EACH YEAR.HOUSING NAVIGATORS WORK ONE-ON-ONE WITH PEOPLE WHO ARE HOMELESS OR AT RISK OF BECOMING HOMELESS. FOR THOSE THAT ARE HOMELESS, HOUSING NAVIGATORS HELP THEM FIND THE SUPPORT THEY NEED TO SECURE AND MAINTAIN SHELTER. FOR THOSE AT RISK OF BECOMING HOMELESS, HOUSING NAVIGATORS ASSESS THEIR HOUSING SITUATION, CONNECTING THEM TO HOUSING ASSISTANCE PROGRAMS, AND HELPING THEM BUDGET TO BE ABLE TO MAINTAIN THEIR UTILITY, HOUSING AND OTHER RECURRING PAYMENTS. HOUSING NAVIGATORS SERVE MORE THAN 5,000 INDIVIDUALS EACH YEAR.MILITARY AND VETERAN NAVIGATORS HAVE SERVED IN THE MILITARY, CONTINUE TO SERVE IN THE RESERVES, OR ARE MILITARY SPOUSES. THEY UNDERSTAND THE RIGORS OF THE MILITARY AND MILITARY FAMILY LIFE AND PROVIDE NAVIGATION SERVICES TO MILITARY SERVICE MEMBERS, VETERANS AND THEIR FAMILIES. THROUGH THIS PEER-TO-PEER MODEL, NAVIGATORS HAVE THE CULTURAL COMPETENCY NECESSARY TO ADDRESS UNIQUE NEEDS AND CONCERNS, WHILE ALSO OFFERING DETAILED GUIDANCE THROUGH TRANSITIONING BACK TO CIVILIAN LIFE, MANAGING COMPLEX VETERAN BENEFITS AND LEGAL ISSUES RELATED TO THEIR DISCHARGE, AS WELL AS MENTAL AND PHYSICAL HEALTH NEEDS. MILITARY AND VETERAN NAVIGATORS SERVE MORE THAN 5,000 CLIENTS EACH YEAR.

COMMUNITY INFORMATION EXCHANGE (CIE): RECOGNIZING THAT SOCIAL FACTORS SIGNIFICANTLY IMPACT HEALTH OUTCOMES AND SPENDING, 2-1-1 DEVELOPED THE COMMUNITY INFORMATION EXCHANGE (CIE), AN ECOSYSTEM UTILIZING A CLOUD-BASED PLATFORM AND A TRUSTED NETWORK OF MULTIDISCIPLINARY SERVICE PROVIDERS (OVER 110 AND GROWING) TO SHARE DATA TO BETTER UNDERSTAND A CLIENT'S HEALTH AND SOCIAL NEEDS AND ACCESS TAILORED COMMUNITY SERVICES TO MEET THEIR NEEDS HOLISTICALLY. THE CIE USES A SHARED LANGUAGE, AN INTEROPERABLE TECHNOLOGY PLATFORM, AND INTEGRATED DATA TO DELIVER ENHANCED COMMUNITY CARE PLANNING. BY FOCUSING ON THESE CORE COMPONENTS, THE CIE ENABLES COMMUNITIES TO SHIFT AWAY FROM A REACTIVE APPROACH TO PROVIDING CARE TO ONE THAT ENABLES PARTNERS TO INTEGRATE DATA FROM MULTIPLE SOURCES AND MAKE BI-DIRECTIONAL REFERRALS TO CREATE A LONGITUDINAL RECORD THAT PROMOTES A PROACTIVE, HOLISTIC, PERSON-CENTERED SYSTEM OF CARE. THIS PERSON-CENTERED MODEL OFFERS PROACTIVE CARE WHILE COLLECTING SHARED OUTCOME MEASUREMENTS THAT CAN APPLY INNOVATIVE SOLUTIONS THROUGH POLICY AND SYSTEMS CHANGE AND HAS BEEN REPLICATED ACROSS THE COUNTRY.