Consumer Satisfaction Services Inc
- Assets
- $229.0k
- Revenue
- $622.5k
- Investments
- $0.0
- Employees
- 11
- Location
- Harrisburg, PA
- Founding
- 09/2002
- Data as of
- 06/2023
- EIN
- 02-0578157
Organization Overview
Consumer Satisfaction Services Inc is located in Harrisburg, PA. The organization was established in 2002. According to its NTEE Classification (F05) the organization is classified as: Research Institutes & Public Policy Analysis, under the broad grouping of Mental Health & Crisis Intervention and related organizations. As of 06/2023, Consumer Satisfaction Services Inc employed 11 individuals. This organization is an independent organization and not affiliated with a larger national or regional group of organizations. Consumer Satisfaction Services Inc is a 501(c)(3) and as such, is described as a "Charitable or Religous organization or a private foundation" by the IRS.
For the year ending 06/2023, Consumer Satisfaction Services Inc generated $622.5k in total revenue. This represents relatively stable growth, over the past 7 years the organization has increased revenue by an average of 6.1% each year. All expenses for the organization totaled $606.9k during the year ending 06/2023. While expenses have increased by 6.2% per year over the past 7 years. They've been increasing with an increasing level of total revenue. You can explore the organizations financials more deeply in the financial statements section below.
Form
990
Mission & Program ActivityExcerpts From the 990 Filing
TAX YEAR
2023
Describe the Organization's Mission:
Part 3 - Line 1
TO CONTRIBUTE TO THE DEVELOPMENT OF AN EFFECTIVE AND COOPERATIVE BEHAVIORAL HEALTH SYSTEM.
Describe the Organization's Program Activity:
Part 3 - Line 4a
CONSUMER SATISFACTION SERVICES IS A RECOVERY BASED, CONSUMER DRIVEN ORGANIZATION THAT ASSESSES THE QUALITY OF BEHAVIORAL HEALTH SERVICES TO PROMOTE QUALITY ASSURANCE HEREBY ASSURING CONTINOUS QUALITY IMPROVEMENT PARTNERSHIP WITH STAKEHOLDERS.
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Board, Officers & Key Employees
| Name (title) | Role | Hours | Compensation |
|---|---|---|---|
Jessica Paul Executive Di | Officer | 40 | $116,121 |
Deborah Allen Secretary | OfficerTrustee | 1 | $0 |
Lisa Arifer-Polcha Member | Trustee | 1 | $0 |
Steve Barndt Chairman | OfficerTrustee | 1 | $0 |
Christopher Kroft Treasurer | OfficerTrustee | 1 | $0 |
Traci Schaeffer Vice Chairma | OfficerTrustee | 1 | $0 |
Financial Statements
| Statement of Revenue | |
|---|---|
| Federated campaigns | $0 |
| Membership dues | $0 |
| Fundraising events | $0 |
| Related organizations | $0 |
| Government grants | $0 |
| All other contributions, gifts, grants, and similar amounts not included above | $0 |
| Noncash contributions included in lines 1a–1f | $0 |
| Total Revenue from Contributions, Gifts, Grants & Similar | $0 |
| Total Program Service Revenue | $619,836 |
| Investment income | $421 |
| Tax Exempt Bond Proceeds | $0 |
| Royalties | $0 |
| Net Rental Income | $0 |
| Net Gain/Loss on Asset Sales | $0 |
| Net Income from Fundraising Events | $0 |
| Net Income from Gaming Activities | $0 |
| Net Income from Sales of Inventory | $0 |
| Miscellaneous Revenue | $0 |
| Total Revenue | $622,453 |
| Statement of Expenses | |
|---|---|
| Grants and other assistance to domestic organizations and domestic governments. | $0 |
| Grants and other assistance to domestic individuals. | $0 |
| Grants and other assistance to Foreign Orgs/Individuals | $0 |
| Benefits paid to or for members | $0 |
| Compensation of current officers, directors, key employees. | $144,501 |
| Compensation of current officers, directors, key employees. | $28,900 |
| Compensation to disqualified persons | $0 |
| Other salaries and wages | $194,562 |
| Pension plan accruals and contributions | $0 |
| Other employee benefits | $41,357 |
| Payroll taxes | $14,851 |
| Fees for services: Management | $0 |
| Fees for services: Legal | $0 |
| Fees for services: Accounting | $2,675 |
| Fees for services: Lobbying | $0 |
| Fees for services: Fundraising | $0 |
| Fees for services: Investment Management | $0 |
| Fees for services: Other | $20,737 |
| Advertising and promotion | $0 |
| Office expenses | $2,412 |
| Information technology | $0 |
| Royalties | $0 |
| Occupancy | $78,408 |
| Travel | $12,457 |
| Payments of travel or entertainment expenses for any federal, state, or local public officials | $0 |
| Conferences, conventions, and meetings | $3,616 |
| Interest | $931 |
| Payments to affiliates | $0 |
| Depreciation, depletion, and amortization | $6,072 |
| Insurance | $4,329 |
| All other expenses | $6,108 |
| Total functional expenses | $606,864 |
| Balance Sheet | |
|---|---|
| Cash—non-interest-bearing | $13,239 |
| Savings and temporary cash investments | $135,946 |
| Pledges and grants receivable | $0 |
| Accounts receivable, net | $0 |
| Loans from Officers, Directors, or Controlling Persons | $0 |
| Loans from Disqualified Persons | $0 |
| Notes and loans receivable | $0 |
| Inventories for sale or use | $0 |
| Prepaid expenses and deferred charges | $0 |
| Net Land, buildings, and equipment | $11,020 |
| Investments—publicly traded securities | $0 |
| Investments—other securities | $0 |
| Investments—program-related | $0 |
| Intangible assets | $0 |
| Other assets | $68,756 |
| Total assets | $228,961 |
| Accounts payable and accrued expenses | $5,274 |
| Grants payable | $0 |
| Deferred revenue | $0 |
| Tax-exempt bond liabilities | $0 |
| Escrow or custodial account liability | $4,874 |
| Loans and other payables to any current Officer, Director, or Controlling Person | $0 |
| Secured mortgages and notes payable | $0 |
| Unsecured mortgages and notes payable | $0 |
| Other liabilities | $59,174 |
| Total liabilities | $69,322 |
| Net assets without donor restrictions | $159,639 |
| Net assets with donor restrictions | $0 |
| Capital stock or trust principal, or current funds | $0 |
| Paid-in or capital surplus, or land, building, or equipment fund | $0 |
| Retained earnings, endowment, accumulated income, or other funds | $0 |
| Total liabilities and net assets/fund balances | $228,961 |