New Creation Counseling Center Inc

TO PROVIDE CHRISTIAN COUNSELING REGARDLESS OF THE CLIENTS ABILITY TO PAY.

NEW CREATION COUNSELING CENTER PERFORMANCE ANALYSIS 2022 THIS PERFORMANCE ANALYSIS IS PERFORMED ANNUALLY AND REVIEWS THE PREVIOUS YEARS PERFORMANCE MEASUREMENT AND MANAGEMENT PLAN. ALONG WITH THE PERFORMANCE MEASUREMENT AND MANAGEMENT PLAN, THE ANALYSIS ADDRESSES SERVICE DELIVERY AND BUSINESS FUNCTION INDICATORS DETERMINED BY THE AGENCY. IT INCORPORATES THE CHARACTERISTICS OF PERSONS SERVED AND CONSIDERS THE IMPACT OF EXTENUATING AND INFLUENCING FACTORS. THE ANALYSIS INVOLVES COMPARATIVE ANALYSIS IN THAT RESULTS ARE COMPARED TO HISTORICAL AGENCY DATA, AS WELL AS THE IDENTIFICATION OF TRENDS AND CAUSES. THE ANALYSIS IS USED TO IDENTIFY AREAS NEEDING IMPROVEMENT, AND DEVELOP AN ACTION PLAN. THE ACTION PLAN WILL INFORM SUBSEQUENT PERFORMANCE MANAGEMENT AND STRATEGIC PLANS, WHICH WILL ALLOW THE AGENCY TO GAUGE WHETHER ACTIONS TAKEN TOWARD IMPROVEMENT WERE SUCCESSFUL. PERFORMANCE MEASURES GOAL = EFFECTIVENESS, = EFFICIENCY, = SATISFACTION, = ACCESSIBILITY, = BUSINESS FUNCTION GOAL MET?EXPECTANCYEXTENUATING FACTORS?RESULTS GOAL: 1,500,000 IN REVENUE YES100% COMPLETED N/A1,514,593 IN CASH RECEIVED GOAL: TEEN GROUP UP AND RUNNING NO1 TEEN GROUP PROGRAM WITH 5-10 MEMBERS AT ANY GIVEN TIMECLIENT INTEREST AND LACK OF ENGAGEMENTTHERE WAS NOT ENOUGH CLIENT INTEREST/ENGAGEMENT TO MAINTAIN A TEEN THERAPY GROUP. GOAL: CLINICAL FREQUENCY GOALS MET YES80% OF CLIENTS MEASURED BY END OF YEAR WILL MEET APPT FREQUENCY GOALS CHALLENGES REGULATING COUNSELOR SCHEDULESAGENCY CHANGED INTAKE SCHEDULING SYSTEM SO THAT CLIENT APPT FREQUENCY WAS PRIORITIZED, COUNSELORS WERE NOT SCHEDULED WITH NEW CLIENTS UNLESS CLIENT FREQUENCY GOALS WERE MET. GOAL: NEW AGENCY PORTAL/TRAINING SYSTEM COMPLETED AND IMPLEMENTED YESOFFICE, INTAKE, PROVIDER PORTALS FULLY IMPLEMENTEDTIME AND RESOURCES REQUIRED TO COMPLETE AND IMPLEMENT PROGRAMALL PORTALS WERE SUCCESSFULLY IMPLEMENTED, ALLOWING AGENCY TO SERVE CLIENTS MORE EFFICIENTLY GOAL: 10,000 IN DIRECT DONATIONS RAISED YES100%AVAILABILITY OF DONOR FUNDS22,283 IN DIRECT DONATIONS RECEIVED GOAL: REVENUE EXCEEDS EXPENSES NOMORE CASH RECEIVED THAN EXPENSESCHALLENGES WITH COLLECTION AND GENERATING REVENUE; INCREASED COSTSENDED YEAR WITH EXPENSES EXCEEDING CASH RECEIVED BY 65,705 GOAL: INCREASE CLINICAL STAFFING TO TREAT CHILDREN AND COUPLES NOWAIT TIME FOR INTAKE APPTS WILL BE LESS THAN 20 DAYS FOR THESE CLIENTSAVAILABILITY OF NEW POTENTIAL CLINICAL STAFFAVERAGE WAIT TIME FOR INTAKE APPTS WAS 23-26 DAYS FOR THIS GROUP OF CLIENTS. GOAL: ONLINE CLIENT PLATFORM YES100%AFFORDABILITY OF ONLINE PLATFORM AND PROGRAMMING COSTSAGENCY CHOSE INTAKEQ AS NEW PRACTICE MANAGEMENT SYSTEM, WHICH INCLUDES CLIENT PORTAL WHERE CLIENTS CAN SCHEDULE APPTS, PAY INVOICES, AND COMMUNICATE WITH OFFICE. STARTED TRANSITION FROM MEDISOFT TO INTAKEQ, WITH LIVE DATE IN EARLY 2023 GOAL: OFFICE COMMUNICATION GOALS MET YES100% OF DOCUMENTED GOALS WILL BE COMPLETEDLACK OF TRAINING; STAFF COOPERATIONGOALS ACCOMPLISHED GOAL: CLIENT SATISFACTION SURVEY YES 85% SCORECLIENTS UNWILLING TO COMPLETE SURVEYWEEKLY SCORES EXCEEDED GOAL ON AVERAGE 94.32% GOAL: COUNSELING REVENUE NO AVG. 25,000/WKCLIENTS WILLINGNESS TO PAY; PROBLEMS WITH CLAIM ACCURACY, ABILITY OF PMS TO WORK OUTSTANDING CLAIMSAVG WEEKLY COUNSELING CASH RECEIVED 20,587.73 GOAL: ARRIVED APPOINTMENTS NO AVG. 320 APPTS/WKFLUCTUATION IN CLIENTS ACCESSING SERVICESAVG WEEKLY ARRIVED APPTS 298 GOAL: CASH ON HAND YES AVG. 9-12 WKS OF CASH ON HANDCHANGES IN COSTS, CLIENTS ACCESSING SERVICESAVG 10 WEEKS CASH ON HAND GOAL: SYMPTOM SEVERITY MEASURES YES 65% OF SCORES IN CLINICAL RANGE SHOW SIGNIFICANT CHANGECLIENTS WILLINGNESS TO COMPLETE PHQ/GAD; COUNSELORS WILLINGNESS TO ADMINISTER69% OF PHQ AND 65% OF GAD SCORES IN CLINICAL RANGE SHOWED SIGNIFICANT IMPROVEMENT