211 Palm Beach Treasure Coast Inc

SEE SCHEDULE O

RESOURCE CENTER: 211 HELPLINE, A CRISIS HOTLINE AND COMMUNITY HELPLINE, OPERATES 24 HOURS A DAY, 7 DAYS A WEEK, 365 DAYS A YEAR. IN OUR FISCAL YEAR JULY 2022- JUNE 2023, 211'S HIGHLY TRAINED RESOURCE CENTER SPECIALISTS RESPONDED TO 131,353 REQUESTS FOR HELP VIA PHONE, TEXT, EMAIL, AND AN ADDITIONAL 79,586 ONLINE CHAT, AND SELF-SERVICE DATABASE INQUIRIES, FOR A TOTAL UTILIZATION OF 210,939 REQUESTS FOR HELP FROM PALM BEACH, MARTIN, ST. LUCIE, INDIAN RIVER AND OKEECHOBEE COUNTY RESIDENTS. OF THESE, 47,542 WERE RELATED TO MENTAL HEALTH AND ADDICTION ISSUES, INCLUDING 5,272 SUICIDE-RELATED REQUESTS FOR HELP REQUIRING INTENSIVE SUPPORT AND LIFE-SAVING ASSISTANCE. (CONTINUED ON SCHEDULE O)ADDITIONALLY, 128,248 REFERRALS, REQUIRING ASSESSMENT OF NEEDS ALONG WITH SUPPORTIVE GUIDANCE, WERE MADE FOR 142,685 EXPRESSED COMMUNITY NEEDS FROM THOSE WHO WE SERVE. THIS PROGRAM HAS BEEN IN OPERATION SINCE 1971 AND IS NATIONALLY ACCREDITED BY INFORM USA (FORMERLY AIRS) AND THE AMERICAN ASSOCIATION OF SUICIDOLOGY (AAS) TO PROVIDE INFORMATION AND REFERRAL SERVICES ALONG WITH CRISIS INTERVENTION AND SUICIDE PREVENTION SERVICES. FURTHER, ALL SERVICES ARE FREE, CONFIDENTIAL AND SERVICES ARE AVAILABLE VIA PHONE, CHAT, TEXT AND EMAIL IN ADDITION TO THE ONLINE DATABASE ON OUR WEBSITE. 211 HAS BEEN A RELIABLE RESOURCE FOR THE COMMUNITY THROUGH HARSH ECONOMIC CONDITIONS AND ONGOING HOUSING CRISIS, PROVIDING EMOTIONAL SUPPORT, INFORMATION, AND LINKAGES TO RESOURCES FOR THOSE WHO ARE STRUGGLING TO OVERCOME CRISIS SITUATIONS AND MEET THEIR BASIC NEEDS. OUR COMMUNITY RELIES ON THE 211 HELPLINE, 24 HOURS A DAY, 7 DAYS A WEEK, ESPECIALLY DURING TIMES OF DISASTER, AS OUR HIGHLY TRAINED RESOURCE CENTER SPECIALISTS HELP THEM FACE THE CHALLENGES OF EVERYDAY LIFE AND RESOLVE THEIR UNIQUE CRISIS SITUATIONS.

ELDER CRISIS OUTREACH: 211'S ELDER CRISIS OUTREACH (ECO) PROGRAM PROVIDES SHORT-TERM CRISIS INTERVENTION AND CASE MAMAGEMENT TO VULNERABLE ELDERS (AGED 60 AND UP) IN PALM BEACH COUNTY WHO ARE AT AN INCREASED RISK OF EXPERIENCING A CRISIS EVENT. THESE ELDERS MAY NOT HAVE THE PHYSICAL STRENGTH, THE FINANCIAL RESOURCES OR THE FAMILY OR CAREGIVER SUPPORT TO DEAL WITH A CRISIS ALONE AND ARE UNSURE OF HOW TO ACCESS RESOUCES OR WHO TO TURN FOR HELP. (CONTINUED ON SCHEDULE O)THIS PROGRAM HAS BEEN IN OPERATION SINCE 1985, PROVIDING SKILLED ADVOCACY, CRISIS INTERVENTION, AND CARE COORDINATION SERVICES BY WAY OF OUR EXPERIENCED STAFF. OUR DEDICATED ECO ADVOCATES CONDUCT ASSESSMENTS ON EACH CLIENT, EVEN VISITING THEIR HOME IF NEEDED, AND PROVIDE THEM WITH SHORT-TERM ASSISTANCE AND CONNECTIONS TO APPROPRIATE SERVICES TO HELP THEM STABILIZE OR RESOLVE THEIR UNIQUE AND OFTEN COMPLEX CHALLENGES. THIS PROGRAM HAS BEEN ESPECIALLY VALUABLE TO PALM BEACH COUNTY SENIORS WHO OFTEN FACE IMPOSSIBLE CHOICES DUE TO FINANCIAL HARDSHIP, DECLINING HEALTH, AND SOCIAL ISOLATION. IN OUR PREVIOUS FISCAL YEAR FROM JULY 2022- JUNE 30, 2023, OUR ECO PROGRAM SERVED A TOTAL OF 598 PALM BEACH COUNTY ELDERS.

HELP ME GROW: THE HELP ME GROW (HMG) PROGRAM HOUSED AT 211 PALM BEACH/TREASURE COAST WAS LAUNCHED IN 2014 AS PART OF A NATIONAL AND STATEWIDE INITIATIVE WITH 211 SERVING AS THE CENTRAL ACCESS POINT. THE PROGRAM IS DESIGNED TO IDENTIFY CHILDREN (AGED 0-8) RESIDING WITHIN PALM BEACH COUNTY AND THE TREASURE COAST WHO ARE AT-RISK FOR DEVELOPMENTAL OR BEHAVIORAL CONCERNS AND CONNECT THEIR FAMILIES WITH COMMUNITY-BASED PROGRAMS FOR HEALTH, DEVELOPMENTAL AND BEHAVIORAL SERVICES. (CONTINUED ON SCHEDULE O)OUR HMG CARE COORDINATORS ARE KNOWLEDGEABLE ABOUT THE LOCAL HEALTH AND HUMAN SERVICES NETWORK AND SKILLED AT PROVIDING THESE COMPLETELY FREE SCREENINGS TO IDENTIFY POTENTIAL DEVELOPMENTAL CONCERNS TO HELP PROVIDE EARLY INTERVENTION AND IMPROVED OUTCOMES FOR THESE CHILDREN AND THEIR FAMILIES. IN OUR PREVIOUS FISCAL YEAR FROM JULY 2022- JUNE 2023, HMG PROVIDED SUPPORT, REFERRALS, AND INFORMATION TO 879 FAMILIES WITH A TOTAL OF 960 CHILDREN AND COMPLETED 1,945 SCREENINGS THROUGHOUT PALM BEACH COUNTY AND THE TREASURE COAST.