The Better Business Bureau Inc
- Assets
- $13.4m
- Revenue
- $17.5m
- Investments
- $0.0
- Employees
- 186
- Location
- Phoenix, AZ
- Founding
- 07/1945
- Data as of
- 12/2023
- EIN
- 86-0006552
Organization Overview
The Better Business Bureau Inc is located in Phoenix, AZ. The organization was established in 1945. According to its NTEE Classification (S40) the organization is classified as: Business & Industry, under the broad grouping of Community Improvement & Capacity Building and related organizations. As of 12/2023, Better Business Bureau Inc employed 186 individuals. This organization is an independent organization and not affiliated with a larger national or regional group of organizations. Better Business Bureau Inc is a 501(c)(6) and as such, is described as a "Business League, Chambers of Commerce, or Real Estate Board" by the IRS.
For the year ending 12/2023, Better Business Bureau Inc generated $17.5m in total revenue. This organization has experienced exceptional growth, as over the past 9 years, it has increased revenue by an average of 11.7% each year . All expenses for the organization totaled $17.4m during the year ending 12/2023. While expenses have increased by 12.9% per year over the past 9 years. They've been increasing with an increasing level of total revenue. You can explore the organizations financials more deeply in the financial statements section below.
Form
990
Mission & Program ActivityExcerpts From the 990 Filing
TAX YEAR
2023
Describe the Organization's Mission:
Part 3 - Line 1
TO BE THE LEADER IN ADVANCING MARKETPLACE TRUST. THE BUREAU ACCOMPLISHES THIS BY: CREATING A COMMUNITY OF TRUSTWORTHY BUSINESSES, SETTING STANDARDS FOR MARKETPLACE TRUST, ENCOURAGING AND SUPPORTING BEST PRACTICES, CELEBRATING ROLE MODELS, AND DENOUNCING SUBSTANDARD MARKETPLACE BEHAVIOR.
Describe the Organization's Program Activity:
Part 3 - Line 4a
SETTING AND UPHOLDING HIGH STANDARDS FOR FAIR AND HONEST BUSINESS BEHAVIOR. BUSINESSES THAT EARN BBB ACCREDITATION CONTRACTUALLY AGREE AND ADHERE TO THE ORGANIZATIONS HIGH STANDARDS FOR TRUST. INCORPORATED LOCALLY IN 1938, YOUR BBB SERVES COMMUNITIES IN SOUTHERN CALIFORNIA AND CENTRAL, NORTHERN AND WESTERN ARIZONA AND IS SUPPORTED BY OVER 20,225 BBB ACCREDITED BUSINESSES. BBB PROVIDES OBJECTIVE ADVICE, FREE BUSINESS REVIEWS, CHARITY REVIEWS AS WELL AS EDUCATIONAL INFORMATION ON TOPICS AFFECTING MARKETPLACE TRUST. ADDITIONALLY, BBB PROVIDES FREE DISPUTE RESOLUTION SERVICES, INCLUDING MEDIATION AND ARBITRATION, TO REALIZE ITS VISION OF A MARKETPLACE WHERE BUYERS AND SELLERS CAN TRUST EACH OTHER.
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Board, Officers & Key Employees
| Name (title) | Role | Hours | Compensation |
|---|---|---|---|
Matthew M Fehling President & CEO | OfficerTrustee | 40 | $599,408 |
John G Ponder VP & Cao | Officer | 40 | $459,362 |
Chad R Frank VP Of Strategy | Officer | 40 | $240,071 |
Brian J Lawler Dir. Bus Relations | 40 | $205,693 | |
Koriann Morales VP & Cpo | Officer | 40 | $198,072 |
Curt Hench CFO | Officer | 40 | $201,522 |
Outside Vendors & Contractors
| Vendor Name (Service) | Service Year | Compensation |
|---|---|---|
Council Of Better Business Bureau Governing Board Services | 12/30/17 | $337,596 |
Ryley Carlock And Applewhite Legal Services | 12/30/17 | $111,865 |
Commit Agency Advertising | 12/30/17 | $263,732 |
Financial Statements
| Statement of Revenue | |
|---|---|
| Federated campaigns | $0 |
| Membership dues | $0 |
| Fundraising events | $0 |
| Related organizations | $0 |
| Government grants | $0 |
| All other contributions, gifts, grants, and similar amounts not included above | $0 |
| Noncash contributions included in lines 1a–1f | $0 |
| Total Revenue from Contributions, Gifts, Grants & Similar | $0 |
| Total Program Service Revenue | $17,326,197 |
| Investment income | $53,254 |
| Tax Exempt Bond Proceeds | $0 |
| Royalties | $0 |
| Net Rental Income | $786 |
| Net Gain/Loss on Asset Sales | $0 |
| Net Income from Fundraising Events | $0 |
| Net Income from Gaming Activities | $0 |
| Net Income from Sales of Inventory | $0 |
| Miscellaneous Revenue | $0 |
| Total Revenue | $17,504,367 |
| Statement of Expenses | |
|---|---|
| Grants and other assistance to domestic organizations and domestic governments. | $0 |
| Grants and other assistance to domestic individuals. | $0 |
| Grants and other assistance to Foreign Orgs/Individuals | $0 |
| Benefits paid to or for members | $0 |
| Compensation of current officers, directors, key employees. | $1,994,311 |
| Compensation of current officers, directors, key employees. | $0 |
| Compensation to disqualified persons | $0 |
| Other salaries and wages | $8,939,969 |
| Pension plan accruals and contributions | $0 |
| Other employee benefits | $1,202,273 |
| Payroll taxes | $795,716 |
| Fees for services: Management | $0 |
| Fees for services: Legal | $0 |
| Fees for services: Accounting | $0 |
| Fees for services: Lobbying | $0 |
| Fees for services: Fundraising | $0 |
| Fees for services: Investment Management | $0 |
| Fees for services: Other | $261,279 |
| Advertising and promotion | $197,769 |
| Office expenses | $211,494 |
| Information technology | $314,442 |
| Royalties | $0 |
| Occupancy | $886,471 |
| Travel | $342,537 |
| Payments of travel or entertainment expenses for any federal, state, or local public officials | $0 |
| Conferences, conventions, and meetings | $0 |
| Interest | $111,071 |
| Payments to affiliates | $0 |
| Depreciation, depletion, and amortization | $201,640 |
| Insurance | $94,107 |
| All other expenses | $69,822 |
| Total functional expenses | $17,434,503 |
| Balance Sheet | |
|---|---|
| Cash—non-interest-bearing | $4,261,830 |
| Savings and temporary cash investments | $253,920 |
| Pledges and grants receivable | $0 |
| Accounts receivable, net | $1,257,589 |
| Loans from Officers, Directors, or Controlling Persons | $0 |
| Loans from Disqualified Persons | $0 |
| Notes and loans receivable | $0 |
| Inventories for sale or use | $0 |
| Prepaid expenses and deferred charges | $868,824 |
| Net Land, buildings, and equipment | $5,350,422 |
| Investments—publicly traded securities | $0 |
| Investments—other securities | $0 |
| Investments—program-related | $0 |
| Intangible assets | $0 |
| Other assets | $1,378,870 |
| Total assets | $13,371,455 |
| Accounts payable and accrued expenses | $1,665,094 |
| Grants payable | $0 |
| Deferred revenue | $534,628 |
| Tax-exempt bond liabilities | $0 |
| Escrow or custodial account liability | $0 |
| Loans and other payables to any current Officer, Director, or Controlling Person | $0 |
| Secured mortgages and notes payable | $2,483,892 |
| Unsecured mortgages and notes payable | $0 |
| Other liabilities | $1,645,884 |
| Total liabilities | $6,329,498 |
| Net assets without donor restrictions | $7,041,957 |
| Net assets with donor restrictions | $0 |
| Capital stock or trust principal, or current funds | $0 |
| Paid-in or capital surplus, or land, building, or equipment fund | $0 |
| Retained earnings, endowment, accumulated income, or other funds | $0 |
| Total liabilities and net assets/fund balances | $13,371,455 |