Covenant Community Care Inc

THE MISSION OF COVENANT COMMUNITY CARE IS TO SHOW AND SHARE THE LOVE OF GOD, AS SEEN IN THE GOOD NEWS OF JESUS CHRIST, BY PROVIDING INTEGRATED, AFFORDABLE, AND QUALITY HEALTH CARE TO THOSE WHO NEED IT MOST.

IN 2021, COVENANT SERVED 17,309 PATIENTS THROUGH 57,011 VISITS ACROSS OUR SIX SITES. COVENANT'S MISSION STATES CARE AND CONCERN FOR "THOSE WHO NEED IT MOST" IN OUR COMMUNITIES. THIS INCLUDES THE POOR, THE UNINSURED, AND THE MARGINALIZED. IT ALSO INCLUDES OUR NEIGHBORS AND PEOPLE IN OUR REGION WHO ARE SEEKING COMPASSIONATE HEALTHCARE PROVIDERS. MANY PATIENTS SCHEDULE APPOINTMENTS BECAUSE OF A WORD-OF-MOUTH REFERRAL FROM A FRIEND OR FAMILY MEMBER. OUR PATIENT POPULATION CAN PRESENT CHALLENGES THAT MAKE MEDICAL COMPLIANCE AND FOLLOW-UP, ATTAINMENT OF HEALTH GOALS, AND ACCESSING SERVICES DIFFICULT. SOCIAL DETERMINANTS OF HEALTH PLAY A MAJOR ROLE IN THE LIVES OF OUR PATIENTS INCLUDING JOB SITUATIONS, HOME ENVIRONMENTS, FOOD ACCESS, AND OTHER FACTORS. WE CONTINUE TO (1) LOOK FOR WAYS TO SUSTAIN AND BUILD NEW PARTNERSHIPS WITH MENTAL HEALTH AGENCIES AND OTHER SOCIAL SERVICE ORGANIZATIONS, AND (2) SUSTAIN AND DEVELOP PROGRAMS TO HELP US IMPROVE HOW WE CARRY OUT OUR MISSION. IN 2021, COVENANT'S CENTERING PREGNANCY (CP) TEAM HELPED EXPECTING MOTHERS DELIVER HEALTHY BABIES AND PROVIDE THEM WITH THE TOOLS THEY NEED TO CONTINUE TO BE GREAT PARENTS. THE CP MODEL REPLACES TRADITIONAL ONE-ON-ONE PRENATAL VISITS WITH GROUP VISITS AND BRINGS 12-18 WOMEN WHO ARE DUE AT THE SAME TIME TOGETHER FOR CARE AND SUPPORT. FOLLOWING PRENATAL CHECK-UPS, COVENANT'S TEAM LEADS GROUP SESSIONS WITH TOPICS SUCH AS SIGNS AND SYMPTOMS OF PREGNANCY, BACK PAIN, RELAXATION & SELF-CARE, POST-PARTUM DEPRESSION, DOMESTIC VIOLENCE, LABOR, BIRTH CONTROL, BREAST FEEDING, PEDIATRIC CARE, AND DIET.

COVENANT COMMUNITY CARE OFFERS ORAL HEALTH SERVICES AT TWO CLINICAL SITES AND THROUGH A MOBILE, SCHOOL-BASED DENTAL TEAM. ACCORDING TO COVENANT'S CHIEF DENTAL OFFICER DR. LYNN QUINN, COVENANT CLINICS PROVIDE THE SAME LEVEL OF QUALITY AS PRIVATE PRACTICE DENTIST OFFICES. THIS APPROACH TO QUALITY REMAINS THE SAME REGARDLESS OF A PATIENT'S ABILITY TO PAY FOR SERVICES. FOR EXAMPLE, DR. QUINN ESTIMATES THAT COVENANT CLINICS ARE SOME OF THE ONLY CLINICS IN DETROIT THAT ARE FOCUSED ON PRESERVING TEETH DESPITE THE COST. OFTENTIMES, LOW-INCOME DETROITERS WHO DO NOT HAVE ACCESS TO A COMMUNITY HEALTH CENTER ARE NOT GIVEN OPTIONS TO SAVE THEIR TEETH DUE TO COST AND MUST SIMPLY ACCEPT EXTRACTIONS INDICATED BY THE FACT THAT OVER 25% OF THE COVENANT'S TARGET POPULATION IS DEALING WITH SIX OR MORE EXTRACTIONS. COVENANT MICHIGAN AND COVENANT MOROSS OFFER A FULL ARRAY OF ORAL HEALTH SERVICES WITH STATE-OF-THE-ART EQUIPMENT INCLUDING DENTAL EXAMS, X-RAYS, CLEANINGS, FILLINGS, SEALANTS, ROOT CANALS, EXTRACTIONS, CROWNS, FLUORIDE TREATMENTS, SCALING AND ROOT PLANNING, DENTURES & PARTIAL DENTURES, AND SOME ORTHODONTICS WORK. IN 2021, THE SCHOOL-BASED TEAM WAS AWARDED A CONTRACT WITH DETROIT PUBLIC SCHOOLS COMMUNITY DISTRICT TO PROVIDE SERVICES.

COVENANT COMMUNITY CARE'S BEHAVIORAL HEALTH COUNSELORS PROVIDE CARE TO COVENANT PATIENTS, INCLUDING SUBSTANCE USE SERVICES. OUR PRIMARY MEDICAL AND BEHAVIORAL HEALTH CARE SERVICES ARE PROVIDED THROUGH AN INTEGRATED DELIVERY MODEL. ALL MEDICAL PROVIDERS RECEIVE TRAINING TO ENSURE THAT THEY CAN EFFECTIVELY IDENTIFY AND SUCCESSFULLY REFER PATIENTS WHO NEED BEHAVIORAL HEALTH CONSULTATIONS. THE INTEGRATION OF BEHAVIORAL HEALTH SCREENINGS INTO EVERY PATIENT ENCOUNTER AT COVENANT IMPROVES SERVICE DELIVERY AND OUTCOMES IN SEVERAL WAYS. BY PROACTIVELY SCREENING OUR PATIENTS, WE IDENTIFY BEHAVIORAL HEALTH NEEDS EARLIER IN THEIR PROGRESSION, ALLOWING FOR EARLY INTERVENTION BY OUR BEHAVIORAL HEALTH COUNSELOR. WE ALSO BELIEVE THAT BY MAKING BEHAVIORAL HEALTH SCREENING A ROUTINE PRACTICE, IT HELPS TO REMOVE THE STIGMA OFTEN ASSOCIATED WITH RECEIVING BEHAVIORAL HEALTH SERVICES. COVENANT OPENED THE DOORS OF ITS RECOVERY CENTER IN 2017. THE CENTER IS AN OUTPATIENT SUBSTANCE USE TREATMENT CLINIC HOUSED INSIDE OUR MICHIGAN AVE. HEALTH CENTER. IT OFFERS A SAFE AND LOVING SPACE FOR OUTPATIENT SUBSTANCE USE SERVICES INCLUDING ADDICTION MEDICINE, MEDICATION ASSISTED TREATMENT, INDIVIDUAL COUNSELING, WEEKLY THERAPY GROUPS, SUPPORT GROUPS AND CASE MANAGEMENT.

OUR HOMELESS OUTREACH TEAM PROVIDES CARE TO ABOUT 50 PEOPLE PER WEEK WHERE THEY ARE LOCATED (UNDER HIGHWAY OVERPASSES, IN BROKEN DOWN TRAILERS, IN ABANDONED BUILDINGS, AND IN HIDDEN URBAN ENCAMPMENTS). THE GOAL IS TO MEET AND TREAT PEOPLE ON THE STREET, BUILD RELATIONSHIPS, EVENTUALLY GET THEM INTO OUR CLINICS TO SEE COVENANT PROVIDERS TO ESTABLISH A PRIMARY CARE RELATIONSHIP, AND SIMULTANEOUSLY WORK WITH PARTNERS TO ADDRESS MORE ACUTE NEEDS.COVENANT HAS A PARTNERSHIP WITH RIDE-SHARING COMPANY LYFT TO PROVIDE TRANSPORTATION ASSISTANCE FOR PATIENTS TO AND FROM OUR CLINICS. PATIENTS ARE INFORMED OF THIS SERVICE WHILE SCHEDULING THEIR APPOINTMENTS AND, IF NEEDED, ARRANGEMENTS ARE MADE AT THAT TIME. ALL SERVICES ARE PROVIDED ON A BILINGUAL BASIS, IN ENGLISH AND SPANISH. COVENANT HAS BILINGUAL STAFF MEMBERS AT EACH OF OUR SITES AND PROVIDES TRANSLATION SERVICES TO SUPPORT PATIENT/PROVIDER/STAFF INTERACTIONS. ALL FORMS, PATIENT SATISFACTION SURVEYS, EDUCATIONAL MATERIALS, SIGNAGE, WAITING ROOM READING MATERIAL, AND OTHER ADMINISTRATIVE MATERIALS ARE PRODUCED IN SPANISH AND ENGLISH.