211 Info

Organization Overview

211 Info is located in Portland, OR. The organization was established in 1981. According to its NTEE Classification (F40) the organization is classified as: Hot Lines & Crisis Intervention, under the broad grouping of Mental Health & Crisis Intervention and related organizations. As of 06/2021, 211 Info employed 191 individuals. This organization is an independent organization and not affiliated with a larger national or regional group of organizations. 211 Info is a 501(c)(3) and as such, is described as a "Charitable or Religous organization or a private foundation" by the IRS.

For the year ending 06/2021, 211 Info generated $8.4m in total revenue. This organization has experienced exceptional growth, as over the past 6 years, it has increased revenue by an average of 21.1% each year . All expenses for the organization totaled $7.1m during the year ending 06/2021. While expenses have increased by 20.5% per year over the past 6 years. They've been increasing with an increasing level of total revenue. You can explore the organizations financials more deeply in the financial statements section below.

Mission & Program ActivityExcerpts From the 990 Filing

TAX YEAR

2021

Describe the Organization's Mission:

Part 3 - Line 1

211INFO CONNECTS THE PEOPLE OF OREGON AND SW WASHINGTON WITH THE COMMUNITY RESOURCES THEY NEED. OUR CENTRAL HUB EMPOWERS OREGON AND SOUTHWEST WASHINGTON COMMUNITIES BY HELPING PEOPLE IDENTIFY, NAVIGATE, AND CONNECT WITH THE LOCAL RESOURCES THEY NEED.

Describe the Organization's Program Activity:

Part 3 - Line 4a

CORE 211INFO SERVICES: 211INFO ADDRESSES COMMUNITY DETERMINANTS OF HEALTH BY LINKING CONSUMERS WITH THE PROGRAMS THAT PROMOTE HEALTH, RESILIENCY AND IMPROVED CHILDHOOD OUTCOMES IN OREGON AND SOUTHWEST WASHINGTON: FOOD, SHELTER, AFFORDABLE HOUSING, PARENTING RESOURCES, HEALTH CARE, DENTAL, MENTAL HEALTH, CRISIS SERVICES, FORECLOSURE PREVENTION PROGRAMS, EMPLOYMENT, LEGAL AID, SCHOOL READINESS, CLOTHING, MATERNAL AND CHILD HEALTH, AND RELATED PROGRAMS. 211INFO PROVIDES A DETAILED, UPDATED AND UNBIASED DATABASE OF RECORDS FROM 3,000 HEALTH AND SOCIAL SERVICE ORGANIZATIONS, INCLUDING NONPROFIT, GOVERNMENT AND FAITH-BASED ASSISTANCE. FOR CONSUMERS, THE SERVICE IS FREE, CONFIDENTIAL AND LIVE, WITH A TEAM OF CERTIFIED COMMUNITY INFORMATION SPECIALISTS PROVIDING REFERRALS, COLLECTING DEMOGRAPHIC DATA AND ASKING "THE SECOND QUESTION," WHICH MAY LEAD PEOPLE TO A PROGRAM THEY DIDN'T REALIZE WAS AVAILABLE. FOR INSTANCE, SOMEONE SEEKING HELP WITH THEIR ELECTRIC BILL MAY NOT REALIZE THEY MAY QUALIFY FOR JOB TRAINING. 211INFO'S SERVICES ARE PROVIDED BY TELEPHONE, TEXT, EMAIL, WEBSITE AND MOBILE APP, AND PARTNER AGENCIES' PROGRAMS AND EVENTS ARE PUBLICIZED THROUGH SOCIAL MEDIA. OUTREACH STAFF AND COMMUNITY INFORMATION SPECIALISTS HELP TO EDUCATE CLIENTS AND PARTNER AGENCIES ABOUT THE NETWORK OF SERVICES AVAILABLE IN THEIR COMMUNITIES. DATA ANALYTICS HELP COMMUNITY LEADERS ASSESS SOCIAL SERVICE NEEDS, DEMOGRAPHIC PATTERNS AND SITE-SPECIFIC TRENDS.


SPECIALTY PROGRAMS: IN ADDITION TO COMPREHENSIVE INFORMATION AND REFERRAL, A STATEWIDE DATABASE OF RECORDS FROM 3,000 ORGANIZATIONS, OUTREACH AND DATA REPORTING, 211INFO PROVIDES SPECIALTY PROGRAMS THAT OFFER A DEEPER LEVEL OF EDUCATION, ADVOCACY AND SUBJECT-AREA EXPERTISE. EMERGENCY REPONSE: THE AGENCY SERVES AS A TRIAGE POINT FOR PUBLIC INQUIRY DURING LOCAL AND STATEWIDE DISASTER RESPONSE, USING FAQS AND SCRIPTS THAT CONVEY AUTHORITATIVE MESSAGING. UTILIZING OUR CONTACT CENTER AND ROBUST SOCIAL MEDIA COMMUNICATIONS, 211INFO PROVIDES RELIABLE AND ACCESSIBLE INFORMATION DURING RAPIDLY CHANGING CONDITIONS. SPECIALTY PROGRAMS: 211INFO PROVIDES EXPERTISE IN AREAS INCLUDING COORDINATED ENTRY INTO HOUSING/SHELTER; MATERNAL AND CHILD HEALTH; FOOD RESOURCES; AND SUPPORTS FOR LOW-INCOME PEOPLE WHO MUST TRAVEL TO ACCESS BREAST CANCER TREATMENT. SOME EXAMPLES OF THIS WORK INCLUDE:- AS PART OF THE COORDINATED ENTRY SYSTEM FOR MULTNOMAH COUNTY'S HOMELESS FAMILIES SYSTEM OF CARE, 211INFO PROVIDES A SINGLE POINT OF CONTACT FOR PROGRAMS THAT SUPPORT FAMILIES EXPERIENCING HOMELESSNESS, INCLUDING A 24/7 CONTACT CENTER, SHELTER REFERRALS, TRANSPORTATION OPTIONS, AND DATA ENTRY TO INPUT FAMILY INFORMATION INTO THE HOMELESS MANAGEMENT INFORMATION SYSTEM USED BY ALL PARTICIPATING AGENCIES. 211INFO SPECIALISTS COORDINATE MEETINGS BETWEEN FAMILIES AND COUNTY HOUSING TEAM MEMBERS; SPECIALISTS ALSO MANAGE WAITLISTS FOR HOUSING PLACEMENT. THESE PROGRAMS INCLUDE DOING SCREENINGS FOR HOMELESS VETERANS.- WORKING WITH THE OREGON HEALTH AUTHORITY, 211INFO PROVIDES EXPERT STAFF AND REPORTS ON WOMEN AND CHILDREN'S ACCESS TO HEALTH CARE, FOOD, SEXUAL AND REPRODUCTIVE HEALTH CARE, PREGNANCY SUPPORTS, AND IMMUNIZATIONS.- 211INFO'S PARENT EDUCATORS OFFER CHILD DEVELOPMENT INFORMATION AND REFERRALS TO CHILD CARE, PARENTING SUPPORTS, EARLY ASSESSMENT, SPECIAL EDUCATION, TRAUMA-INFORMED TREATMENT PROGRAMS AND RELATED PROGRAMS. FAMILIES CONTACTING 211INFO ARE INFORMED ABOUT STATE TANF AND ERDC PROGRAMS.- IN FOUR SOUTHWEST WASHINGTON COUNTIES, 211INFO PARTICIPATES IN PRE-DIABETES AND HYPERTENSION PROGRAMS THAT LINK HEALTH CARE PROVIDERS, COMMUNITY HEALTH WORKERS AND LIFESTYLE CHANGE PROGRAMS.


CONTRACT SERVICES: IN ADDITION TO A CORE FOCUS ON HEALTH AND SOCIAL SERVICES 211INFO PROVIDES SERVICES TO OTHER ORGANIZATIONS, GENERALLY ON A CONTRACT BASIS, WITH QUICK-RESPONSE STAFFING, DATA REPORTING AND TECHNICAL EXPERTISE. 211INFO IS LISTED IN THE OREGON PROCUREMENT INFORMATION NETWORK. EXAMPLES OF THESE CONTRACTS INCLUDE A 24/7 FOSTER PARENT SUPPORT HOTLINE, TSUNAMI DEBRIS HOTLINE FOR THE OREGON DEPARTMENT OF PARKS AND RECREATION, AND A PESTICIDE EXPOSURE HOTLINE FOR THE OREGON DEPARTMENT OF AGRICULTURE.


OTHER CONTRACT SERVICES THAT FOCUS ON HEALTH AND SOCIAL SERVICES, INCOME FROM RESERVES, AND THE ONE-TIME CONTRIBUTION FROM THE PAYROLL PROTECTION PROGRAM LOAN FORGIVENESS.


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Board, Officers & Key Employees

Name (title)Compensation
Daniel Herman
CEO
$174,603
Piseth Pich
Vice Chair
$0
Martin Taylor
Board Chair
$0
Ellen Pinney
Vice Chair
$0
Ned Mossman
Treasurer
$0
Susan Fischer-Maki
Secretary
$0

Financial Statements

Statement of Revenue
Federated campaigns$70,000
Membership dues$0
Fundraising events$0
Related organizations$0
Government grants $7,687,373
All other contributions, gifts, grants, and similar amounts not included above$655,119
Noncash contributions included in lines 1a–1f $0
Total Revenue from Contributions, Gifts, Grants & Similar$8,412,492
Total Program Service Revenue$0
Investment income $21,095
Tax Exempt Bond Proceeds $0
Royalties $0
Net Rental Income $0
Net Gain/Loss on Asset Sales $0
Net Income from Fundraising Events $0
Net Income from Gaming Activities $0
Net Income from Sales of Inventory $0
Miscellaneous Revenue$0
Total Revenue $8,442,466

Grants Recieved

Over the last fiscal year, we have identified 1 grants that 211 Info has recieved totaling $20,000.

Awarding OrganizationAmount
Ocf Joseph E Weston Public Foundation

Portland, OR

PURPOSE: Human Services

$20,000
View Grant Recipient Profile

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