Al-Anon Family Group Headquarters Inc

IN 2021, THE ORGANIZATION UPGRADED ITS ONLINE STORE CAPABILITIES, ENHANCING THE USER EXPERIENCE AND OFFERING ITS TRILINGUAL LITERATURE ONLINE TO SPANISH- AND FRENCH-SPEAKING MEMBERS FOR THE FIRST TIME; COMPLETED ITS TRIANNUAL MEMBERSHIP SURVEY, GATHERING DATA FROM MORE THAN 16,000 MEMBERS (A 23% INCREASE OVER 2018 RESPONSE) AND COLLECTING CONTACT INFORMATION FROM THOSE MEMBERS WILLING TO PARTICIPATE IN ITS FIRST LONGITUDINAL STUDY SCHEDULED TO LAUNCH IN 2022; AND FINALIZED THE MANUSCRIPT FOR ITS NEXT PIECE OF LITERATURE, A NEW DAILY READER. THE ORGANIZATION ALSO ENGAGED A CONSULTANT TO EVALUATE STAFF COMPENSATION WITH THE RESULTS CONFIRMING POSITIVE ALIGNMENT OF ITS COMPENSATION STRUCTURE WITH ITS PHILOSOPHY. IN RESPONSE TO THE CONTINUED GLOBAL COVID-19 PANDEMIC, THE ORGANIZATION OPERATED AT LOWER STAFFING LEVELS THAN USUAL THROUGHOUT THE YEAR, LIMITING SERVICES WHEN POSSIBLE AND ADAPTING WHEREVER POSSIBLE.

MEMBER SERVICES: ADVISES NEW GROUPS ON ORGANIZATIONAL MATTERS AND ASSISTS ALL GROUPS ON POLICY AND OPERATIONAL MATTERS. COORDINATES THE ANNUAL CONFERENCE OF DELEGATES FROM THE UNITED STATES, CANADA AND PUERTO RICO THAT RECOMMENDS ORGANIZATIONAL POLICIES AND GIVES CONCEPTUAL APPROVAL FOR DEVELOPMENT OF NEW SERVICES AND LITERATURE. SHARES INFORMATION WITH GROUPS AND RELATED ORGANIZATIONS OUTSIDE THE UNITED STATES, CANADA AND PUERTO RICO; COORDINATES THE BI-ANNUAL INTERNATIONAL DELEGATE MEETING; AND VISITS INTERNATIONAL ORGANIZATIONS AND GROUPS TO LEND SUPPORT AND TO PROVIDE INFORMATION. MAINTAINS GROUP AND ORGANIZATION RECORDS AND HISTORY FOR ARCHIVAL RETRIEVAL.

COMMUNICATION AND OUTREACH SERVICES: DEVELOPS CONTENT AND DESIGNS BOOKS, PAMPHLETS, MAGAZINES, AND OTHER PUBLICATIONS THAT SUPPORT THE ORGANIZATION'S MISSION. CONDUCTS OUTREACH TO INCREASE VISIBILITY FOR FAMILIES AND FRIENDS OF ALCOHOLICS TO THE ORGANIZATION'S MISSION AND SERVICE THROUGH DIGITAL CONTENT, SOCIAL MEDIA PRESENCE, PUBLIC SERVICE ANNOUNCEMENTS ACROSS THE UNITED STATES AND CANADIAN MEDIA, AND PARTICIPATION IN PROFESSIONAL NETWORKS AND CONFERENCES. CONDUCTS MEMBERSHIP SURVEYS TO GATHER STATISTICS REGARDING THE SUCCESS OF THE ORGANIZATION'S PROGRAMS IN ACHIEVING ITS MISSION.

LITERATURE DISTRIBUTION SERVICES: PRINTS, WAREHOUSES, AND SHIPS PRINTED LITERATURE AND MAGAZINES. PROVIDES CUSTOMER SERVICE TO MEMBERS ORDERING LITERATURE AND RESOLVING SHIPPING AND OTHER-RELATED LITERATURE DISTRIBUTION PROBLEMS.