Fsl Management

MANAGEMENT OF LOW INCOME HOUSING AND ADMINISTRATION OF PROGRAMS AND SERVICES FOR THE ELDERLY.

THROUGH ITS AFFILIATES, FOUNDATION FOR SENIOR LIVING (FSL) HAS BEEN CARING FOR ARIZONANS SINCE 1974. WE PROVIDE A SAFE HOME FOR NEARLY 1,200 ARIZONANS EACH NIGHT THROUGH THE DEVELOPMENT OF BOTH SINGLE- AND MULTI-FAMILY HOMES AND THE MANAGEMENT OF MULTI-FAMILY AFFORDABLE HOUSING COMPLEXES AND RESIDENTIAL BEHAVIORAL HEALTH GROUP HOMES. ADDITIONALLY, WE TRAIN AND MONITOR SPONSORS OF THE ADULT FOSTER CARE AND ADULT BEHAVIORAL HEALTH THERAPEUTIC HOME PROGRAMS. IN FISCAL YEAR 2021-22, WE PROVIDED MORE THAN 560,000 MEALS TO FAMILIES IN NEED VIA OUR RURAL FOOD PANTRIES, CONGREGATE AND HOME-DELIVERED MEAL PROGRAMS. (CONTINUED ON SCHEDULE O) HOME AND COMMUNITY-BASED SERVICES ARE PROVIDED TO ENHANCE INDEPENDENCE FOR PEOPLE OF ALL AGES, INCLUDING ADULT DAY HEALTH CARE AND HOME HEALTH CARE FOR PATIENTS REQUIRING 24-HOUR NURSING SUPERVISION. MOREOVER, WE SUPPORT FAMILY CAREGIVERS THROUGH COMPLIMENTARY EDUCATIONAL OFFERINGS, CONNECTIONS TO COMMUNITY RESOURCES, AND NEARLY 200,000 HOURS OF RESPITE CARE. THE COVID PANDEMIC CONTINUED TO IMPACT MANY OF FSL'S PROGRAMS AND SERVICES WITH SOME SEEING AN INCREASE IN DEMAND AND OTHERS A REDUCTION IN UTILIZATION DUE TO SOCIAL DISTANCING REQUIREMENTS AND/OR WORKFORCE CHALLENGES. TO LEARN MORE ABOUT HOW THE PANDEMIC HAS IMPACTED VARIOUS PROGRAMS, PLEASE SEE SCHEDULE R FOR RELATED ENTITIES. DESPITE THE COVID-19 PANDEMIC CONTINUING TO CAUSE ISSUES THROUGHOUT THE COUNTRY, AND IMPACTING OUR ABILITY TO HIRE QUALIFIED STAFF AND PROVIDE PROGRAMS THROUGH TYPICAL SERVICE DELIVERY, WE HAD AN INCREDIBLE YEAR! WE WERE OVERWHELMED WITH SUPPORT FROM OUR COMMUNITY PARTNERS, INCLUDING THE ROMAN CATHOLIC DIOCESE OF PHOENIX, AREA AGENCY ON AGING, MARICOPA COUNTY, VIRGINIA G. PIPER CHARITABLE TRUST, ARIZONA PUBLIC SERVICE, THE DIANE AND BRUCE HALLE FOUNDATION, NEXT50 INITIATIVE, WELLIK FOUNDATION, AND BANNER HEALTH FOUNDATION. IN OCTOBER 2021, TOM EGAN RESIGNED AS PRESIDENT AND CEO; WE WELCOME TAMARA BOHANNON AS NEW PRESIDENT AND CEO IN FEBRUARY 2022. WE CONTINUED TO ENGAGE OUR CUSTOMERS IN A FEEDBACK LOOP CALLED LISTEN FOR GOOD AND MAINTAINED A HIGH NET PROMOTOR SCORE OF 72+. WE USED THIS VALUABLE TOOL TO SURVEY OUT EMPLOYEES, RECEIVING VALUABLE FEEDBACK FROM OUR TEAM THROUGHOUT THE ORGANIZATION. WE GREW OUR OPERATING BUDGET TO A RECORD $48M FOR THE YEAR. AFTER INTERMITTENT CLOSURES, WE REOPENED OUR THREE RECREACIN LOCATIONS, INCLUDING OUR BRAND-NEW LOCATION IN GLENDALE; AND WE COMPLETED RENOVATIONS ON OUR PHOENIX LOCATION TO PROVIDE OUR MEMBERS WITH A FRESH NEW EXPERIENCE. OUR ASSISTED GROUP LIVING PROGRAM EXPANDED THE NUMBER OF ADULT BEHAVIORAL HEALTH THERAPEUTIC SPONSORS AND OUR HOME IMPROVEMENTS DEPARTMENT ENGAGED IN A NEW PARTNERSHIP WITH MARICOPA COUNTY USING ARPA DOLLARS TO HELP COMMUNITY MEMBERS WITH A VARIETY OF HOME REPAIRS. OUR CARE BY DESIGN AND COMMUNITY ACTION TEAMS PROVIDED AN OVERWHELMING AMOUNT OF RENTAL, MORTGAGE, AND UTILITY ASSISTANCE TO HELP PEOPLE REMAIN IN THEIR HOMES. IN APRIL 2022, WE HELD A SUCCESSFUL INAUGURAL FUNDRAISING EVENT, CALLED DRIVING FORE HOPE, AT TOP GOLF SCOTTSDALE. OUR NEW SINGLE-FAMILY HOME DEVELOPMENT PROJECT IN WICKENBURG, CASA DEL SOL, RECEIVED FINANCIAL SUPPORT FROM FEDERAL HOME LOAN BANK WITH AHP FUNDS. WE ALSO COMPLETED THE MIGRATION OF OUR SERVERS AND WORKSTATIONS TO MS635 AND OUR FILES TO ONEDRIVE AND SHAREPOINT, ALLOWING OUR STAFF TO WORK FROM ANYWHERE WITH EASE. FINALLY, WE REMAINED IN THE 5TH POSITION ON THE PHOENIX BUSINESS JOURNAL'S HEALTHCARE BOOK OF LISTS.