Consumer Satisfaction Services Inc
- Assets
- $177.7k
- Revenue
- $510.5k
- Investments
- $0.0
- Employees
- 13
- Location
- Harrisburg, PA
- Founding
- 09/2002
- Data as of
- 06/2021
- EIN
- 02-0578157
Organization Overview
Consumer Satisfaction Services Inc is located in Harrisburg, PA. The organization was established in 2002. According to its NTEE Classification (F05) the organization is classified as: Research Institutes & Public Policy Analysis, under the broad grouping of Mental Health & Crisis Intervention and related organizations. As of 06/2021, Consumer Satisfaction Services Inc employed 13 individuals. This organization is an independent organization and not affiliated with a larger national or regional group of organizations. Consumer Satisfaction Services Inc is a 501(c)(3) and as such, is described as a "Charitable or Religous organization or a private foundation" by the IRS.
For the year ending 06/2021, Consumer Satisfaction Services Inc generated $510.5k in total revenue. This represents relatively stable growth, over the past 7 years the organization has increased revenue by an average of 4.5% each year. All expenses for the organization totaled $500.5k during the year ending 06/2021. While expenses have increased by 5.6% per year over the past 7 years. They've been increasing with an increasing level of total revenue. You can explore the organizations financials more deeply in the financial statements section below.
Form
990
Mission & Program ActivityExcerpts From the 990 Filing
TAX YEAR
2021
Describe the Organization's Mission:
Part 3 - Line 1
TO CONTRIBUTE TO THE DEVELOPMENT OF AN EFFECTIVE AND COOPERATIVE BEHAVIORAL HEALTH SYSTEM
Describe the Organization's Program Activity:
Part 3 - Line 4a
CONSUMER SATISFACTION SERVICES IS A RECOVERY BASED, CONSUMER DRIVEN ORGANIZATION THAT ASSESSES THE QUALITY OF BEHAVIORAL HEALTH SERVICES TO PROMOTE QUALITY ASSURANCE THEREBY ASSURING CONTINUOUS QUALITY IMPROVEMENT IN PARTNERSHIP WITH STAKEHOLDERS.
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Board, Officers & Key Employees
| Name (title) | Role | Hours | Compensation |
|---|---|---|---|
Jessica Paul Executive Director | Officer | 40 | $106,415 |
Steve Barndt Chairman | OfficerTrustee | 3 | $0 |
Traci Schaeffer Vice Chairman | OfficerTrustee | 3 | $0 |
Chris Kroft Treasurer | OfficerTrustee | 3 | $0 |
Deborah Allen Secretary | OfficerTrustee | 3 | $0 |
Lisa Arifer-Polcha Member At Large | Trustee | 1 | $0 |
Financial Statements
| Statement of Revenue | |
|---|---|
| Total Revenue from Contributions, Gifts, Grants & Similar | $0 |
| Investment income | $116 |
| Tax Exempt Bond Proceeds | $0 |
| Royalties | $0 |
| Net Rental Income | $0 |
| Net Gain/Loss on Asset Sales | $0 |
| Net Income from Fundraising Events | $0 |
| Net Income from Gaming Activities | $0 |
| Net Income from Sales of Inventory | $0 |
| Miscellaneous Revenue | $0 |
| Total Revenue | $510,471 |
| Statement of Expenses | |
|---|---|
| Grants and other assistance to domestic individuals. | $0 |
| Grants and other assistance to Foreign Orgs/Individuals | $0 |
| Benefits paid to or for members | $0 |
| Compensation of current officers, directors, key employees. | $121,206 |
| Compensation to disqualified persons | $0 |
| Other salaries and wages | $122,457 |
| Pension plan accruals and contributions | $0 |
| Other employee benefits | $50,482 |
| Payroll taxes | $18,640 |
| Fees for services: Management | $0 |
| Fees for services: Legal | $0 |
| Fees for services: Accounting | $2,915 |
| Fees for services: Lobbying | $0 |
| Fees for services: Fundraising | $0 |
| Fees for services: Investment Management | $0 |
| Fees for services: Other | $19,159 |
| Advertising and promotion | $0 |
| Office expenses | $2,804 |
| Information technology | $0 |
| Royalties | $0 |
| Occupancy | $74,390 |
| Travel | $1,580 |
| Payments of travel or entertainment expenses for any federal, state, or local public officials | $0 |
| Conferences, conventions, and meetings | $1,597 |
| Interest | $2,655 |
| Payments to affiliates | $0 |
| Depreciation, depletion, and amortization | $5,841 |
| Insurance | $3,579 |
| All other expenses | $0 |
| Total functional expenses | $500,497 |
| Balance Sheet | |
|---|---|
| Cash—non-interest-bearing | $149,444 |
| Savings and temporary cash investments | $0 |
| Pledges and grants receivable | $0 |
| Accounts receivable, net | $0 |
| Loans from Officers, Directors, or Controlling Persons | $0 |
| Loans from Disqualified Persons | $0 |
| Notes and loans receivable | $0 |
| Inventories for sale or use | $0 |
| Prepaid expenses and deferred charges | $0 |
| Investments—publicly traded securities | $0 |
| Investments—other securities | $0 |
| Investments—program-related | $0 |
| Intangible assets | $0 |
| Other assets | $8,237 |
| Total assets | $177,667 |
| Accounts payable and accrued expenses | $4,196 |
| Grants payable | $0 |
| Deferred revenue | $0 |
| Tax-exempt bond liabilities | $0 |
| Escrow or custodial account liability | $5,053 |
| Loans and other payables to any current Officer, Director, or Controlling Person | $0 |
| Secured mortgages and notes payable | $0 |
| Unsecured mortgages and notes payable | $0 |
| Other liabilities | $6,579 |
| Total liabilities | $15,828 |
| Net assets without donor restrictions | $0 |
| Net assets with donor restrictions | $0 |
| Capital stock or trust principal, or current funds | $0 |
| Paid-in or capital surplus, or land, building, or equipment fund | $0 |
| Total liabilities and net assets/fund balances | $161,839 |
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| Organization Name | Assets | Revenue |
|---|---|---|
National Alliance For Research On Schizophrenia And Depression Inc New York, NY | $44,896,085 | $18,359,337 |
Friends Research Institute Inc Baltimore, MD | $7,459,546 | $8,548,377 |
Foundation Of Cognitive Therapy And Research Bala Cynwyd, PA | $13,423,917 | $6,963,701 |
The Addiction Policy Forum North Bethesda, MD | $1,167,603 | $801,817 |
West Virginia Drug Intervention Institute Inc Charleston, WV | $1,283,557 | $1,334,543 |
Rosenthal Center For Addiction Studies Inc New York, NY | $581,932 | $900,034 |
Street Addiction Institute Incorporated Syracuse, NY | $54,903 | $483,763 |
Consumer Satisfaction Services Inc Harrisburg, PA | $177,667 | $510,471 |
Center For Havening Research And Training Inc Roslyn, NY | $149,990 | $206,999 |
Institute For The Study Of Conflict Transformation Inc Dayton, OH | $66,325 | $0 |
American Academy Of Health Behavior Inc Rudolph, OH | $195,785 | $0 |
Foundation Of Science And Spirituality Marysville, OH | $71,150 | $91,859 |